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Windows 7: Windows 7 Random Freeze


27 Aug 2012   #1

Buckinghamshire
 
 
Windows 7 Random Freeze

I have windows 7 64 bit. Intel Dual Core, 4 GB RAM. My laptop freezes for 5-10 sec randomly and continues from same state. It mostly happens when I am playing some video online (shows).

Laptop was running perfectly with Windows vista, I have reinstalled Windows 7 but the problem continues.

Plz check the attached error log.




Attached Files
File Type: zip Errors.zip (79.1 KB, 3 views)
My System SpecsSystem Spec
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27 Aug 2012   #2

Windows 7 Ultimate 64 bit
 
 

When you installed windows 7, did you install the window 7 drivers for your laptop?
My System SpecsSystem Spec
27 Aug 2012   #3

Buckinghamshire
 
 

I never installed any driver, i guess windows 7 install them by itself. I don't have any issue with any drivers and have installed all windows updates.

I have toshiba Satellite L300 model: PSLB8C-0H901X
My System SpecsSystem Spec
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29 Aug 2012   #4

Buckinghamshire
 
 

anybody there.... knock knock
My System SpecsSystem Spec
29 Aug 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You have a lot of errors from "Bonjour service"

Are you using Itunes or any of its programs?
Do you have an ipod or anything connected to your comp?

You might want to uninstall anything related to it and see if your comp still hangs.
My System SpecsSystem Spec
29 Aug 2012   #6

Buckinghamshire
 
 

i use itunes but when i was taking the error report it was not opened. Bonjour service is always running (task manager, services).

What will you recommend, iam willing to uninstall both if it stops the freezing of laptop.
My System SpecsSystem Spec
29 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Yes, go ahead an uninstall them for a test at least.
If we find out that its not the cause of the freeze you can install them back.

Also, what antivirus are you using. Is your windows up to date?
Have SP1 installed?
My System SpecsSystem Spec
30 Aug 2012   #8

Windows 7 Ultimate x64
 
 

Check your laptop temperatures they might be high ? ? ? ?
My System SpecsSystem Spec
30 Aug 2012   #9

Buckinghamshire
 
 

OS: Windows 7 (64 bit) ultimate SP1 and update. I use avast antivirus, Regularly use CCleaner and Smart defrag 2.

I have uninstalled itunes, bonjour and all the softwares related to it. I have changed the theme to basic win 7 theme, disabled most of the windows effects. I think my problem is related to the video graphics because it freezes when i am playing flash video on the net or watching online sports telecast.

The temperature of laptop is normal, its doesn't get hot that much. I know when the air is blocked and there is ventilation problem, the processor heats up and freezes. I don't block the fan and the temp is always normal.

I will be watching a live match tomorow, i will know if these changes are working or not.
My System SpecsSystem Spec
30 Aug 2012   #10

Windows 7 Professional x64 Linux Mint 16
 
 

Where did you get your Windows 7 install disc from ???

Did you do all the updates ?
My System SpecsSystem Spec
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 Windows 7 Random Freeze




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