Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Crashed laptop, suspect after/during Windows Update


24 Sep 2012   #1

Windows 7 Home Premium x64
 
 
Crashed laptop, suspect after/during Windows Update

Hey guys,

A friend of mine gave me her stepson's laptop to work on today. It's a Toshiba C655D-S5120, running Windows 7 Home Premium x64. He lent it to a friend of his at school and returned it to him inoperable. The computer will boot past the windows start up screen, but then it turns back, and after about 2 minutes a pointer will appear, but that's it. I have created a Windows System Repair disk from my computer with the same OS. I am able to boot the computer into that, no problem. I even ran the self-diagnosis program without a problem, though at the bottom it does indicate an error with a patch. I can get into Command Prompt and access some files from there no problem. By the looks of it, the computer either installs a faulty Windows Update patch, or the computer lost power while updating.. Also, go figure, there are no restore points on the computer, either I will attach some files that may be useful to solving my problem. Any other files could probably be retrieved as well. Any help is greatly appreciated!




Attached Files
File Type: zip Toshiba.zip (11.0 KB, 1 views)
My System SpecsSystem Spec
.

25 Sep 2012   #2

Windows 7 Home Premium x64
 
 

Anybody?
My System SpecsSystem Spec
25 Sep 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

In the command prompt, try this:

Type sfc /scannow and hit enter.

Report the output once it finishes. Lets see if there are some corrupt system files that required fixing.

Regards,
Golden
My System SpecsSystem Spec
.


25 Sep 2012   #4

Windows 7 Home Premium x64
 
 

There is a system repair pending which requires reboot to complete. Restart windows and run sfc again.
My System SpecsSystem Spec
Reply

 Crashed laptop, suspect after/during Windows Update




Thread Tools



Similar help and support threads for2: Crashed laptop, suspect after/during Windows Update
Thread Forum
Vaio laptop crashed after recent update General Discussion
Solved W7 key on laptop sticker is suspect Windows Updates & Activation
Laptop Won't boot and Acces BIOS after crashed Windows7 Update Hardware & Devices
Windows Update crashed my computer need help please Windows Updates & Activation
Windows Seven Crashed During Update today. Windows Updates & Activation
Windows Update Crashed all Drivers ?! BSOD Help and Support
Sys crashed and now I have 8 mini windows on my laptop BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:51 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33