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Windows 7: Crashed laptop, suspect after/during Windows Update

24 Sep 2012   #1

Windows 7 Home Premium x64
Crashed laptop, suspect after/during Windows Update

Hey guys,

A friend of mine gave me her stepson's laptop to work on today. It's a Toshiba C655D-S5120, running Windows 7 Home Premium x64. He lent it to a friend of his at school and returned it to him inoperable. The computer will boot past the windows start up screen, but then it turns back, and after about 2 minutes a pointer will appear, but that's it. I have created a Windows System Repair disk from my computer with the same OS. I am able to boot the computer into that, no problem. I even ran the self-diagnosis program without a problem, though at the bottom it does indicate an error with a patch. I can get into Command Prompt and access some files from there no problem. By the looks of it, the computer either installs a faulty Windows Update patch, or the computer lost power while updating.. Also, go figure, there are no restore points on the computer, either I will attach some files that may be useful to solving my problem. Any other files could probably be retrieved as well. Any help is greatly appreciated!

Attached Files
File Type: zip (11.0 KB, 1 views)
My System SpecsSystem Spec

25 Sep 2012   #2

Windows 7 Home Premium x64

My System SpecsSystem Spec
25 Sep 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64


In the command prompt, try this:

Type sfc /scannow and hit enter.

Report the output once it finishes. Lets see if there are some corrupt system files that required fixing.

My System SpecsSystem Spec

25 Sep 2012   #4

Windows 7 Home Premium x64

There is a system repair pending which requires reboot to complete. Restart windows and run sfc again.
My System SpecsSystem Spec

 Crashed laptop, suspect after/during Windows Update

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