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Windows 7: Fixing a computer with hosed permissions & activation problems?

07 Oct 2012   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - this should fix the remaining error....


This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.




My System SpecsSystem Spec
.
07 Oct 2012   #12
Keirnoth

Windows 7 Professional 32-bit
 
 

Done. Install update was successful. Still got that error when I tried to "Copy".

I'm having a problem that's possibly related to these permissions. Google Chrome won't start. Simply nothing happens - when I launch the shortcut from the start menu or directly from the Google Chrome program directory it shows up in the Task Manager process list for a split second and closes.

Not sure what's causing it, but I guess I'll have to make another thread about that?

Anyway, let me know what else you need me to do.


Attached Files
File Type: txt MGADiag3.txt (7.6 KB, 3 views)
My System SpecsSystem Spec
08 Oct 2012   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - the driver install didn't fix the remaining problem

Never mind, we have a few other tricks


try this.
Open Windows Explorer and navigate to the C:\Windows\System32 folder. find the Catroot2 folder there, and right-click on it - select Properties.

In the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)

Click Apply.
Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all'

Once complete (may be almost instantaneous),

reboot, and run another MGADiag report.
My System SpecsSystem Spec
.

08 Oct 2012   #14
Keirnoth

Windows 7 Professional 32-bit
 
 

Done, here's the fourth report. I still get that error when hitting the "Copy" button.

I noticed the Catroot2 directory would revert back to being a kinda grey-blue box when I brought up the Properties menu again after clicking Apply/OK. In other words, the "Read-only" flag refuses to stick (I see a couple folders in there that look like registry key IDs and those are the two folders that refuse to go out of read-only state.

Also, I checked inside the Catroot2 folder and opened up the dberr text file, I noticed the following:
CatalogDB: 7:46:54 AM 10/8/2012: catdbsvc.cpp at line #7075 encountered error 0x00000005
CatalogDB: 7:46:54 AM 10/8/2012: catdbsvc.cpp at line #3454 encountered error 0x00000005
CatalogDB: 7:46:54 AM 10/8/2012: catdbsvc.cpp at line #2702 encountered error 0x00000005
CatalogDB: 7:46:54 AM 10/8/2012: catdbcli.cpp at line #610 encountered error 0x00000005
CatalogDB: 7:46:54 AM 10/8/2012: catadnew.cpp at line #1915 encountered error 0x00000005
CatalogDB: 7:46:54 AM 10/8/2012: catadnew.cpp at line #907 encountered error 0x00000005
CatalogDB: 7:48:52 AM 10/8/2012: catdbsvc.cpp at line #1711 encountered error 0x00000005
CatalogDB: 7:48:52 AM 10/8/2012: catdbsvc.cpp at line #1859 encountered error 0x00000005
CatalogDB: 7:48:52 AM 10/8/2012: catdbsvc.cpp at line #994 encountered error 0x00000005
CatalogDB: 7:48:52 AM 10/8/2012: catdbsvc.cpp at line #6724 encountered error 0x00000005
CatalogDB: 7:48:52 AM 10/8/2012: catdbsvc.cpp at line #6918 encountered error 0x00000005

Being repeated quite often.

This happens if I run any program installs or updates. Should I be concerned? I checked against my personal machine and the personal machine comes out clean.

Additionally, on occasion a couple startup programs fail - HP Wireless Assistant and Facebook Messenger - the former Windows says "has stopped working" while the latter says something about a user-initiated halt, even though I didn't do anything. Not sure if it's related to this mess we have right now. They're random and don't happen every startup. :|

I'll try to figure out Google Chrome - let me know what else you need me to do.


Attached Files
File Type: txt MGADiag4.txt (7.6 KB, 1 views)
My System SpecsSystem Spec
08 Oct 2012   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The error when you hit the Copy button is not unusual - I haven't even attempted to find out what causes it yet, beyond establishing that it's simply a failure to copy the backup data to the hard drive (and since no-one I know of actually uses the backup data, it's irrelevant<g>) I suspect that at least sometimes it's caused by a 'double-hit' on the button causing a clash in the save procedures.

...back to your problem...
No change in the report.
Let's have a look at the SFC report details - but since it's a while ago, it would be best to repeat it, and then post the results....


SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your response.

Also, Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
08 Oct 2012   #16
Keirnoth

Windows 7 Professional 32-bit
 
 

Scan's done:

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Here's the CBS log. I didn't want to transfer the CBS log across the network so I uploaded it to Dropbox. Let me know if you have problems retrieving it.

https://dl.dropbox.com/u/18373432/CBS1.zip

MGA log also attached.

But yeah, things still aren't working "right". Windows Updates are failing, PC Spyware Tools Doctor's service isn't running, etc. Lots of little things here and there that gives me the impression it's a permissions issue. As I said before, I don't want to resort to a repair install, but I will if our efforts does not fix this, but I also want to go through this troubleshooting process because I want to know exactly WHAT is broken. A repair install will probably fix these issues but I don't think I would've learned much compared to going through this stuff step by step.

I really appreciate your help - I've seen you post in a lot of other threads here and at Microsoft Answers and you're incredibly helpful and knowledgeable, and most importantly, patient.


Attached Files
File Type: txt MGADiag5.txt (7.6 KB, 1 views)
My System SpecsSystem Spec
08 Oct 2012   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You obviously haven't seen some of my snottier posts, then!

As far as I can see, there are no significant errors in your CBS.log.
Let's double-chceck it with a CheckSUR scan...


Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and attach it to your reply.
The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
08 Oct 2012   #18
Keirnoth

Windows 7 Professional 32-bit
 
 

Okay, I'm running CheckSUR, but it seems to be taking a LONG time. The disk is being thrashed though, so I guess it's working. I'll get back to you when it's finished.
My System SpecsSystem Spec
08 Oct 2012   #19
Keirnoth

Windows 7 Professional 32-bit
 
 

Alright, it's done.


Attached Files
File Type: log CheckSUR.log (7.4 KB, 5 views)
File Type: log CheckSUR.persist.log (7.4 KB, 3 views)
My System SpecsSystem Spec
08 Oct 2012   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have 18 problem files there - all of them to do with Internet Explorer. The fact that they are all Manifest files probably means that there will be a huge number of files to repair once we get these sorted - but I'll have a go anyway (tomorrow - it's too late tonight!)

In the meantime, please run the following commands, and post the results.

SC QC EVENTLOG
SC QUERYEX EVENTLOG

ICACLS C:\Windows\System32\Logfiles\WMI
ICACLS C:\Windows\System32\Logfiles\WMI\RtBackup
My System SpecsSystem Spec
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 Fixing a computer with hosed permissions & activation problems?




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