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Windows 7: windows 7 explorer not responding

15 Oct 2012   #1

Windows 7 Home Premium 32 bit
 
 
windows 7 explorer not responding

Hello all of you at the Forum.
This is my first time here, so I apologize if I am not such an Windows expert.
Today I open the Windows Explores and it seemed to be working perfectly until I tried to search a file.
I picked the directory to search for and as I wrote the name, the Windows Explorer the color on the screen became whiter and the little circle stood there and the search did not even began!!
I tried several times and nothing changed. So I went over the Microsoft Home Page and look for the tools. Nothing seemed to work.
I tried the MSCONFIG, on the General Tab picked Selective Initiate (sorry I translated from Spanish!!), deactivated the Load Initiate Elements (once again, traslated from Spanish); then went to the Services Tab and Disabled all the services. Reinitiated the PC and It did not work: the Explorer worked but when I asked for SEARCH, hanged!
What can I do?
I recently installed a software name ABBY FINE READER and the rest is the same.
I would like some help from you.
Thanks,
RLLAVANE

My System SpecsSystem Spec
.

15 Oct 2012   #2

Windows 7 ultimate 32 bit.
 
 

Hello, Rllavane. Can i advice you do these:

Update your current video drivers.


Run System File Checker to check your files.
  1. Start
  2. Search CMD in the search box.
  3. Right click>Run as administrator.
  4. Click Continue or Yes
  5. Now that you are on command prompt, type Sfc /scannow and then press enter.
This scan might take some time, so be patient!
This should fix any corrupt files or missing files.

Also, scan your PC for any Viruses or Malware.

Hopefully this work, if not report back and i will try my best to help further!

Bets regards
~
kbkasey
My System SpecsSystem Spec
15 Oct 2012   #3

Windows 7 Pro. 64/SP-1
 
 

By chance have you been in Services and turned off Indexing? Search will not work without Indexing.
My System SpecsSystem Spec
.


15 Oct 2012   #4

Windows 7 Home Premium 32 bit
 
 

Hello there. Thank you for your answers.
KabKasey:
Firts, all the Video Drivers are up to date (latest) according to Control Panel.
I run the CMD at the Search Box, (I forgot, but I tried that before). The resultas were as follows: WINDOWS RESOURCES PROTECTION DID NOT FIND ANY INTEGRITY INFRACTION. (Translated from Spanish).
I have Microsoft Security Essentials and I have run it twice. None was found.
I also run Malwarebites Anti-Malware software. Nothing was found.
Still, the inconvinient persists.

To Mr. Layback Bear: I did not, by chance, have turned off Indexing when I use the MSCONFIG tool. It it working normally.

Once again, I do not know what to do.

Yours,
Rllavane
My System SpecsSystem Spec
15 Oct 2012   #5

Windows 7 Pro. 64/SP-1
 
 

So things don't get confused in the translation see if this is the method you used.You must be the administrator.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
15 Oct 2012   #6

Windows 7 Home Premium 32 bit
 
 

God evening Mr. Layback Bear.
I did it again and the same results: Nothing appears on the three tests of CMD.
I am the only person who uses the PC and I am the Administrator.
The translation is as close as possibe I just used the word "infractions" instead of "violations", mainly because in Spanish the word that appears is "Infraccion" so I transalated to Infraction. But the meaning is the same.
The fact is that in the three steps, there was no problem. I even run the Only Verify if System Files were corrupted and nothing was wrong.
So, let me know what can I do.
Thanks
Rllavane
My System SpecsSystem Spec
16 Oct 2012   #7

Windows 7 Pro. 64/SP-1
 
 

I understand the you are the admin. and you have run sfc /scannow and everything was found okay. I'm also understand that you haven't changed Windows Services. I would remove the newly installed (ABBY FINE READER). This is somewhat bothersome. In your post #1
Explorer the color on the screen became whiter and the little circle stood there and the search did not even began!
------------------
If you are using this.

windows 7 explorer not responding-now-only.png

If it was my computer I would do security scans after removing AFR to make sure their/there isn't any infections. What security programs are you using?


My System SpecsSystem Spec
16 Oct 2012   #8

Windows 7 Home Premium 32 bit
 
 

Thanks LayBack Bear.
I have run three times the security scan softwares. I have Microsoft Security Essentials and aldo, I do have Malwarebites Anti-Malware. Neither one of them have found anything wrong.
But I have to tell you something: On september 12, a Doble Accent malware attacked my PC. Thanks to the People of Malwarebites, I erased it completly. But, I do not really know if the Malware remain hidden. The malware name is: Virtool:Win32/Injector.gen!CF
Is it possible that the malware is still in my PC_
Thanks,
RLLAVANE
My System SpecsSystem Spec
16 Oct 2012   #9

Windows 7 Pro. 64/SP-1
 
 

Any thing is possible. MSE should of picked it up because I believe they had a definition update Aug 29,2012 for this Trojan. Some things you can try.
Windows Defender Offline
Free Online Virus Scanner | ESET
Both are very good.
Did you remove Abby Fine Reader? You can always install it again.
Do you have any restore point? The reason I ask is restore points can hold on to infection.
If it was my computer I would remove all restore points and then run the scans.
My System SpecsSystem Spec
17 Oct 2012   #10

Windows 7 Home Premium 32 bit
 
 

Thank you, Layback Bear.
I will try both. In fact, the ESET Free Online Virus Scanner is already running in the back righ now.
I will let you all know.
Once again, thank you.
Rllavane
My System SpecsSystem Spec
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 windows 7 explorer not responding




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