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Windows 7: Counterfeit Windows 7 Starter on an ASUS eeePC 1015PX


06 Oct 2012   #1

windows 7 starter
 
 
Counterfeit Windows 7 Starter on an ASUS eeePC 1015PX

Hello everyone,

I'm sorry but I'm new here. I didn't know that I could not just barge to someone elses' thread. =( As what I have stated before, I also encountered the same concern with the other member here. But I'm not sure if we have the same issue about employees selling OS.
I bought my ASUS eeePC 1015PX last Nov of 2011 and after I did a boot scan with avast last month. It showed infected files so I deleted those files and after few days, my netbook is prompting me that my windows 7 starter OS is counterfeit. How could this be possible if I bought this in a well-known computer shop here in the Kingdom of Saudi Arabia.

So, please I'm begging you to also help me with my problem. Here is the diagnostic report:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {72B40C5F-9DA8-4DC2-97E5-0099F80C9C5C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120401-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x800b0003]
File Mismatch: C:\windows\system32\sppwinob.dll[Hr = 0x800b0003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{72B40C5F-9DA8-4DC2-97E5-0099F80C9C5C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-1567319989-513463058-2488777010</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1015PX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110218000000.000000+000</Date></BIOS><HWID>04B80600018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAAAAQABAAIAAAACAAAAAwABAAEAJJQ64Mhjmokq3xySLOK0ONIR1Hl4WVwz
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   A_M_I_  OEMAPIC 
  FACP   A_M_I_  OEMFACP 
  HPET   A_M_I_  OEMHPET 
  MCFG   A_M_I_  OEMMCFG 
  ECDT   A_M_I_  OEMECDT 
  OEMB   A_M_I_  AMI_OEM 
  GSCI   A_M_I_  GMCHSCI 
  SSDT   PmRef  CpuPm4
  SLIC   _ASUS_  Notebook
Hope to hear from you very soon. I am about to lose patience on this notebook whenever it pops up a counterfeit message. And when it popped up, all systems and tools got jammed.

Thanks and will be looking forward for your great help,
-clewis


My System SpecsSystem Spec
.

06 Oct 2012   #2

7 x64
 
 

More then likely some of the files you deleted held the activation code. Only thing to do is reinstall the OS.
My System SpecsSystem Spec
06 Oct 2012   #3

Windows 7 Ultimate 64 bit
 
 

The first thing you can try is a system restore, to a point in time before you started to encounter the problem. Next you could try running scfscannow in cmd prompt.

SFC /SCANNOW Command - System File Checker

As a last resort you could do a factory reset of the notebook using Asus built in software.

Asus, problems restoring to factory settings
My System SpecsSystem Spec
.


06 Oct 2012   #4

Win 7 Pro 64-bit 7601
 
 

Hmm, I think some of the first Win 7 cracks worked like that. Well, the most obvious sign to look for would be the Starter licence sticker, which should be in the bottom side of the netbook. If you have that, then you just screwed up something and you should follow Bassfisher's advice, if there isn't...... it's counterfeit.
My System SpecsSystem Spec
06 Oct 2012   #5
Microsoft MVP

 

Does it have the COA sticker on the bottom of laptop or under the battery, required by law to sell any preinstalled Windows 7? If so activate now at Control Panel>System with the Product Key.

If not call MS Customer Service to report what has happened as they may provide a free license key if you cooperate with a piracy inquiry.
My System SpecsSystem Spec
06 Oct 2012   #6

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by clewis01234 View Post
Hello everyone,

I'm sorry but I'm new here. I didn't know that I could not just barge to someone elses' thread. =( As what I have stated before, I also encountered the same concern with the other member here. But I'm not sure if we have the same issue about employees selling OS.
I bought my ASUS eeePC 1015PX last Nov of 2011 and after I did a boot scan with avast last month. It showed infected files so I deleted those files and after few days, my netbook is prompting me that my windows 7 starter OS is counterfeit. How could this be possible if I bought this in a well-known computer shop here in the Kingdom of Saudi Arabia.

