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Windows 7: PDF File

18 Oct 2012   #1
RonBin79

Windows Seven Premium
 
 
PDF File

When I try to open a PDF from the internet, I get a black screen and a message saying Internet Explorer is closing down, see screen shot. How do I overcome this please??
RonBin79




Attached Thumbnails
PDF File-pdf-.jpg  
My System SpecsSystem Spec
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18 Oct 2012   #2
Rimond

Windows 7 Ultimate x64
 
 

uninstall adobe reader or acrobat whatever u use doesnt really matter
download and install adobe again. Adobe - Adobe Reader download - All versions

if that doesnt work, u might want to try with other broswer see if it appear same error
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18 Oct 2012   #3
marsmimar

Microsoft Community Contributor Award Recipient

 
 

It sounds like you may not have a PDF reader installed on your computer. There are several free readers available.

Adobe

Foxit

Nitro

Sumatra

Adobe has been having a lot of security issues lately and it's a fairy large download. I don't personally recommend it. But whichever product you decide to use, make sure to read all the fine print. Since these are all free, they try to install other unnecessary "stuff" in the download. "Stuff" like extra toolbars, other programs, etc. Each free product lets you choose a "custom" install so you can uncheck all those unnecessary add-ons.

If you have questions it's better to post back before installing anything.
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18 Oct 2012   #4
RonBin79

Windows Seven Premium
 
 

I downloaded the lastest Adobe Reader and tried both Internet Explorer and Google all to no avail, I still get the black screen. I still have Adobe Acrobat5 installed, is that a reader and can I uninstall it please?

I uninstalled the latest adobe Reader and at present have no reader at all. Can anyone tell me please, what my next best course of action is apart from putting the computer on the tip??

RonBin79 (now 80!)
My System SpecsSystem Spec
18 Oct 2012   #5
JDobbsy1987

Windows 8.1 Pro x64
 
 

Hi,

I can see you have an AVG toolbar, can you please disable it and try opening a PDF then.

Disable the toolbar:
In Internet Explorer, Click Tools >> Manage add-ons >> Click on the AVG toolbar and click 'Disable' on the bottom right.


See if that helps.



Regards,
Jamie
My System SpecsSystem Spec
18 Oct 2012   #6
RonBin79

Windows Seven Premium
 
 
PDF File

I did as requested and managed to open a PDF file via Google however, Internet Explorer jumped in and said it was closing down but at the same time, the page I had selected appeared on my screen, please see screen shot.

Shall I now enable my AVG toolbar and uninstall Acrobat5 please??

Regards,

RonBin79


Attached Thumbnails
PDF File-pdf2.jpg  
My System SpecsSystem Spec
18 Oct 2012   #7
x BlueRobot

 

Adobe Reader X is the latest version.
My System SpecsSystem Spec
18 Oct 2012   #8
JDobbsy1987

Windows 8.1 Pro x64
 
 

Adobe Reader - I would update to the latest version of adobe reader which is now Xl - Adobe - Adobe Reader download - All versions

AVG Toolbar - I would keep it disabled or remove it completely (Toolbars have a tendency to cause issues)

Regards,
Jamie
My System SpecsSystem Spec
18 Oct 2012   #9
x BlueRobot

 

Just another little point to add, please do not install the McAfee program which is a optional program with the Adobe Reader XI package, as McAfee is known to cause problems within Windows 7.
My System SpecsSystem Spec
18 Oct 2012   #10
JDobbsy1987

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Just another little point to add, please do not install the McAfee
Good Point
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