Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: windows explorer keeps crashing and searching for a solution windows 7


30 Aug 2012   #1

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
windows explorer keeps crashing and searching for a solution windows 7

i have windowns 7 ultimate. my windows explorer keeps crashing, it only happens when i try to access some of the files on my 1.5TB external hard drive. i dont want to have to wipe it clean, as it would take ages to get all my information back. and its 3/4 full, so i couldnt back it up on my internal hard drive as it is 75GB. any suggestions? i looked on here and ran the event viewer this is what i got. it is all greek to me. i am knowledgeable with computers, but this type of stuff is beyond my knowledge. and honestly, it hurts my pride having to ask for help...

thank you in advance

Log Name: Application
Source: Application Error
Date: 8/30/2012 7:04:48 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pc-PC
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: DivXMFSource.dll, version: 1.0.0.72, time stamp: 0x4cffcf66
Exception code: 0xc0000005
Fault offset: 0x0009b890
Faulting process id: 0x14a4
Faulting application start time: 0x01cd86e49823b396
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll
Report Id: 3d83ab09-f310-11e1-ac16-d7b33ff68031
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-31T02:04:48.000000000Z" />
<EventRecordID>104057</EventRecordID>
<Channel>Application</Channel>
<Computer>pc-PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d6727a7</Data>
<Data>DivXMFSource.dll</Data>
<Data>1.0.0.72</Data>
<Data>4cffcf66</Data>
<Data>c0000005</Data>
<Data>0009b890</Data>
<Data>14a4</Data>
<Data>01cd86e49823b396</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll</Data>
<Data>3d83ab09-f310-11e1-ac16-d7b33ff68031</Data>
</EventData>
</Event>

My System SpecsSystem Spec
.

30 Aug 2012   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

auburn2eugene,
Welcome to SevenForums.

Help us to help you.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model OR Custom build.
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the Other Info block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
My System SpecsSystem Spec
30 Aug 2012   #3

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok, i got that updated, i had most of it in there already, but i just copied from system info, can you help me with my problem?
My System SpecsSystem Spec
.


30 Aug 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Your specs point to one possible problem area.

I strongly recommend increasing your ram to 4 GB.

Run CCleaner. Link in my signature.

Post following:

HOW TO POST A SNAPSHOT OF DISK MANAGEMENT DISPLAY
Run disk management:
WIN |
type DISKMGMT.MSC | ENTER
This method gives you a display without the unneeded navigation pane.
WIN=key with Microsoft logo on top.

Maximize the output of Disk Management:
Maximize the output of Disk Management:
ALT-Spacebar key combo | X key (selects Maximize) |
Drag the field separators (such as between Status and Capacity) to show entire field.


Make a snapshot:
WIN |
type SNIPPING | ENTER | New
Drag the cursor around the area you want to snip.
File | Save as | select save location and name | Save


Post the snapshot:
Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
30 Aug 2012   #5

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

downloaded and ran ccleaner, then here is the rest you asked for. this only started happening sometime recently, and all i am doing is right clicking on the file name. i have not loaded any new programs or anything like that.

windows explorer keeps crashing and searching for a solution windows 7-capture.png


My System SpecsSystem Spec
30 Aug 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

DiskManagement looks good.

Another avenue to pursue:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

=====================================
=====================================

Also, we need to make sure that your system is correctly configured to generate minidump files so that we can take a look at the resulting dump files.


MEMORY DUMPS - REQUIREMENTS


Enable automatic management of the Paging file
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced tab, Performance section, Settings |
Advanced tab, Virtual Memory section, Change |
checkmark Automatically manage paging file size for all drives |
OK | OK | OK



STARTUP AND RECOVERY SETTINGS
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced
tab, Startup and Recovery section, Settings |
System Failure section | checkmark Write an Event to the system log
| uncheck
Automatically restart |


Under Write debugging information, select Small memory dump |
in the Small dump directory: box, enter %SystemRoot%\Minidump| OK

If Overwrite any existing file is checked, then:
Under Write debugging information, select Kernel memory dump
Uncheck Overwrite any existing file
Under Write debugging information, select Small memory dump
OK button
If you get a crazy message from Win 7 about your paging file being too small, then just ignore the message since we have already made sure that the paging file is set to be managed by Win 7.

ENABLE THE WINDOWS ERROR REPORTING SERVICE
WIN key | type SERVICES.MSC | ENTER |
Scroll down to Windows Error Reporting Service |
Rt-clk on Windows Error Reporting Service | Properties |
General
tab | for Startup type, choose Automatic |
In Service status, Start button (unless grayed out) | OK


ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps
WINDOWS ERROR REPORTING SERVICE must NOT be disabled!
WIN | Services.msc | Enter
Under Name, locate Windows Error Reporting Service
If Status is not Started, then
Right-click on Windows Error Reporting Service |choose START
If Startup Type is not Automatic, then
Right-click on Windows Error Reporting Service |
choose Properties | General tab |
set Startup type to Automatic
Close Services.msc (I like to use ALT + F4)

After a crash, the minidump file will be in %SystemRoot%\Minidump
%SystemRoot% is generally C:\Windows
My System SpecsSystem Spec
30 Aug 2012   #7

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 



My System SpecsSystem Spec
30 Aug 2012   #8

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok, it just did a crash when i was trying to access a certain file, that it always happens with, i went and found the mini dump folder, it is empty. there is nothing in it. would it be because the only time i am having this problem is in my external hard drive, and not my laptop its self?
My System SpecsSystem Spec
30 Aug 2012   #9

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

here is the snip from the errors happening, but the mini dump folder is empty


Attached Thumbnails
windows explorer keeps crashing and searching for a solution windows 7-capture2.png  
My System SpecsSystem Spec
31 Aug 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

Attach the file which this script puts on your desktop.
Verifies that the settings are correct.

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

Script:
# **************************************************************
# Puts MiniDumpSettings.TXT in your user profile folder
# WIN | type %userprofile%\ then click on MiniDumpSettings.TXT
# to view the important minidump settings
# WIN = key with Microsoft logo on top
# **************************************************************
gwmi Win32_OSRecoveryConfiguration 
select minidumpdirectoryexpandedminidumpdirectoryoverwriteexistingdebugfilekerneldumponly,`
debuginfotype, autoreboot, writedebuginfo, writetosystemlog | fl > 
$env:userprofile\desktop\minidumpsettings.txt

EXIT
EXIT 
My System SpecsSystem Spec
Reply

 windows explorer keeps crashing and searching for a solution windows 7




Thread Tools



Similar help and support threads for2: windows explorer keeps crashing and searching for a solution windows 7
Thread Forum
Windows Explorer shuts down like everyone else with a solution now General Discussion
Searching for way to put shortcut on Windows Explorer toolbar Customization
Windows Explorer crashing, adobe plug in crashing. General Discussion
Windows Explorer - Searching for items. Performance & Maintenance
Windows explorer.exe crash... no solution? BSOD Help and Support
Searching for files with Windows 7 file explorer General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:33 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33