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Windows 7: Please help me, I Have Asus K43s, Windows 7 Home Basic 64 bit,

02 Oct 2012   #1
kaleigh

Windows 7 Home Premium 64bit
 
 
Please help me, I Have Asus K43s, Windows 7 Home Basic 64 bit,

MY WINDOWS EXPLORER KEEPS ON RESTARTING...
i=I RUN EVENT VIEWER.. AND I FOUND TWO ERRORS

Log Name: Application
Source: Application Error
Date: 10/3/2012 9:52:42 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x0000000000055d4f
Faulting process id: 0x10b8
Faulting application start time: 0x01cda1081675760e
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 04a01143-0cfd-11e2-bc26-742f6882c096
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-03T01:52:42.000000000Z" />
<EventRecordID>17733</EventRecordID>
<Channel>Application</Channel>
<Computer>katrionaleighco</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000005</Data>
<Data>0000000000055d4f</Data>
<Data>10b8</Data>
<Data>01cda1081675760e</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>04a01143-0cfd-11e2-bc26-742f6882c096</Data>
</EventData>
</Event>





AND

Log Name: Application
Source: Application Error
Date: 10/3/2012 9:52:39 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ASUSWSShellExt64.dll, version: 1.1.0.27, time stamp: 0x4c7f631d
Exception code: 0xc0000005
Fault offset: 0x00000000000051da
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-03T01:52:39.000000000Z" />
<EventRecordID>17732</EventRecordID>
<Channel>Application</Channel>
<Computer>katrionaleighco</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>ASUSWSShellExt64.dll</Data>
<Data>1.1.0.27</Data>
<Data>4c7f631d</Data>
<Data>c0000005</Data>
<Data>00000000000051da</Data>
</EventData>
</Event>


hOW TO SOLVE THIS? HELP



My System SpecsSystem Spec
.
03 Oct 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello kaleigh. Couple of things you can try.

If the problem has just recently begun you could try rolling back your machine to a date/time prior to the problem first starting with System Restore.

System Restore

Run a system file checker scan from an elevated command prompt (option two, this tutorial.) The scan will look for damaged or corrupt system files that could be affecting Windows Explorer. If any problems are found, run the scan 3 times rebooting after each scan.

SFC /SCANNOW Command - System File Checker

Microsoft has an article that may help and there are some additional suggestions in another help article. Don't forget to perform your routine maintenance chores like: run a full scan with your anti-virus suite and even run a few more free on-demand scans like Malwarebytes, ESET Online Scanner, etc; run disk cleanup; run check disk; defrag;

Windows Explorer may crash in Windows 7 or in Windows Server 2008 R2

Windows Explorer Randomly Freezes or Restarts
My System SpecsSystem Spec
03 Oct 2012   #3
kaleigh

Windows 7 Home Premium 64bit
 
 

Hey marsmimar! Thanks for replying, i already used the system restore and its still restarting, and also the sfc / scannow, but i a lready did that thing once, do i need to repeat sfc / scannow thrice? and are you familiar with event viewer? thabk you..
My System SpecsSystem Spec
.

03 Oct 2012   #4
marsmimar

Microsoft Community Contributor Award Recipient

 
 

When you previously ran sfc /scannow, did it say it fixed some files or did it say there were no integrity violations? If it fixed some files I'd definitely run it 3 times. Has to do with dependencies. First run may fix files "A", "D" and "E". But "B", "C", "F" and "G" have not been fixed. "B" and "C" needed to wait until "A" was fixed (and computer rebooted.) "F" and "G" needed for "D" and "E" to be fixed (and computer rebooted.)

I'm not knowledgeable enough to decipher the event viewer logs. Sorry.

What information appears in event logs (Event Viewer)?

One other thing you can try is to close Windows Explorer and then re-open a new copy. Sometimes this "refresh" solves Explorer issues.

1. Open Task Manager > click the "Processes" tab.

2. Look for and then click to highlight "explorer.exe" in the list of "Image Names". (NOTE: Do not confuse "explorer.exe" with "iexplore.exe")

3. Click "End Process" at the bottom right.

4. Click "End Process" again in the confirmation window. (The Windows taskbar, Start menu and any open Windows Explorer windows will disappear. This is normal.)

5. Click "File" in the top menu of the Windows Task Manager, and select "New Task (Run...)."

6. Type "explorer" (without the quotes) in the "Run" window, and press "Enter" to restart Explorer. The Windows taskbar and Start menu will reappear in a few seconds.
My System SpecsSystem Spec
03 Oct 2012   #5
kaleigh

Windows 7 Home Premium 64bit
 
 

cmd.exe - says windows resource protection found corrupted files but was unable to fix some of them,.. ill do the following steps, thanks for having time replying to my message,
My System SpecsSystem Spec
03 Oct 2012   #6
kaleigh

Windows 7 Home Premium 64bit
 
 

I did the task manager thing, and still, windows explorer is still restarting, what to do?
My System SpecsSystem Spec
03 Oct 2012   #7
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Not a problem, Kaleigh. It's still fairly early in the Central and Western parts of the U.S. and people are just now waking up. And for a lot of folks in the U.K and Europe it's still mid-afternoon so they've got school and work going on. I'm sure more people will be responding and offering additional suggestions.
My System SpecsSystem Spec
03 Oct 2012   #8
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by kaleigh View Post
I did the task manager thing, and still, windows explorer is still restarting, what to do?
Have you run the additional SFC scans, too?
My System SpecsSystem Spec
03 Oct 2012   #9
kaleigh

Windows 7 Home Premium 64bit
 
 

But you are the only one who replied to this post..im having this problem for almost three weeks,.
My System SpecsSystem Spec
03 Oct 2012   #10
kaleigh

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Quote   Quote: Originally Posted by kaleigh View Post
I did the task manager thing, and still, windows explorer is still restarting, what to do?
Have you run the additional SFC scans, too?

by doing the sfc /scannow three times then reboot? is that?
My System SpecsSystem Spec
Reply

 Please help me, I Have Asus K43s, Windows 7 Home Basic 64 bit,




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