Quote: Originally Posted by Debbie B
Kindly check if Hard Drive is recognized in BIOS or not. If yes, follow next step. If NO, load BIOS defaults and reseat HDD.
Try booting in to Safe mode and check if system works fine. If yes, then perform system restore.
If the issue still persists then I would recommend running Dell Diagnostics. In order to run Dell Diagnostics from Hard Drive, follow the mentioned steps: Restart your computer. When the DELL™ logo appears, tap <F12> immediately. In the boot device list, highlight Boot to Utility Partition and press <Enter>. Under Dell Diagnostics Main Menu (see Dell Diagnostics Main Menu), select the extended test. If you get any error code, make a note of the error code.
Let me know if that works
Sorry for the delay in responding. The HDD was defined in BIOS (WDXL333 7200 1TB). I was not able to boot into safe mode.
I ran the extended test in Dell Diagnostics and came across the following error message:
Error Code 0F00:1332
MSG Disk - Block 20318336: Interrupt Request(IRQ) did not set in time.
I continued a few times but this type of error message occurred every 128 blocks. Skipping this test resulted in a 0F00:0632 error. Skipping that error ended the test.
I googled the 0F00:1332 error message and I'm afraid it does not sound good from other people's comments => HDD is shot, get a new HDD.
Is this true? Can this HDD be recovered in any way? If not, can I put it in an external enclosure and try to at least access files for manual recovery?
In order to avoid this situation in the future (assuming the HDD is SOL), what should I do in the future to mitigate this type of situation. I need to buy a new HDD and then reinstall windows. Are there certain HDDs I should look for (SSD?)? How should I back up to lessen the impact in the future?
Lastly, I had MS Office installed on the current HDD. If the HDD is shot and I need to install a new one, is the license attached to that HDD? If it is, can I get it back and reassign it to the new HDD I need to install?
Sorry for all the questions. I guess I've been fortunate in that this is the first time my HDD has done this on a PC but I'd like to prepare myself better should it occur again.