a few days ago i started having problems with the snipping tool. every time i click on it to capture something it freezes up the whole computer, and the only way i can fix it is to hit the shut off button until the computer shuts down. trying to do it from the start menu freezes up too, and so does the task manager. i can click on the buttons in the pop-up task manager, but nothing happens.
i'm not very computer savvy so have no idea how to fix this. i use this tool many times a day and am lost without it. can someone explain to me [in simple, plain detailed English please, remember, i'm very tech challenged when it comes to computers
] how to fix this? the more details the better. since it seems to be part of the system i don't want to try anything before asking about it for fear of really messing my computer up. sigh
thanks so much,