Counterfeit Windows 7 Starter on an ASUS eeePC 1015PX

Sir George said:

clewis01234 said:

Hello everyone,

I'm sorry but I'm new here. I didn't know that I could not just barge to someone elses' thread. =( As what I have stated before, I also encountered the same concern with the other member here. But I'm not sure if we have the same issue about employees selling OS.
I bought my ASUS eeePC 1015PX last Nov of 2011 and after I did a boot scan with avast last month. It showed infected files so I deleted those files and after few days, my netbook is prompting me that my windows 7 starter OS is counterfeit. How could this be possible if I bought this in a well-known computer shop here in the Kingdom of Saudi Arabia.

So, please I'm begging you to also help me with my problem. Here is the diagnostic report:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {72B40C5F-9DA8-4DC2-97E5-0099F80C9C5C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120401-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x800b0003]
File Mismatch: C:\windows\system32\sppwinob.dll[Hr = 0x800b0003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{72B40C5F-9DA8-4DC2-97E5-0099F80C9C5C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-1567319989-513463058-2488777010</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1015PX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110218000000.000000+000</Date></BIOS><HWID>04B80600018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MAAAAAAAAQABAAIAAAACAAAAAwABAAEAJJQ64Mhjmokq3xySLOK0ONIR1Hl4WVwz
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   A_M_I_  OEMAPIC 
  FACP   A_M_I_  OEMFACP 
  HPET   A_M_I_  OEMHPET 
  MCFG   A_M_I_  OEMMCFG 
  ECDT   A_M_I_  OEMECDT 
  OEMB   A_M_I_  AMI_OEM 
  GSCI   A_M_I_  GMCHSCI 
  SSDT   PmRef  CpuPm4
  SLIC   _ASUS_  Notebook

Hope to hear from you very soon. I am about to lose patience on this notebook whenever it pops up a counterfeit message. And when it popped up, all systems and tools got jammed.

Thanks and will be looking forward for your great help,
-clewis

I suggest contacting Microsoft for assistance;

Saudi Arabia
Microsoft Saudi Arabia Home Page
Microsoft Saudi Arabia
16th Floor, North Tower
Abraj Atta'awuneya, King Fahd Road, Olaya
PO Box 17100, Riyadh 11484
SAUDI ARABIA
Phone: 966 1 2188000

Fax: 966 1 2188001

Sir George,

Thanks for the info. but if you ever been to Saudi Arabia you will be annoyed on how they treat their customers. They don't have time for the customers and they spent most of their time taking teas and doing prayers.
Once you arrived in the Immigration, you will see that they fail in customer service side, so if you can solve your problem by yourself, it is much better than wasting your 24 hours waiting on the line and not getting any single info at all.

So, I'm really trying my hardest here to solve this problem. =(

~Deleted by user