So, please I'm begging you to also help me with my problem. Here is the diagnostic report:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {72B40C5F-9DA8-4DC2-97E5-0099F80C9C5C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120401-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x800b0003]
File Mismatch: C:\windows\system32\sppwinob.dll[Hr = 0x800b0003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{72B40C5F-9DA8-4DC2-97E5-0099F80C9C5C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-1567319989-513463058-2488777010</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1015PX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110218000000.000000+000</Date></BIOS><HWID>04B80600018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MAAAAAAAAQABAAIAAAACAAAAAwABAAEAJJQ64Mhjmokq3xySLOK0ONIR1Hl4WVwz
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   A_M_I_  OEMAPIC 
  FACP   A_M_I_  OEMFACP 
  HPET   A_M_I_  OEMHPET 
  MCFG   A_M_I_  OEMMCFG 
  ECDT   A_M_I_  OEMECDT 
  OEMB   A_M_I_  AMI_OEM 
  GSCI   A_M_I_  GMCHSCI 
  SSDT   PmRef  CpuPm4
  SLIC   _ASUS_  Notebook
Hope to hear from you very soon. I am about to lose patience on this notebook whenever it pops up a counterfeit message. And when it popped up, all systems and tools got jammed.

Thanks and will be looking forward for your great help,
-clewis
I suggest contacting Microsoft for assistance;

Saudi Arabia
Microsoft Saudi Arabia Home Page
Microsoft Saudi Arabia
16th Floor, North Tower
Abraj Atta'awuneya, King Fahd Road, Olaya
PO Box 17100, Riyadh 11484
SAUDI ARABIA

Phone: 966 1 2188000

Fax: 966 1 2188001
My System SpecsSystem Spec
16 Oct 2012   #7

windows 7 starter
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Does it have the COA sticker on the bottom of laptop or under the battery, required by law to sell any preinstalled Windows 7? If so activate now at Control Panel>System with the Product Key.

If not call MS Customer Service to report what has happened as they may provide a free license key if you cooperate with a piracy inquiry.
YEs, it has COA sticker under the battery. In the Control Panel>System, in the bottom saying Windows activation, it only shows there Status Not Available and Product ID: Not available.

I'm really sorry but I don't know how to activate it if ever I didn't activate it in the first place. Please help me. I'm kinda slow about computers. =(
My System SpecsSystem Spec
16 Oct 2012   #8

windows 7 starter
 
 

Quote   Quote: Originally Posted by edwar View Post
More then likely some of the files you deleted held the activation code. Only thing to do is reinstall the OS.
Thanks for your reply. Sorry but I don't know how to do it. How can I reinstall the OS if I don't have an installation CD when I purchased this netbook?
My System SpecsSystem Spec
16 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Try entering the product key on the COA sticker under your battery,

Product Key Number - Change

That is for changing it but it will show you how and where to enter it to see if it fixes it.
My System SpecsSystem Spec
16 Oct 2012   #10

windows 7 starter
 
 

Quote   Quote: Originally Posted by bassfisher6522 View Post
The first thing you can try is a system restore, to a point in time before you started to encounter the problem. Next you could try running scfscannow in cmd prompt.

SFC /SCANNOW Command - System File Checker

As a last resort you could do a factory reset of the notebook using Asus built in software.

Asus, problems restoring to factory settings
Hello. I've tried the sfc /scannow for the second time and it says, Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log. I followed what has been said on the other thread about sfc scannow but it didn't work out on Option 3.

I was also about to do the restore to factory settings but it is not one of the choices when I reboot the netbook. What am I going to do? Hope you are not tired of helping me out on this.
My System SpecsSystem Spec
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 Counterfeit Windows 7 Starter on an ASUS eeePC 1015PX




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