Windows 7: Need help resetting a laptop I purchased used

cruzer131 · 04 Oct 2012

I bought a laptop from the pawn shop a few days ago, and I have not been able to reset it to factory. The reason being that I need a password to get that option. I restart the computer and enter F8 until I get to the Advanced Boot Options screen where I can select repair computer. When I select repair computer it takes me through the System Recovery Options to a window that asks me for a password. What can I do? Any info would be helpful thanks

Golden · 04 Oct 2012

You can't do much I'm afraid.

Is there a COA sticker underneath and laptop or inside the battery compartment? If so, are all the letters of the product key still legible? What version of Windows does the sticker refer too (e.g Hm Prem, Ult)?

Do NOT post the product key here!

Regards,
Golden

cruzer131 · 04 Oct 2012

This Product key How many letters- numbers are we talking about

Golden · 04 Oct 2012

25 letters and characters

cruzer131 · 04 Oct 2012

That number would be on the blue sticker I think right if it is Im S O L because that sticker was ripped off

Golden · 04 Oct 2012

Does the laptop boot at all?

cruzer131 · 04 Oct 2012

Yes it has all normal functions I can use the computer it starts up fine but like I said I can't get to the option of restoring the computer without the password. Might you know of anything else I could try?

Golden · 04 Oct 2012

Ahhh, OK. There is a glimmer of hope........

Try OPTION2 here:
Product Key Number for Windows 7 - Find and See

If we can find the key, then you can do a clean install which is better than a factory reset.

cruzer131 · 04 Oct 2012

Dumb question here where do I find the product key for Windows 7? Sorry for being so computer illiterate.

Golden · 04 Oct 2012

Read the tutorial. You can use either option 2,3,4,5 or 6.

Windows 7: Need help resetting a laptop I purchased used

Need help resetting a laptop I purchased used problems?