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Windows 7: Win7 freezes when deleting a file


03 Oct 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Win7 freezes when deleting a file

Hi everyone, I have an ASUS laptop that I bought brand new about a year ago. I haven't had any trouble with it until a couple of weeks ago. While I was on vacation last month I brought this laptop along and just occasionally checked my email with it. I noticed about a week and a half ago that it would start freezing any time a file is deleted.

It freezes up for about 30 seconds. The cursor can be moved around on the screen, but nothing can be clicked on. If I do click on stuff while it is frozen, it will suddenly try to catch up with all of the clicking that I made once unfrozen (if that makes any sense).

This only happens when deleting files. At the suggestion of one person I tried an alternate file manager, Xplorer2, but had the same results. Aside from Xplorer2, I have not made any system changes.

However, Windows downloaded and installed about 30 updates during the two weeks I was on vacation. Most of them applied to Office 2007. I am currently working on uninstalling a few at a time and then restarting my system to see if that fixes the problem. I've done about 15-20 updates with no luck so far.

Anyone have any suggestions? Thanks!


My System SpecsSystem Spec
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03 Oct 2012   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hiyya and welcome candora - try a chkdsk for starters

Disk Check
My System SpecsSystem Spec
03 Oct 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi ICit2lol, I tried the scandisk and everything came out ok.
My System SpecsSystem Spec
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03 Oct 2012   #4

Windows 7 Ultimate x64
 
 

I would check if your disk is fragmented.

Go to My computer, Right click Windows install drive ( c: ) go to properties, go to tools tab, click defragment now.

This will bring up a new dialog box. where you can select the drive to defragment or analyze
My System SpecsSystem Spec
03 Oct 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

My disk was 1.2% fragmented, so I don't think that was the problem. I went ahead and ran the defrag anyway. I've also uninstalled all of the Windows updates (from September since that's when I started having trouble) and I'm still having problems. So, I really am not too sure what else to do now.
My System SpecsSystem Spec
03 Oct 2012   #6

Windows 7 Ultimate x64
 
 

Your hard disk could be failing. Does your Computer have any S.M.A.R.T features?
My System SpecsSystem Spec
04 Oct 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hard disk failure would suck with the computer only being a year old! SMART features? I don't know, it doesn't strike me as the most intelligent laptop, but that probably doesn't answer your question. I'm not sure what SMART features are.
My System SpecsSystem Spec
04 Oct 2012   #8

Windows 7 Ultimate x64
 
 

Crystal Disk Info Is a great tool to see if your drive is failing, download and install then just run the program it should tell you right away the status. post a picture of the output afterwards.

Crystal Disk Info
My System SpecsSystem Spec
04 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

https://en.wikipedia.org/wiki/S.M.A.R.T.

You can also try running the system file checker to see if any system files require repair.

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output once it finishes.

Regards,
Golden
My System SpecsSystem Spec
04 Oct 2012   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

parman: I took your suggestion and downloaded the program. Thank you for the link. Here is the output the program provided:
----------------------------------------------------------------------------
CrystalDiskInfo 5.0.5 (C) 2008-2012 hiyohiyo
Crystal Dew World : Crystal Dew World
----------------------------------------------------------------------------

OS : Windows 7 Home Premium Edition SP1 [6.1 Build 7601] (x64)
Date : 2012/10/04 19:11:03

-- Controller Map ----------------------------------------------------------
+ Intel(R) PCHM SATA AHCI Controller 4 Port [ATA]
- ST9320325AS
- HL-DT-ST DVDRAM GT32N

-- Disk List ---------------------------------------------------------------
(1) ST9320325AS : 320.0 GB [0/0/0, pd1] - st

