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Strange wireless problem windows 7
So my toddler pulled my 1,600 dollar dell xps 17 off of a chest I had set it on, dropping it about 14 inches, and now I'm at my wits end in trying to figure out why I can't get any internet access. Please don't recommend obvious stuff like disabling/enabling, I'm a more advanced user than that. In my device manager under "network adapters" it's saying that "this device is working properly" for my intel(r) centrino(r) wireless-n 1030, bluetooth device, and realtek pcie gbe family controller. I even took apart my laptop and removed the wireless card, inspected it, started the machine up without it, then replaced it back in and restarted. The computer recognizes it and still claims that it is working properly. Everything else about my computer seems completely fine, and in short, the fall caused this problem for everything connected with getting on the internet i.e. Lan, bluetooth, wireless. Under realtek pcie gbe family controller and my wireless-n 1030 they both say "device 0, function 0". I don't know what that means, but maybe it's a clue. My suspicions are that maybe there's a loose power connection that's supplying all of those components. Is it possible that the computer could recognize these components as working properly even if they aren't receiving power? Someone save my butt, I need this for school and don't have the money to take it to someone.
edit* trouble shooting gave me this:
"The Windows wireless service is not running on this computer"
"A network cable is not properly plugged in or may be broken"
Also, typing in ipconfig in cmd just gives me "media disconnected" on all fronts.
Also, when opening my "Intel My WiFi Utility" I get "Network Adapter Not Found" and "No supported Intel wireless network adapter was found"
I don't get how under devices it says everything is all good, then other places on my computer are telling me there isn't even a network adapter on my computer. Very strange.
Last edited by SpaCeCrafted; 09 Oct 2012 at 03:35. Reason: additional info