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Windows 7: Flashing bios with a blank screen in windows.


14 Oct 2012   #1

Windows 7 Ultimate x64
 
 
Flashing bios with a blank screen in windows.

SO my sons laptop started to boot to a black screen with a mouse cursor. I can see the screen to select to boot from safe mode etc. but once the little animated windows logo stops it goes to a complete black screen with a working mouse cursor.

The laptop in question is... Acer Aspire-5560-sb256, AMD quad core A6-3400m, AMD radeon HD6520G.

I went to the Acer website and spent hours there looking on how to flash a bios but all of it required me to be in windows to do it. i get the impression the video works because i see the Windows animated logo and the mouse cursor works. Maybe i am wrong ?

I purchased a external hard drive enclosure and then scanned the laptops hdd on my computer with MSSE and Super anti spyware, were a few bad items but nothing alarming, i was able to transfer a few large game files to and from the drive with zero issues. So i am reasonably sure its not a drive problem.

I removed and re-seated the ram from the laptop, and it still seems to be fine.

I tried booting from all the safe mode selections and without safe-mode, neither of them resolve this issue.

As far as i can tell i have tried all the solutions i could think of, i know enough about computers to basically get myself into trouble Seriously all i know about them is from being an avid PC game player, but i know enough to take apart a computer and put it all back, its really the software side that stumps me the most.

Any assistance with my problem would be greatly appreciated, so thank you in advance.


Edit: System restore fixed the issue. From the F8 menu.

My System SpecsSystem Spec
.

14 Oct 2012   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Press the F8 key repeatedly at boot up or use the Startup disk.

Try this:
Safe Mode
Startup Repair
Note: You may need to do startup repair 3 to 4 times.
Startup Repair - Run 3 Separate Times

Startup Repair Infinite Loop Recovery

System Repair Disc - Create
My System SpecsSystem Spec
14 Oct 2012   #3

Windows 7 Ultimate x64
 
 

Thanks Theog, doing all those steps right now, not sure why i never knew about F8 key accessing that menu, but it helps.
My System SpecsSystem Spec
.


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 Flashing bios with a blank screen in windows.




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