Win7 freezes when deleting a file

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  1. Posts : 19
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Win7 freezes when deleting a file


    Hi everyone, I have an ASUS laptop that I bought brand new about a year ago. I haven't had any trouble with it until a couple of weeks ago. While I was on vacation last month I brought this laptop along and just occasionally checked my email with it. I noticed about a week and a half ago that it would start freezing any time a file is deleted.

    It freezes up for about 30 seconds. The cursor can be moved around on the screen, but nothing can be clicked on. If I do click on stuff while it is frozen, it will suddenly try to catch up with all of the clicking that I made once unfrozen (if that makes any sense).

    This only happens when deleting files. At the suggestion of one person I tried an alternate file manager, Xplorer2, but had the same results. Aside from Xplorer2, I have not made any system changes.

    However, Windows downloaded and installed about 30 updates during the two weeks I was on vacation. Most of them applied to Office 2007. I am currently working on uninstalling a few at a time and then restarting my system to see if that fixes the problem. I've done about 15-20 updates with no luck so far.

    Anyone have any suggestions? Thanks!
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hiyya and welcome candora - try a chkdsk for starters

    Disk Check
      My Computer


  3. Posts : 19
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Hi ICit2lol, I tried the scandisk and everything came out ok.
      My Computer


  4. Posts : 881
    Windows 7 Ultimate x64
       #4

    I would check if your disk is fragmented.

    Go to My computer, Right click Windows install drive ( c: ) go to properties, go to tools tab, click defragment now.

    This will bring up a new dialog box. where you can select the drive to defragment or analyze
      My Computer


  5. Posts : 19
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    My disk was 1.2% fragmented, so I don't think that was the problem. I went ahead and ran the defrag anyway. I've also uninstalled all of the Windows updates (from September since that's when I started having trouble) and I'm still having problems. So, I really am not too sure what else to do now.
      My Computer


  6. Posts : 881
    Windows 7 Ultimate x64
       #6

    Your hard disk could be failing. Does your Computer have any S.M.A.R.T features?
      My Computer


  7. Posts : 19
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Hard disk failure would suck with the computer only being a year old! SMART features? I don't know, it doesn't strike me as the most intelligent laptop, but that probably doesn't answer your question. I'm not sure what SMART features are.
      My Computer


  8. Posts : 881
    Windows 7 Ultimate x64
       #8

    Crystal Disk Info Is a great tool to see if your drive is failing, download and install then just run the program it should tell you right away the status. post a picture of the output afterwards.

    Crystal Disk Info
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    https://en.wikipedia.org/wiki/S.M.A.R.T.

    You can also try running the system file checker to see if any system files require repair.

    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type sfc /scannow and hit enter.

    Report the output once it finishes.

    Regards,
    Golden
      My Computer


  10. Posts : 19
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    parman: I took your suggestion and downloaded the program. Thank you for the link. Here is the output the program provided:
    ----------------------------------------------------------------------------
    CrystalDiskInfo 5.0.5 (C) 2008-2012 hiyohiyo
    Crystal Dew World : Crystal Dew World
    ----------------------------------------------------------------------------

    OS : Windows 7 Home Premium Edition SP1 [6.1 Build 7601] (x64)
    Date : 2012/10/04 19:11:03

    -- Controller Map ----------------------------------------------------------
    + Intel(R) PCHM SATA AHCI Controller 4 Port [ATA]
    - ST9320325AS
    - HL-DT-ST DVDRAM GT32N

    -- Disk List ---------------------------------------------------------------
    (1) ST9320325AS : 320.0 GB [0/0/0, pd1] - st

    ----------------------------------------------------------------------------
    (1) ST9320325AS
    ----------------------------------------------------------------------------
    Model : ST9320325AS
    Firmware : 0003SDM1
    Serial Number : 6VD7EAGC
    Disk Size : 320.0 GB (8.4/137.4/320.0)
    Buffer Size : 8192 KB
    Queue Depth : 32
    # of Sectors : 625142448
    Rotation Rate : 5400 RPM
    Interface : Serial ATA
    Major Version : ATA8-ACS
    Minor Version : ATA8-ACS version 4
    Transfer Mode : SATA/300
    Power On Hours : 5747 hours
    Power On Count : 644 count
    Temparature : 42 C (107 F)
    Health Status : Good
    Features : S.M.A.R.T., APM, 48bit LBA, NCQ
    APM Level : 8080h [ON]
    AAM Level : ----

    -- S.M.A.R.T. --------------------------------------------------------------
    ID Cur Wor Thr RawValues(6) Attribute Name
    01 117 _99 __6 000009FAE96E Read Error Rate
    03 _99 _99 __0 000000000000 Spin-Up Time
    04 100 100 _20 00000000028B Start/Stop Count
    05 100 100 _36 000000000000 Reallocated Sectors Count
    07 _79 _60 _30 000005767A03 Seek Error Rate
    09 _94 _94 __0 000000001673 Power-On Hours
    0A 100 100 _97 000000000000 Spin Retry Count
    0C 100 100 _20 000000000284 Power Cycle Count
    B8 100 100 _99 000000000000 End-to-End Error
    BB 100 100 __0 000000000000 Reported Uncorrectable Errors
    BC 100 _98 __0 00000000000B Command Timeout
    BD 100 100 __0 000000000000 High Fly Writes
    BE _58 _51 _45 00002A1E002A Airflow Temperature
    BF 100 100 __0 000000000102 G-Sense Error Rate
    C0 100 100 __0 000000000000 Power-off Retract Count
    C1 _23 _23 __0 00000002600A Load/Unload Cycle Count
    C2 _42 _49 __0 00080000002A Temperature
    C3 _58 _56 __0 000009FAE96E Hardware ECC recovered
    C5 100 100 __0 000000000000 Current Pending Sector Count
    C6 100 100 __0 000000000000 Uncorrectable Sector Count
    C7 200 200 __0 000000000000 UltraDMA CRC Error Count
    FE 100 100 __0 000000000000 Free Fall Protection

