Dear Forum Users
I will apologise in advance for my lack of technical knowledge but I really need your help. It is a bizarre story, so here goes.
I left my laptop on while away for a couple of hours. I returned and was greeted with a black screen but the laptop was whirring away as if it was working as normal. I had no choice but to do a hard shut down. I started the laptop again and was directed to Start Up Repair. I ran this to no effect at all and I got stuck in the 'Start Up Repair Loop', which I managed to resolve using the great tutorial on this website. However, another problem has occurred.
When Windows loaded it brought me to my log in screen but my User Profile Name was missing. The password box was there and I managed to log on to my desktop. However, the taskbar loads but does not work, the desktop clock is missing and the icons on my desktop exist but do not load, nor do they have any titles. The Windows key does not pop up the start menu, so I had to do Ctrl Alt Delete to perform a shut down. I tried rebooting but the same thing happened. I tried booting in safe mode and this did not work either.
I was wondering if you could shine any light on this situation? The laptop is a Samsung with pre-loaded Windows 7 Home Premium. I apologise if this has been dealt with in another thread but I wasn't sure of what technical terms to search for.
P.S. Just tried doing a basic restore, which did not work and tried restoring it from a restore point, which also failed to solve the problem.