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Windows 7: Corrupted Snipping Tool in Win7 Home Premium 64bit

10 Oct 2012   #1
JannM

Windows 7 Home Premium 64bit
 
 
Corrupted Snipping Tool in Win7 Home Premium 64bit

hi everyone,
a few days ago i started having problems with the snipping tool. every time i click on it to capture something it freezes up the whole computer, and the only way i can fix it is to hit the shut off button until the computer shuts down. trying to do it from the start menu freezes up too, and so does the task manager. i can click on the buttons in the pop-up task manager, but nothing happens.

i'm not very computer savvy so have no idea how to fix this. i use this tool many times a day and am lost without it. can someone explain to me [in simple, plain detailed English please, remember, i'm very tech challenged when it comes to computers ] how to fix this? the more details the better. since it seems to be part of the system i don't want to try anything before asking about it for fear of really messing my computer up. sigh

thanks so much,
JannM


My System SpecsSystem Spec
.

10 Oct 2012   #2
x BlueRobot

 

Please install Microsoft Security Essentials (link in my signature) and remove any other anti-virus programs which you may have installed, and perform a full scan with the anti-virus program I just mentioned, it is free and produced by Microsoft.

Please post back your results.

Hope this helps,

Harry
My System SpecsSystem Spec
10 Oct 2012   #3
gregrocker

 

If the problem persists after installing and running a full scan with the recommended A/V above, try running
SFC -SCANNOW Command to check the integrity of all of your System files.
Here are other general Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
.


10 Oct 2012   #4
JannM

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Please install Microsoft Security Essentials (link in my signature) and remove any other anti-virus programs which you may have installed, and perform a full scan with the anti-virus program I just mentioned, it is free and produced by Microsoft.

Please post back your results.

Hope this helps,

Harry
thanks, harry. i do have MSE installed already. i had a computer tech remove Norton [which the husband insisted on having against my every objection] and install MSE at the same time, but i noticed today that not all of Norton was removed. so on top of everything else, i'll have to do that ASAP also. after i do that, i'll run the full scan [the last one took over 8 hours LOL] and see what happens. thanks for the suggestion!!!!!

JannM
My System SpecsSystem Spec
10 Oct 2012   #5
JannM

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
If the problem persists after installing and running a full scan with the recommended A/V above, try running
SFC -SCANNOW Command to check the integrity of all of your System files.
Here are other general Troubleshooting Steps for Windows 7
thanks, greg. i will definitely do that if nothing else works. appreciate your help!!!

JannM
My System SpecsSystem Spec
10 Oct 2012   #6
PSCO2007

Windows 7 Professional X64
 
 

Quote   Quote: Originally Posted by JannM View Post
hi everyone,
a few days ago i started having problems with the snipping tool. every time i click on it to capture something it freezes up the whole computer, and the only way i can fix it is to hit the shut off button until the computer shuts down. trying to do it from the start menu freezes up too, and so does the task manager. i can click on the buttons in the pop-up task manager, but nothing happens.

i'm not very computer savvy so have no idea how to fix this. i use this tool many times a day and am lost without it. can someone explain to me [in simple, plain detailed English please, remember, i'm very tech challenged when it comes to computers ] how to fix this? the more details the better. since it seems to be part of the system i don't want to try anything before asking about it for fear of really messing my computer up. sigh

thanks so much,
JannM
I've been using Fscapture for years - simple, free and works great.
AnswersThatWork's Graphics downloads


Attached Images
 
My System SpecsSystem Spec
10 Oct 2012   #8
AddRAM

Windows 7 Professional x64 Service Pack 1
 
 

Norton is garbage. IMO
My System SpecsSystem Spec
11 Oct 2012   #9
JannM

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
If the problem persists after installing and running a full scan with the recommended A/V above, try running
SFC -SCANNOW Command to check the integrity of all of your System files.
Here are other general Troubleshooting Steps for Windows 7
ran the sfc scannow and it said it repaired some problems but i can't access the logs. the pop-up says, simply enough, access denied. i can tell you that it didn't fix the problem.

thanks so much for all of your help, it's greatly appreciated. i made careful notes of how i did what so i can revisit it if necessary.

have a great weekend,
JannM
My System SpecsSystem Spec
11 Oct 2012   #10
JannM

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Norton is garbage. IMO
well it's certainly a hog. my computer is running much faster since it's been removed. LOL
My System SpecsSystem Spec
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 Corrupted Snipping Tool in Win7 Home Premium 64bit




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