Hi, I just bought this ASUS laptop about 3 months ago and ever since then have been facing this problem and I'm unable to fix it.
The computer will stop responding, the cursor shows the busy blue ring (spinning, not frozen), and I can still move the blue ring around, but unable to click on anything. CTRL+ALT+DEL doesn't work, nothing works. Tried leaving it overnight but it didn't solve the problem. I had to force shut down by holding the Power button.
This problem happens at random times, while using random applications, online or not, sometimes within a few minutes after turning on the computer, sometimes hours, but it happens almost every time. I have also tried turning on the computer and left it without using anything, and the same problem will happen.
Has anyone experienced the same issue and solved it?
Any help is very much appreciated.