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Windows 7: Help with determining the registry entry/process causing my problems

18 Oct 2012   #1
SEMiller

windows 7 prefessional 64 bit
 
 
Help with determining the registry entry/process causing my problems

My os is windows 7 professional 64 bit and have been using the computer for about a year with no problems until now. I am having problems with several programs, and I suspect that because I started having problems at the same time it is either the registry a process is causing the problems. For the 3 programs below I have tried to reinstall the programs, do in place repairs, and I did a repair install of windows 7, with nothing getting fixed. So, I am at a loss as to what to do next, short of doing a clean install (which I would prefer not to do).

So, if anyone can help me I would gratefully appreciate it.

The programs that are not working properly are outlook 2003 (it crashes when I try to open the calendar),

the event viewer log says:
Event id: 1000
Faulting application name: OUTLOOK.EXE, version: 11.0.8326.0, time stamp: 0x4c1c2372
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x733f4f0d
Faulting process id: 0x430
Faulting application start time: 0x01cdac7e019f4e22
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
Faulting module path: unknown
Report Id: 723dbf28-1878-11e2-a676-485b39a3402d

Paperport 11 (thumbnails on multipage documents does not display)
The event viewer log says:

Event Id: 1000
Faulting application name: PaprPort.exe, version: 11.2.0.333, time stamp: 0x489af374
Faulting module name: tvctrl.dll, version: 11.2.0.333, time stamp: 0x48750d8f
Exception code: 0xc0000005
Fault offset: 0x00004f15
Faulting process id: 0x10ec
Faulting application start time: 0x01cdac73ccf04b07
Faulting application path: C:\Program Files (x86)\ScanSoft\PaperPort\PaprPort.exe
Faulting module path: C:\Program Files (x86)\ScanSoft\PaperPort\tvctrl.dll
Report Id: 181ac19c-1867-11e2-a681-485b39a3402d


And msn internet explorer, which crashes upon opening.



The event viewer log says:



Event Id: 1000

Faulting application name: msn.exe, version: 10.20.91.1100, time stamp: 0x4e1bccfb
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x73154f0d
Faulting process id: 0xc90
Faulting application start time: 0x01cdac73df466352
Faulting application path: C:\Program Files (x86)\MSN\MSNCoreFiles\msn.exe
Faulting module path: unknown
Report Id: 26decad0-1867-11e2-a681-485b39a3402d




Thank you in advance for the help anyone can offer.


My System SpecsSystem Spec
.
19 Oct 2012   #2
SEMiller

windows 7 prefessional 64 bit
 
 

Just to add the other things I tried but did not mention (as best I remember):

selective startup: no changes
Safe mode: no changes
trying to repair outlook, I tried:

safe startup
detect and repair
scan pst tool
outlook /cleanreminders, outlook /resetfolders

Thanks for any assistance
My System SpecsSystem Spec
19 Oct 2012   #3
SEMiller

windows 7 prefessional 64 bit
 
 

also:

a system restore to before the problem started
and a malware/virus scan

again to no effect.
My System SpecsSystem Spec
.

Reply

 Help with determining the registry entry/process causing my problems




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