    -- IDENTIFY_DEVICE ---------------------------------------------------------
    0 1 2 3 4 5 6 7 8 9
    000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
    010: 2020 2020 2020 2020 2020 2020 3656 4437 4541 4743
    020: 0000 4000 0004 3030 3033 5344 4D31 5354 3933 3230
    030: 3332 3541 5320 2020 2020 2020 2020 2020 2020 2020
    040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
    050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
    060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
    070: 0000 0000 0000 0000 0000 001F 0506 0000 0048 0040
    080: 01F0 0029 346B 7D09 6123 3469 BC09 6123 407F 002F
    090: 002F 8080 FFFE 0000 FE00 0000 0000 0000 0000 0000
    100: EAB0 2542 0000 0000 0000 0000 0000 0000 5000 C500
    110: 2BBE 9D6A 0000 0000 0000 0000 0000 0000 0000 401E
    120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 EAB0
    130: 2542 EAB0 2542 2020 0002 0140 0100 5000 3C06 3C0A
    140: 0000 003C 0000 0008 0000 0000 001F 0280 0000 0000
    150: 0008 0000 0000 0000 0000 0000 0000 0000 3C00 8000
    160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    200: 0000 0000 0000 0000 0000 0000 103B 0000 0000 0000
    210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
    220: 0000 0000 1010 0000 0000 0000 0000 0000 0000 0000
    230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    250: 0000 0000 0000 0000 0000 D3A5

    -- SMART_READ_DATA ---------------------------------------------------------
    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
    000: 0A 00 01 0F 00 75 63 6E E9 FA 09 00 00 00 03 03
    010: 00 63 63 00 00 00 00 00 00 00 04 32 00 64 64 8B
    020: 02 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00
    030: 00 00 07 0F 00 4F 3C 03 7A 76 05 00 00 00 09 32
    040: 00 5E 5E 73 16 00 00 00 00 00 0A 13 00 64 64 00
    050: 00 00 00 00 00 00 0C 32 00 64 64 84 02 00 00 00
    060: 00 00 B8 32 00 64 64 00 00 00 00 00 00 00 BB 32
    070: 00 64 64 00 00 00 00 00 00 00 BC 32 00 64 62 0B
    080: 00 00 00 00 00 00 BD 3A 00 64 64 00 00 00 00 00
    090: 00 00 BE 22 00 3A 33 2A 00 1E 2A 00 00 00 BF 32
    0A0: 00 64 64 02 01 00 00 00 00 00 C0 32 00 64 64 00
    0B0: 00 00 00 00 00 00 C1 32 00 17 17 0A 60 02 00 00
    0C0: 00 00 C2 22 00 2A 31 2A 00 00 00 08 00 00 C3 1A
    0D0: 00 3A 38 6E E9 FA 09 00 00 00 C5 12 00 64 64 00
    0E0: 00 00 00 00 00 00 C6 10 00 64 64 00 00 00 00 00
    0F0: 00 00 C7 3E 00 C8 C8 00 00 00 00 00 00 00 FE 32
    100: 00 64 64 00 00 00 00 00 00 00 00 00 00 00 00 00
    110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 73
    170: 03 00 01 00 01 63 02 00 00 00 00 00 00 00 00 00
    180: 00 00 00 00 00 00 00 00 06 01 01 01 01 01 01 01
    190: 01 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
    1A0: 00 00 00 00 02 01 00 00 58 B0 65 5C D3 12 00 00
    1B0: 00 00 00 00 01 00 A7 18 50 39 15 6E 3D E8 00 00
    1C0: BB 3F AA 87 CE AA 0A 00 00 00 00 00 76 2B 0D 00
    1D0: 00 00 00 00 00 00 00 00 05 0A 00 00 60 00 02 00
    1E0: 00 00 00 00 62 11 00 00 00 00 00 00 00 00 00 22
    1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 59

    -- SMART_READ_THRESHOLD ----------------------------------------------------
    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
    000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
    010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
    020: 00 00 00 00 00 00 05 24 00 00 00 00 00 00 00 00
    030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00
    040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
    050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
    060: 00 00 B8 63 00 00 00 00 00 00 00 00 00 00 BB 00
    070: 00 00 00 00 00 00 00 00 00 00 BC 00 00 00 00 00
    080: 00 00 00 00 00 00 BD 00 00 00 00 00 00 00 00 00
    090: 00 00 BE 2D 00 00 00 00 00 00 00 00 00 00 BF 00
    0A0: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
    0B0: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
    0C0: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C3 00
    0D0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
    0E0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
    0F0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 FE 00
    100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 AC
      My Computer


 
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