----------------------------------------------------------------------------
(1) ST9320325AS
----------------------------------------------------------------------------
Model : ST9320325AS
Firmware : 0003SDM1
Serial Number : 6VD7EAGC
Disk Size : 320.0 GB (8.4/137.4/320.0)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 625142448
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/300
Power On Hours : 5747 hours
Power On Count : 644 count
Temparature : 42 C (107 F)
Health Status : Good
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 8080h [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 117 _99 __6 000009FAE96E Read Error Rate
03 _99 _99 __0 000000000000 Spin-Up Time
04 100 100 _20 00000000028B Start/Stop Count
05 100 100 _36 000000000000 Reallocated Sectors Count
07 _79 _60 _30 000005767A03 Seek Error Rate
09 _94 _94 __0 000000001673 Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C 100 100 _20 000000000284 Power Cycle Count
B8 100 100 _99 000000000000 End-to-End Error
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
BC 100 _98 __0 00000000000B Command Timeout
BD 100 100 __0 000000000000 High Fly Writes
BE _58 _51 _45 00002A1E002A Airflow Temperature
BF 100 100 __0 000000000102 G-Sense Error Rate
C0 100 100 __0 000000000000 Power-off Retract Count
C1 _23 _23 __0 00000002600A Load/Unload Cycle Count
C2 _42 _49 __0 00080000002A Temperature
C3 _58 _56 __0 000009FAE96E Hardware ECC recovered
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
FE 100 100 __0 000000000000 Free Fall Protection

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 2020 3656 4437 4541 4743
020: 0000 4000 0004 3030 3033 5344 4D31 5354 3933 3230
030: 3332 3541 5320 2020 2020 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 0506 0000 0048 0040
080: 01F0 0029 346B 7D09 6123 3469 BC09 6123 407F 002F
090: 002F 8080 FFFE 0000 FE00 0000 0000 0000 0000 0000
100: EAB0 2542 0000 0000 0000 0000 0000 0000 5000 C500
110: 2BBE 9D6A 0000 0000 0000 0000 0000 0000 0000 401E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 EAB0
130: 2542 EAB0 2542 2020 0002 0140 0100 5000 3C06 3C0A
140: 0000 003C 0000 0008 0000 0000 001F 0280 0000 0000
150: 0008 0000 0000 0000 0000 0000 0000 0000 3C00 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 103B 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 1010 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 D3A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 0F 00 75 63 6E E9 FA 09 00 00 00 03 03
010: 00 63 63 00 00 00 00 00 00 00 04 32 00 64 64 8B
020: 02 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00
030: 00 00 07 0F 00 4F 3C 03 7A 76 05 00 00 00 09 32
040: 00 5E 5E 73 16 00 00 00 00 00 0A 13 00 64 64 00
050: 00 00 00 00 00 00 0C 32 00 64 64 84 02 00 00 00
060: 00 00 B8 32 00 64 64 00 00 00 00 00 00 00 BB 32
070: 00 64 64 00 00 00 00 00 00 00 BC 32 00 64 62 0B
080: 00 00 00 00 00 00 BD 3A 00 64 64 00 00 00 00 00
090: 00 00 BE 22 00 3A 33 2A 00 1E 2A 00 00 00 BF 32
0A0: 00 64 64 02 01 00 00 00 00 00 C0 32 00 64 64 00
0B0: 00 00 00 00 00 00 C1 32 00 17 17 0A 60 02 00 00
0C0: 00 00 C2 22 00 2A 31 2A 00 00 00 08 00 00 C3 1A
0D0: 00 3A 38 6E E9 FA 09 00 00 00 C5 12 00 64 64 00
0E0: 00 00 00 00 00 00 C6 10 00 64 64 00 00 00 00 00
0F0: 00 00 C7 3E 00 C8 C8 00 00 00 00 00 00 00 FE 32
100: 00 64 64 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 73
170: 03 00 01 00 01 63 02 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 06 01 01 01 01 01 01 01
190: 01 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 02 01 00 00 58 B0 65 5C D3 12 00 00
1B0: 00 00 00 00 01 00 A7 18 50 39 15 6E 3D E8 00 00
1C0: BB 3F AA 87 CE AA 0A 00 00 00 00 00 76 2B 0D 00
1D0: 00 00 00 00 00 00 00 00 05 0A 00 00 60 00 02 00
1E0: 00 00 00 00 62 11 00 00 00 00 00 00 00 00 00 22
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 59

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
020: 00 00 00 00 00 00 05 24 00 00 00 00 00 00 00 00
030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
060: 00 00 B8 63 00 00 00 00 00 00 00 00 00 00 BB 00
070: 00 00 00 00 00 00 00 00 00 00 BC 00 00 00 00 00
080: 00 00 00 00 00 00 BD 00 00 00 00 00 00 00 00 00
090: 00 00 BE 2D 00 00 00 00 00 00 00 00 00 00 BF 00
0A0: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
0B0: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
0C0: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C3 00
0D0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0E0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0F0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 FE 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 AC
My System SpecsSystem Spec
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 Win7 freezes when deleting a file




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