My folders don't open, refresh on the desktop don't also work

Page 1 of 2 12 LastLast

  1. aeyral
    Posts : 7
    Windows 7 Ultimate 32bit
       New #1

    My folders don't open, refresh on the desktop don't also work


    My computer boots alright but I can't refresh, neither can I open any of my folders not even Control Panel. Also searching programs and files in the start button window doesn't work i.e you can type but there won't be any results. The only thing I can open are files on the desktop. What is wrong with my folders and how can I repair this? I tried this SFC /SCANNOW : Run in Command Prompt at Boot but it didn't work. Any help would be really appreciated, thanks!
      My Computer
    Quote Quote

  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    Well I like to start with the easy things first. Go back to a restore point before all these bad things happened.
      My Computer
    Quote Quote

  4. aeyral
    Posts : 7
    Windows 7 Ultimate 32bit
    Thread Starter
       New #3

    That's the problem: it is impossible to get to system restore. When you click on the Control Panel button, the window appears with just the white background then nothing happens. The same with everything. Help and support doesn't open at all when you click on it.
    Is there a shortcut to system restore or another way to get to it?
      My Computer
    Quote Quote

  6. aeyral
    Posts : 7
    Windows 7 Ultimate 32bit
    Thread Starter
       New #4

    A friend ended the explorer process in task manager and tried to start it again but when he clicked on the new task button nothing happened. So he thinks there's something wrong with my windows explorer but he doesn't know what it is nor how to fix it.
      My Computer
    Quote Quote

  7. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #5

    Carry out following:

    HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
    Windows Defender Offline
    · performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
    · is a free standalone, bootable malware and virus remover from Microsoft.

    Download Windows Defender Offline (about 785 kB)
    You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
    The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

    NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
    NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

    You run the 32 bit version on a 32 bit version of Windows.
    You run the 64 bit version on a 64 bit version of Windows.

    The 32 bit download file name is: mssstool32.exe
    The 64 bit download file name is: mssstool64.exe

    For the curious, this program was originally name Microsoft Standalone System Sweeper.


    INSTALLATION:
    · Requires an Internet Connection.
    · Insert 512 mB or larger USB stick into a usb port.
    · Run the downloaded program--mssstool64.exe or mssstool32.exe
    · NEXT button
    · Choose the option On a USB flash drive that is not password protected
    · NEXT button
    · NEXT button
    .
    The install program will:
    · format the usb stick using the NTFS format.
    · download less than 230 mB.
    · name the USB stick WDO_Media32 or WDO_Media64
    · use less than 300 mB.

    How to UPDATE the Windows Defender Offline USB stick:
    · reinsert the usb stick
    · run the installation program, mssstool64.exe or mssstool32.exe, again.
    · the update will download less than 65 mB.

    Since the malware database is sometimes updated several times in a day, always update before running.

    PERFORM AN OFFLINE SCAN
    Bootup your computer from the USB stick
    Windows Defender Offline will automatically perform a quick scan.
    After the quick scan finishes, Choose Full Scan
    Select all of your drives

    The initial, full scan can easily take several hours, but
    Remember, your computer is being very thoroughly checked for all types of malware.
      My Computer
    Quote Quote

  8. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #6

    Sorry Aeyral for taking so long to get back, had a little bsod on my end.
    Please follow Karls instructions.
      My Computer
    Quote Quote

  10. aeyral
    Posts : 7
    Windows 7 Ultimate 32bit
    Thread Starter
       New #7

    Thanks a lot karlsnooks. However, my internet connection isn't very good so when the download gets to about 65Mb it stops and reports a problem with my internet connection. I've tried several times but its still the same. Is there a way that I can download the files using a download manager and then attempt an update if necessary?
      My Computer
    Quote Quote

  11. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #8

    I'll await your report that you have run WDO.
      My Computer
    Quote Quote

  12. aeyral
    Posts : 7
    Windows 7 Ultimate 32bit
    Thread Starter
       New #9

    Ok boss, I'll just keep trying.
      My Computer
    Quote Quote

  13. aeyral
    Posts : 7
    Windows 7 Ultimate 32bit
    Thread Starter
       New #10

    Sorry for the delay in reporting back. Everything is good with my pc now. Guess there were some malware and rootkits in there but why couldn't my antivirus detect anything?
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
thumbnail refresh in folders
in General Discussion

As we know W7 didn't provide the "refresh" option as in WinXP :( Is there already a bypass or a fix available
Recently my desktop icon placement has not been able to stay put if I do a desktop refresh or a computer reboot. I have looked at many internet hits on this same topic and no solution suggested has worked. I've tried them all til I'm blue in the face! I have done the IconCache.db thing where...
I have to manually refresh to show that a file is deleted. As far as I'm aware, this only happens in the picture and music library. Any way to fix this?
I was moving some files around and renaming folders and stuff and then all of a sudden I can't open any of the folders. The ones I was using that were accessible through my favourite list are still there but they've turned white and when I double click on them it comes up with the following...
Open window refresh
in Performance & Maintenance

I've been using Win7 for about 5 months now. all in all, i'm glad i moved up from XP. One annoyance couldn't find a way 2 solve is when i have an exlporer window open, i have 2 hit f5 in order 2 c any changes, like when i save a pic 4 ex when i'm browsing, i go 2 the already open folder where i...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 06:53.
Find Us