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Windows 7: Windows is locked up at welcome screen

23 Sep 2012   #1
aholloway

Windows 7 home premium
 
 
Windows is locked up at welcome screen

My dell inspiron laptop was working fine, I was using Adobe Lightroom when it gave me
An error prompt and shut down. I tried rebooting the computer in safe mode and regular mode, no matter what I do I reacts the same. Takes me to the login screen where I am able to type in my password, then it goes to the welcome screen and stays there. I have a lot of work on this computer and it hasn't been recently backed up. Am I going to lose all my information and what should I try next?


My System SpecsSystem Spec
.
23 Sep 2012   #2
Carl Lawrence

Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2.
 
 

Do you have a windows disc that you can boot from?
My System SpecsSystem Spec
23 Sep 2012   #3
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

aholloway,
Welcome to SevenForums.

Please see:
Troubleshooting Windows 7 Failure to Boot

Do you have a Win 7 DVD?
Do you have a Win 7 System Repair Disc?

Reason for these two questions is so that you can backup to an external usb stick any data dear to your heart.

You can make the system repair disc on another win 7 as long as:
if you have a 64 bit win 7, go to a 64 bit win 7.
if you have a 32 bit win 7, go to a 32 bit win 7.

CREATE A SYSTEM REPAIR DISC

START | type System Repair | Enter key | Create Disc button
My System SpecsSystem Spec
.

23 Sep 2012   #4
aholloway

Windows 7 home premium
 
 

Yes I do have the windows 7 discs. Will this delete my data?
My System SpecsSystem Spec
23 Sep 2012   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

You said "discs".

Win 7 comes on one and only one DVD.

Can you explain?
My System SpecsSystem Spec
23 Sep 2012   #6
aholloway

Windows 7 home premium
 
 

I have 1 windows 7 re-installation disc and a dell application disc and a drivers and utilities disc.
My System SpecsSystem Spec
23 Sep 2012   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

what is a "re-installation disc"? Where is that disc from?
My System SpecsSystem Spec
23 Sep 2012   #8
aholloway

Windows 7 home premium
 
 

It's the disc that came with the computer. But after more research I've decided to Lena professional handle this. I'm afraid of messing it up even more. So in the morning I will be taking it in, in hopes of recovering some of the information before I damage it anymore. Thanks for the help!
My System SpecsSystem Spec
23 Sep 2012   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

do let us know how the trip to the "professional" works for you.
My System SpecsSystem Spec
23 Sep 2012   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Karl when you grow up you too can be a professional.
My System SpecsSystem Spec
Reply

 Windows is locked up at welcome screen




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