Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Multiple Reports Of Windows 7 Freezing

30 Sep 2012   #1
Snaz

Windows 7 64bit
 
 
Multiple Reports Of Windows 7 Freezing

I do computer support for a living and multiple customers have contacted me in the last 2 weeks stating that their Windows 7 computers are freezing intermittantly. Does anyone have any info on this?
I have performed a number of tasks on one of my customers PC. I updated the video drivers, I updated any programs that were requesting updates (Java, Adobe, Microsoft). I cleaned out all the temp files. I changed the anti-virus software from Webroot to Malwarebytes. I have searched through the event logs (both System & Application) and there are no patterns.


My System SpecsSystem Spec
.

30 Sep 2012   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Thats too generic to be able to give you any advice - have you tried the system file checker for corruptions?

Regards,
Golden
My System SpecsSystem Spec
30 Sep 2012   #3
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Welcome to Seven Forums Snaz.
I don't think there are more freezing complaints than normal here. They are usually drivers, bad hardware, i-Crap, bad PSU, bad GPU, etc. Maybe it is a coincidence you have got several complaints recently.
My System SpecsSystem Spec
.


30 Sep 2012   #4
edwar

7 x64
 
 

I run 3 Windows 7 Computers, 2 Windows PCs and one Mac with Boot Camped Windows 7.

None are freezing, Ever.
My System SpecsSystem Spec
01 Oct 2012   #5
Snaz

Windows 7 64bit
 
 

Thanks everyone for your feedback. I'll try SFC. Just strange that I've had 4 customers call in the last couple weeks.
My System SpecsSystem Spec
01 Oct 2012   #6
gregrocker
Microsoft MVP

 
 

MBAM is the best general anti-malware scan however it is not an A/V. Install Microsoft Security Essentials for best performance from an effective A/V from those who have the most at stake protecting Win7.

These Troubleshooting Steps for Windows 7 should cover most hangs which should not happen on Win7 ever if it has a perfect install and adequate hardware.
My System SpecsSystem Spec
01 Oct 2012   #7
Snaz

Windows 7 64bit
 
 

Thanks Greg. I'm using Malwarebytes Pro...not free. The Pro version has active protection. I'll check out your links tonight. I appreciate your feedback.
My System SpecsSystem Spec
02 Oct 2012   #8
chillz

Windows 7 Ultimate x64
 
 

I had a freezing problem on my computer that went on for a few months, up until a few weeks ago when I finally discovered what was causing it. It was hard to diagnose because it didn't happen right away. I had to leave my computer on for at least a day for it to strike. Usually it occured when I was using Firefox and it was never when I was doing anything cpu/graphic intensive. Just browsing the web or reading some news, which made me even more confused. When it happened my mouse would start lagging and within 10-20 seconds my computer would freeze up and a restart was the only way to fix it. Occasionally I could open Task Manager in time and end Firefox and that could sometimes save it, although things still felt a little sluggish afterwards.

At first I thought it was hardware related because it was a new computer, so I ran all sorts of tests: Prime95, Intel Burn Test, Memtest, OCCT GPU, Kombustor, Seatools, and it passed all of them with no problems. Then I ran virus and malware scans and it didn't find anything. Turns out it was a software problem caused by Internet Download Manager. I used it all the time when using Firefox so I guess it made sense it usually happened when using the browser. I figured it out when I opened the program one time and it immediately started to make my mouse lag. I couldn't believe that was the problem. I quickly uninstalled IDM and have not had one freeze yet so I'm confident that was the culprit. Just dumb luck that it happened right when I opened the program. I don't know why it causes it but I remember I had to restart the computer after installing so maybe it installs some kind of hook or low-level driver, I don't know. I just know I'm never using that program again, which sucks because I thought IDM was one of the best download managers ever.

