Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Crashed laptop, suspect after/during Windows Update

24 Sep 2012   #1
Khammy87

Windows 7 Home Premium x64
 
 
Crashed laptop, suspect after/during Windows Update

Hey guys,

A friend of mine gave me her stepson's laptop to work on today. It's a Toshiba C655D-S5120, running Windows 7 Home Premium x64. He lent it to a friend of his at school and returned it to him inoperable. The computer will boot past the windows start up screen, but then it turns back, and after about 2 minutes a pointer will appear, but that's it. I have created a Windows System Repair disk from my computer with the same OS. I am able to boot the computer into that, no problem. I even ran the self-diagnosis program without a problem, though at the bottom it does indicate an error with a patch. I can get into Command Prompt and access some files from there no problem. By the looks of it, the computer either installs a faulty Windows Update patch, or the computer lost power while updating.. Also, go figure, there are no restore points on the computer, either I will attach some files that may be useful to solving my problem. Any other files could probably be retrieved as well. Any help is greatly appreciated!




Attached Files
File Type: zip Toshiba.zip (11.0 KB, 1 views)
My System SpecsSystem Spec
25 Sep 2012   #2
Khammy87

Windows 7 Home Premium x64
 
 

Anybody?
My System SpecsSystem Spec
25 Sep 2012   #3
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Hi,

In the command prompt, try this:

Type sfc /scannow and hit enter.

Report the output once it finishes. Lets see if there are some corrupt system files that required fixing.

Regards,
Golden
My System SpecsSystem Spec
25 Sep 2012   #4
Khammy87

Windows 7 Home Premium x64
 
 

There is a system repair pending which requires reboot to complete. Restart windows and run sfc again.
My System SpecsSystem Spec
Reply

 Crashed laptop, suspect after/during Windows Update




Thread Tools





Similar help and support threads
Thread Forum
Vaio laptop crashed after recent update
My laptop crashed after recent update. Firefox locked up during browsing session and after hard boot the OS will notstartup. I can get to the flag logo screen but thats it. Safe mode doesn't work, it gets me to a wallpaper screen with no icons or toolbar then tries to reboot after a time. Hard...
General Discussion
W7 key on laptop sticker is suspect
I thought the clean install of Windows 7 (x64) on my son's Acer Aspire laptop had gone OK but I reckoned without Microsoft's activation. I ran the install using a retail disc which came with another computer. Before running the install I took the precaution of running Belarc Advisor on the...
Windows Updates & Activation
Laptop Won't boot and Acces BIOS after crashed Windows7 Update
Hello Mates, My G75VW was offline for 2 weeks and when it came back on there were couple of Windows updates to be done. Picked some of them>restart. There was this typical ~configuring~please wait~ message that went for 20 min or so. I thought it's frozen so I rebooted it manually... And...
Hardware & Devices
Windows Update crashed my computer need help please
I am writing this windows safe mode. Cannot get computer to boot in reg mode. Sat for 40 minutes, with message "please wait while windows configures" Am running windows 7, 64 bit home, Dell Inspiron 570 It started yesterday when it downloaded updates for Windows. After the restart, the...
Windows Updates & Activation
Windows Seven Crashed During Update today.
I just got a new laptop this week. This is the exact laptop I have, Asus X54C 15.6 inch laptop (Intel Pentium B960 2.2GHz, 8Gb RAM, 500Gb HDD, DVDSMDL, LAN, WLAN, Webcam, Windows 7 Home Premium 64-bit): Amazon.co.uk: Computers & Accessories This morning when turning it off, it started to...
Windows Updates & Activation
Windows Update Crashed all Drivers ?!
I've lost all of my drivers after applying windows 7 updates, tried to re-install drivers but that didn't work when i open my drivers properties it gives me the following error : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) any...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:44.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App