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Windows 7: Windows 7 Black Screen w/ cursor

16 Oct 2012   #1

Windows 7 Ultimate x64 Laptop
 
 
Windows 7 Black Screen w/ cursor

I've read a couple of posts, but I need to explain myself, that's why I created this post.

So, my laptop isn't booting normaly, I had this "Critical Error" on startup and I did the repair with the cd, It said that everything was fine, so I restarted my pc and I had this black screen with the moveable cursor in it. I tried everything, Ctrl+Alt+Del=No response
Safemode, gives me that list when loading drivers, but it freezes at disk.sys (I think its that one, ill upload more info later) after the froze, gets back to the black screen w/ cursor, and still no response from any command... When my pc was good, I had installed an update for the game "Combat Arms", with the repair process, I can acess to the disk and delete/search stuff, I dont know if I should try to delete that game, or any other possible infected file...Please, Idont want to lose anything from my HDD );

Ill upload more info tomorrow, really hope you guys can help me, every little help is important to me, im just 14, but I know a couple things about tech...

My System SpecsSystem Spec
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16 Oct 2012   #2

64 bit Windows 7
 
 

Hey there, I'm not sure what's quite happening because I never experienced this problem. But, I would suggest repairing your computer to a earlier point of time, or completely renewing it by using the "System Repair" tool. How long have you had your computer, and was it used before you, or mom, etc. Brought it?
My System SpecsSystem Spec
17 Oct 2012   #3

Windows 7 Ultimate x64 Laptop
 
 

Quote   Quote: Originally Posted by Craft View Post
Hey there, I'm not sure what's quite happening because I never experienced this problem. But, I would suggest repairing your computer to a earlier point of time, or completely renewing it by using the "System Repair" tool. How long have you had your computer, and was it used before you, or mom, etc. Brought it?
Nope, my own personal computer, I'm at school now, Ill try to set it to a early point when I get home (:
My System SpecsSystem Spec
.


17 Oct 2012   #4

Windows 7 Enterprise x64
 
 

Hi,

Kindly follow the below mentioned steps in order:
1. Confirm Hard Drive is recognized in BIOS. If yes, follow next step. If NO, load BIOS defaults.
2. Boot to Safe mode and perform system restore. System Restore will affect Windows system files, programs, and registry settings only. If system restore fails or unable to access safe mode, follow next step.
3. Run Start Up repair from the URL mentioned: http://windows.microsoft.com/en-GB/windows-vista/Startup-Repair-frequently-asked-questions
4. If the issue still persists, then try running the Hardware Diagnostics. If you get any error code, make a note of the error code.

Let me know the Results
My System SpecsSystem Spec
17 Oct 2012   #5

Windows 7 Ultimate 32 bit
 
 

hey,
check your monitor driver in device manager.
My System SpecsSystem Spec
17 Oct 2012   #6

Windows 7 Ultimate x64 Laptop
 
 

Quote   Quote: Originally Posted by Debbie B View Post
Hi,

Kindly follow the below mentioned steps in order:
1. Confirm Hard Drive is recognized in BIOS. If yes, follow next step. If NO, load BIOS defaults.
2. Boot to Safe mode and perform system restore. System Restore will affect Windows system files, programs, and registry settings only. If system restore fails or unable to access safe mode, follow next step.
3. Run Start Up repair from the URL mentioned: http://windows.microsoft.com/en-GB/windows-vista/Startup-Repair-frequently-asked-questions
4. If the issue still persists, then try running the Hardware Diagnostics. If you get any error code, make a note of the error code.

Let me know the Results
1. My BIOS detects my HDD
2.I cant boot to safe mode, when its loading the drivers, it freezes at "disk.sys" for a couple os seconds, and then I get the black screen with mouse at resolution 640x320, Oh, and by the way, can I copy the folder "drivers" from this computer, and put them in the other pc, to see if it works?
3.I had already tried the system restore, but It seems that I dont have any restore points...
4. How do I run a Hardware Diagnostics, do I have to burn it to the CD/DVD and boot it? Links please!! (:

Ill try to post some images today, but when I am at System Recovery Options, I can easily go to "System Image Recovery" and search All of the folders, so, that means I can delete/move/copy stuff...

One more thing, IF I search any "system image" online, will that affect my personal file, or just the System files?
My System SpecsSystem Spec
17 Oct 2012   #7

Windows 7 Ultimate x64 Laptop
 
 

Quote   Quote: Originally Posted by Craft View Post
Hey there, I'm not sure what's quite happening because I never experienced this problem. But, I would suggest repairing your computer to a earlier point of time, or completely renewing it by using the "System Repair" tool. How long have you had your computer, and was it used before you, or mom, etc. Brought it?
I dont have a early point set...So I cant do it );
System Repair (AKA Starup Repair, am I correct?)
This is my personal Laptop, Imma teenager, no one touches ma stuff!! xD
My pc is kinda old, I dont have money to buy a gaming Laptop :/
My System SpecsSystem Spec
17 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate X64 SP1
 
 

Some hardware tests to run.

Graphics card:
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972


Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools


RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

How many Pcs are you working on? you mentioned "other computer" Don't copy driver files it may bork another PC since each one has its own drivers set.
My System SpecsSystem Spec
17 Oct 2012   #9

Windows 7 Ultimate x64 Laptop
 
 

Quote   Quote: Originally Posted by Deepu Vasanth View Post
hey,
check your monitor driver in device manager.
I cant check it bud :/
My System SpecsSystem Spec
17 Oct 2012   #10

Windows 7 Ultimate x64 Laptop
 
 

QUICK UPDATE
I had this PXE Error, the "check cable" one, but I sent it to a AirForce specialist, and He bought me a new charger, and that fixed the problem xD, before that I had no problems, but I think that the error has something to do with me updating that game, that probably putted virus into my System32 files... Idont know if I should try to delete the game or what...
My System SpecsSystem Spec
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 Windows 7 Black Screen w/ cursor





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