I don't know if this helps you but just wanted to share my story. Never thought a download manager program would screw up my computer like that. Lesson learned.
My System SpecsSystem Spec
02 Oct 2012   #9
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Snaz View Post
Thanks everyone for your feedback. I'll try SFC. Just strange that I've had 4 customers call in the last couple weeks.
Depending on the number of clients you have, 4 calls in a few weeks aren't that many. As for the solutions, as mentioned, it could be due to quite a few different factors. None of your listed steps include hardware testing, which can easily be the cause of a freeze that doesn't generate an event log item. Could be the PSU, memory, motherboard, etc.
My System SpecsSystem Spec
02 Oct 2012   #10
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Snaz View Post
I do computer support for a living and multiple customers have contacted me in the last 2 weeks stating that their Windows 7 computers are freezing intermittantly. Does anyone have any info on this?
I have performed a number of tasks on one of my customers PC. I updated the video drivers, I updated any programs that were requesting updates (Java, Adobe, Microsoft). I cleaned out all the temp files. I changed the anti-virus software from Webroot to Malwarebytes. I have searched through the event logs (both System & Application) and there are no patterns.
Just a "heads-up" for you. Malwarebytes is not the same as an Antivirus program. The two are different and if you removed Webroot and did not replace it with an AV program, the system is mostly unprotected from virus infections.

Definitions;

The word Malware is short for malicious software, and is a general term used to describe all of the viruses, worms, spyware, and pretty much anything that is specifically designed to cause harm to your PC or steal your information.

Most viruses attach themselves to executable files, but some can target a master boot record, autorun scripts, MS Office macros, or even in some cases, arbitrary files. Many of these viruses, like CIH, are designed to render your PC completely inoperable, while others simply delete or corrupt your files—the general point is that a virus is designed to cause havoc and break stuff.

The term computer virus is often used interchangeably with malware, though the two don't actually have the same meaning. In the strictest sense, a virus is a program that copies itself and infects a PC, spreading from one file to another, and then from one PC to another when the files are copied or shared.

HTH
My System SpecsSystem Spec
Reply

 Multiple Reports Of Windows 7 Freezing




Thread Tools





Similar help and support threads
Thread Forum
Windows-7 reports using only 3G of the 4GB's installed memory?
My Hardware System is 64 Bit capable. I use the 64 Bit Version of Windows-7 Pro. Windows-7 reports only using 3G of the 4GB's installed Memory. Belarc reports 4GB's installed Memory. CPU-ID reports 4GB's installed Memory. Intel lists my E6550 CPU as 64 Bit. Do I have something set up wrong?
Hardware & Devices
Windows 7 constantly reports low memory
Hi, I have HP 6150ew laptop with 4GB of RAM (+1024MB pagefile). I am working on Windows 7 64bit Ultimate version. Usually I have a lot of Chrome pages opened (like 20), MS Outlook, uTorrent + Excel/Word. The problem is that often I receive memory low message and from time to time Chrome crashes....
Performance & Maintenance
Newly built computer random freezing and freezing on starting windows
I recently built my first PC three days ago... Specs: i7 bloomfield 960 processor 4x4 vengeance ram crosair hx850 PSU evga x58 ftw3 mobo hd 6870 radeon graphics xfx When I first installed windows it started to work just fine but I soon noticed that it would randomly freeze every 15-30...
General Discussion
Multiple BSODs on company computer. Dumps/reports included.
I have a client (company) who I've built and connected multiple computers for--all with the same hardware. All but one out of 8 have been great. This last one is causing me hell. I've analyzed the dumps (but I'm a rookie to crash dump examinations), and I originally thought it was a graphics driver...
BSOD Help and Support
DIR 615 reports link at 300Mbps, windows reports 150Mbps
Hello there, Recently setup my home wifi network, i had been noticing that my link speed to any device through my Dlink DIR 615 router, was always 65Mbps (as reported by the device), i searched around that i should set the channel width to 'auto 20/40mhz' to gain speed; however now that i did...
Network & Sharing
Windows 7 reports wrong cpu speed?
I’ve been running my CPU (Q9400) overclocked at 3.2 Ghz since I put windows 7 in, I have just changed my RAM and can now get my CPU to 3.3Ghz, only a little more I know but Windows reports the CPU at 3.2 Ghz still, CPUz is reporting 3.3Ghz, same as bios. No big deal but does anyone know why it...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:23.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App