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Windows 7: Win 7 home frozen after start up


23 Sep 2012   #1

Win 7 64 bit home
 
 
Win 7 home frozen after start up

Having an issue with windows 7. I few days I ago it starting just randomly rebooting. Then on reboots it started going to a black screen.

I ran my dell diognoatics and it says all the hard ware is ok. Popped in my win 7 disk and ran my startup repair.

Now windows 7 is loading, but now of the desktop icons responds. If I hover the arrow over the windows icon in the lower left corner of the screen, I just get the spinning blue icon?

Nothing responds. Any thoughts or suggestions?

Can I reinstalling wimdows without it deleting my c drive?


Running win 7 home n a dell xps 8300.


My System SpecsSystem Spec
.

23 Sep 2012   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

Mr2005,
Welcome to SevenForums.

HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
Windows Defender Offline
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
Requires an Internet Connection.
Insert 512 mB or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will:
format the usb stick using the NTFS format.
download less than 230 mB.
name the USB stick WDO_Media32 or WDO_Media64
use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.
My System SpecsSystem Spec
23 Sep 2012   #3

Windows 7 Ultimate x64, XP Mode, W8.1 Preview VM - 7 Pro x64 second remote tower
 
 

When recently setting a dual boot of 7 with the Windows 8 Release Preview and booting into 7 from the next version's boot options screen both versions ended up seeing the exact same problem you seem to be running into there. A fast schedule of the Disk Check tool saw both booting up normally again once all the errors on the two used were cleaned up.

You can scheduled that by opening up an elevated command prompt right clicking on the command prompt icon to run as admin in the Start>Programs>Accessories and typing "chkdsk /r" followed by the enter key at the dos like prompt. Or you can right click on the drive's icon in any Windows Explorer or Computer window and open up the Tools tab and simply click the Check now button under the Error checking there.

You may find that will clean things up for you in one run.
My System SpecsSystem Spec
.


23 Sep 2012   #4

Win 7 64 bit home
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Mr2005,
Welcome to SevenForums.

HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
Windows Defender Offline
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
Requires an Internet Connection.
Insert 512 mB or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will:
format the usb stick using the NTFS format.
download less than 230 mB.
name the USB stick WDO_Media32 or WDO_Media64
use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.
Karl, I got Microsoft defender from a neighbors clean computer. I am trimg to run it, when it starts the quick scams, it's stopping on 4 seconds and about 1300 items
scannned then it appears to freeze.any thoughts?
My System SpecsSystem Spec
24 Sep 2012   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

was your friends computer also a 64 bit computer?

If yes, then:
RAM - Test with Memtest86+

Let us know the results of running 5 tests over all of your ram.
My System SpecsSystem Spec
24 Sep 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

Oh yes, you said Microsoft Defender.

THIS IS NOT WINDOW DEFENDER.

This is Windows Defender Offline.

You MUST download from the Microsoft link given the correct version for your computer and prepare the USB on your friend's computer. Then you take the USB stick to your computer.

My System SpecsSystem Spec
24 Sep 2012   #7

Win 7 64 bit home
 
 

To clarify,

It is windows defender offline. Still getting stuck at 4 seconds, will run the ram test tonight.

If it is a virus, will reinstalling windows elimate it?
Is it possible to reinstall windows without formatting my hard drive?
My System SpecsSystem Spec
24 Sep 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by Mr2005 View Post
To clarify,
If it is a virus, will reinstalling windows elimate it?

ONLY IF you wipe the disk CLEAN.. We have tutorials to show you how.

Is it possible to reinstall windows without formatting my hard drive?
NO.
Awaiting run of WDO.
My System SpecsSystem Spec
24 Sep 2012   #9
Microsoft MVP

 

Work through these steps for Troubleshooting Windows 7 Failure to Boot.

The steps work up to if necessary a Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
24 Sep 2012   #10

Win 7 64 bit home
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Quote   Quote: Originally Posted by Mr2005 View Post
.
Awaiting run of WDO.
Ran WDO a few times and it freezes 4 seconds in after scanning 1300 items.
My System SpecsSystem Spec
Reply

 Win 7 home frozen after start up




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