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Windows 7: Windows7 64bit: Computer freezes / no Bluescreen

20 Sep 2012   #31
Tina7000

Windows 7 Home Premium SP1 64bit
 
 

I'm running my pc in safe mode now.

Gonna uninstall some software.

Maybe I should try to uninstall the hardwaredrivers and install the drivers from the manufacturer-homepage.


My System SpecsSystem Spec
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20 Sep 2012   #32
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Leave the drivers alone for the time-being.
My System SpecsSystem Spec
20 Sep 2012   #33
Tina7000

Windows 7 Home Premium SP1 64bit
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Leave the drivers alone for the time-being.
Okay, I'll wait.

I've just uninstalled many programms and software that I don't need anymore. Software which I haven't been using since the last 12 months.
Feels good to tidy up the computer


With uninstalling hardware-drivers I'll wait for your okay.
My System SpecsSystem Spec
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20 Sep 2012   #34
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

A few ideas to try in addition to everything you are doing with Karl. Please complete Safe Mode test before moving on to these other tests.

Typical hardware causes of screen freeze:
  • USB device conflict. Try unplugging all USB connected devices (including printers) except for keyboard and mouse and test. If you have the ability to use a PS2 keyboard or mouse try that also.
  • Driver conflict. For testing purposes you can Disable devices in Device Manager. This is faster and easier than uninstalling/reinstalling. You can disable devices like LAN and Wireless adapters, on board sound and video, etc. However it is rare that a driver conflict will not end in bluescreen.
  • RAM issue. Test by running Memtest86+ - Advanced Memory Diagnostic Tool for at least 3 passes.
  • Video card error. In addition to upgrading and/or downgrading the card's driver, you can test by disabling Aero desktop, or reducing screen resolution. If you had on board video you could test by using that.
  • Power issue. You don't give the brand and model of your power supply. That might help. More important is it's age. Any chance you own a multimeter?
But do Safe Mode first. If the freeze occurs in Safe Mode it indicates a hardware problem. If it does not, it indicates a software problem.
My System SpecsSystem Spec
20 Sep 2012   #35
Tina7000

Windows 7 Home Premium SP1 64bit
 
 

Thanks alot for your help!

I am running SafeMode now to. I can't remember that I ever had a freeze in SafeMode.
So I think it's a software problem.

I do have a Onboard-Video-Card. I have to find out how to activate it. But I could give it a try.

I don't have a multimeter.

On USB I only have my keyboard and mouse. I don't have a ps2-keyboard/mouse here...
My System SpecsSystem Spec
20 Sep 2012   #36
Bumpkin

Windows 7 Home Premium 64bit
 
 

Be sure to run Memtest86 and disable devices as recommended by TVeblen.

However when facing a hard to track down problem, sometimes it is better to format the drive and do a clean install.

Here is a tutorial for a clean install on your HP using the COA sticker on the computer case. Clean Install : Factory COA Activation Key

Be sure to backup your data files first.
My System SpecsSystem Spec
20 Sep 2012   #37
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

The on board video can be enabled/disabled one of 2 ways.
On newer motherboards the on board chip is disabled as soon as a video card is detected in the PCI-e slot.
On older motherboards you needed to go into the BIOS settings and manually disable it.

You might check your BIOS settings to see if the option exists. You will need to know this anyway in preparation for test with on board video only. You do not need to make any changes at this time, just check. You can always "Exit & Discard Changes" upon leaving the BIOS settings to be safe.

If you were to find that the on board video was still active while you were running a video card then that may explain things. Cards and chips do not normally play nice together!

So check, and let's see what is going on there anyway.

I would also run Memtest when you get the chance. Running Memtest is about as exciting as watching paint dry. I usually run it before I go to bed and check it in the morning.
My System SpecsSystem Spec
21 Sep 2012   #38
Tina7000

Windows 7 Home Premium SP1 64bit
 
 

What I did the last 24 hours:

Did a really big backup.
Unplugged every hardware.
Did a clean new install of windows7 (formated before installation).

Right now the computer downloads all the windowsupdates.

After that I'll reconnect /install my usb-hardware.


Would you recommend to search for the newest hardware-drivers (video-card, motherbord, ...)? Or shall I leave everything with the current drivers (which are from 2010)?


Thanks alot for your help!
My System SpecsSystem Spec
21 Sep 2012   #39
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

I'd use the drivers as supplied by the Windows 7 installation disc if at all possible.

I wouldn't search for the latest and greatest drivers unless the provided Win 7 install disk drivers did not provide the required functionality. If some piece of hardware didn't work right, then maybe look for different drivers at Windows Update or from the hardware manufacturer's web site.
My System SpecsSystem Spec
21 Sep 2012   #40
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

A strong second to the advise from ignatzatsonic
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 Windows7 64bit: Computer freezes / no Bluescreen




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