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Windows 7: System Crashing and not booting up with External Mouse & Keyboard

26 Aug 2012   #1
fahadhum

Windows 7 Home Premium 64 bit
 
 
System Crashing and not booting up with External Mouse & Keyboard

My Windows 7 was unable to boot three times.I was asked to ran Windows Diagnostic Tool.So,i did and nothing happened.A loud beep sound started coming and the system froze.Then System repair opened up and it fixed the issue 2 times.But the third time when the crash happened,System Repair could not fix the issue.System Repair suggested to unplug any external device that i had connected.So,i did and my Windows booted.I want to use my external mouse and keyboard because i play games.How do i fix this problem....


My System SpecsSystem Spec
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26 Aug 2012   #2
Ztruker

Windows 10 Pro X64
 
 

Are they wireless? If so, what make and model number?

Have you checked to see if there are updated drivers for them?
My System SpecsSystem Spec
26 Aug 2012   #3
fahadhum

Windows 7 Home Premium 64 bit
 
 

No they are wired Mouse and keyboard.I had bought these some time ago and they did not needed any software installation at the time.One more thing,i just checked my Windows Updates & It says "No Important updates available".But just down below ,there is a small message saying "7 optional updates available".Now,i wonder if installing these would help.This is how it looks...


Attached Thumbnails
System Crashing and not booting up with External Mouse & Keyboard-7-optional-updates.png  
My System SpecsSystem Spec
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27 Aug 2012   #4
Ztruker

Windows 10 Pro X64
 
 

Are they USB or PS2 style mouse and keyboard.
My System SpecsSystem Spec
28 Aug 2012   #5
fahadhum

Windows 7 Home Premium 64 bit
 
 

Yes,they both are a USB style device....i read somewhere to switch booth devices from BIOS.Will it be safe to to do...
My System SpecsSystem Spec
28 Aug 2012   #6
fahadhum

Windows 7 Home Premium 64 bit
 
 

boot*
My System SpecsSystem Spec
28 Aug 2012   #7
FliGi7

XP / Win7 x64 Pro
 
 

Usually beeps like that indicate a hardware failure/issue.

However, if you can still boot into Windows, right click on the main hard drive, select properties, then go to the Tools tab and click Check Disk. Select both the boxes and run it. It won't run because it can't perform a disk check on your main drive when you're currently using it. So, select to have it run the next time Windows starts up and then reboot the machine. It should then go into the Disk Check mode to find any corruptions and hopefully repair them.

Once that's done, boot into Windows, launch an elevated command prompt and type "sfc /scannow" and let that run.
My System SpecsSystem Spec
28 Aug 2012   #8
Ztruker

Windows 10 Pro X64
 
 

Try the following: USB DEVICES - How to delete all (resolves some USB problems)

Ignore the part that says DO NOT uninstall your mouse if you are using a USB mouse, go ahead and uninstall them as well.
My System SpecsSystem Spec
29 Aug 2012   #9
fahadhum

Windows 7 Home Premium 64 bit
 
 

@ FliGi7 I ran the check disk but i unchecked both boxes as i am hesitant/reluctant to do so.I received the following message ...


Attached Thumbnails
System Crashing and not booting up with External Mouse & Keyboard-check-disk-result.jpg  
My System SpecsSystem Spec
29 Aug 2012   #10
FliGi7

XP / Win7 x64 Pro
 
 

Checking those boxes just allows it to fix whatever problems it finds. There's no reason to be hesitant to check either of the boxes. Regardless, it doesn't appear any problems were found so it doesn't matter for this issue.

Did you run "sfc /scannow" from an elevated command prompt?
My System SpecsSystem Spec
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 System Crashing and not booting up with External Mouse & Keyboard




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