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Windows 7: Computer won't install (seemingly) any operating system.


19 Oct 2012   #1

Windows 8 64bit
 
 
Computer won't install (seemingly) any operating system.

I'm going to try and keep this as concise as possible.

I was working on an older custom built PC for my girlfriend's father. He said that it had been sitting for quite a while and didn't remember what was wrong with it. I offered to take a look and that puts me in my present predicament.

When I first got it I took a look at the components, reseated everything, and turned on the power, and surprisingly enough it booted just fine.

It had Windows 2000 installed on it; I laughed and than grabbed a Windows 7 CD I had laying around and tried to update it. Here is where the plot thickens.

I went ahead and began the install process using x86 version, and it seemed like the power just cut out during the installation for the computer. Now I say "seemed", only because I went ahead and updated some things like Flash player and I noticed that once the installation completed, the computer would restart itself without any prompts or warning.

As you can imagine, when the computer rebooted it would not boot to an OS.

I didn't think this was a huge deal as there were no important files remaining on the computer, and I was planning on doing a fresh install of the OS anyway.

Long story short, I could not get any version of Windows to install after this. I've tried:

-2 different CD rom drives
-2 different HDD
-4 different flash drives
-Zeroed 2 different hard drives
-Win 7 Ultimate disc
-Win 7 Ultimate USB
-Win 7 recovery disc
-Win 7 home premium disc
-Win XP disc
-Win XP USB
-Windows 8 x86 release preview disc
-Windows 8 x86 release preview USB
-2 other Windows XP installation discs/USBs
-Linux Live

All of them would either hang/bsod/say that a file was missing or corrupted. To be fair I don't have a Windows 2000 recovery/installation disc on hand; however, I don't think that would work.

The closest I got was with Win XP USB, but it said hal.dll was missing/corrupt (not the first time it has given me a similar error), but actually completed the installation process. Second time around the installer BSOD'd.

I don't think this is a product of my method and I'm starting to believe this is a hardware issue. Forgive me I don't have all the specs on the hardware at the moment, but I know it's an older AMD single-core processor (which explained the failure for the Windows 8 installation at least). The processor doesn't support 64-bit installation, so I've only attempted x86 installs. I want to say it was a HDD issue, but they best check out okay. RAM checks out okay. Adjusted BIOS boot order, no avail. Removed everything except for HDD, no help. BIOS is latest version. Had SATA drivers and IDE drivers, tried both SATA and IDE drives.

I'm assuming this is a hardware issue, I was just hoping I could determine what exactly is wrong with it so that I could be a bit more concise than "it's broken'.

Kind regards for reading my wall of text plea for assistance.


My System SpecsSystem Spec
.

19 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You tried different CD drives, different HDD's ... that shouldn't be the problem.
memory has been checked already as well...nice

Does running a linux live CD work? Simply play music, put some files on disk, browse internet.... any problems?
My System SpecsSystem Spec
19 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

This may not be an issue, but have you tried burning a new DVD/CD-ROM, maybe the discs are slightly starched or damaged in some way, and therefore not all the files can be installed.

It may be the reason why the hal.dll was missing from the Windows XP USB installation. The operating system will not be able to function without the presence of hal.dll.

You could try this:

Make a .ISO file from your Installation DVD and then burn it to a USB/DVD at the slowest speed.

Hope this helps,

Harry
My System SpecsSystem Spec
.


19 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

If it's old and been sitting it's entirely possible the power supply unit in it has gone bad and is no longer supplying the proper amount of amperage to keep things going.
This could lead to the strange restarts you are talking about.
It's just a thought though I have nothing to back it up with not having looked at the machine.
My System SpecsSystem Spec
19 Oct 2012   #5

7 x64
 
 

First you say the "Power Just Cut Out" but then you say "I Continued to Install Updates".

If the Power Cut Out then how did you continue to install updates? The system would not be running?
More then likely The Win 7 install failed but it first changed the files need to boot into the older Win OS that was installed on it and could not boot into Win 7 as the install did not complete.

Start fresh with a new install of Win 2000 or XP if you have a retail copy of XP. More then likely that system will Never Run Windows 7 so don't even try to install that version, the system is to OLD for Win 7.

Quote   Quote: Originally Posted by Mandydeth View Post
I'm going to try and keep this as concise as possible.

I was working on an older custom built PC for my girlfriend's father. He said that it had been sitting for quite a while and didn't remember what was wrong with it. I offered to take a look and that puts me in my present predicament.

When I first got it I took a look at the components, reseated everything, and turned on the power, and surprisingly enough it booted just fine.

It had Windows 2000 installed on it; I laughed and than grabbed a Windows 7 CD I had laying around and tried to update it. Here is where the plot thickens.

I went ahead and began the install process using x86 version, and it seemed like the power just cut out during the installation for the computer. Now I say "seemed", only because I went ahead and updated some things like Flash player and I noticed that once the installation completed, the computer would restart itself without any prompts or warning.

As you can imagine, when the computer rebooted it would not boot to an OS.

I didn't think this was a huge deal as there were no important files remaining on the computer, and I was planning on doing a fresh install of the OS anyway.

Long story short, I could not get any version of Windows to install after this. I've tried:

-2 different CD rom drives
-2 different HDD
-4 different flash drives
-Zeroed 2 different hard drives
-Win 7 Ultimate disc
-Win 7 Ultimate USB
-Win 7 recovery disc
-Win 7 home premium disc
-Win XP disc
-Win XP USB
-Windows 8 x86 release preview disc
-Windows 8 x86 release preview USB
-2 other Windows XP installation discs/USBs
-Linux Live

All of them would either hang/bsod/say that a file was missing or corrupted. To be fair I don't have a Windows 2000 recovery/installation disc on hand; however, I don't think that would work.

The closest I got was with Win XP USB, but it said hal.dll was missing/corrupt (not the first time it has given me a similar error), but actually completed the installation process. Second time around the installer BSOD'd.

I don't think this is a product of my method and I'm starting to believe this is a hardware issue. Forgive me I don't have all the specs on the hardware at the moment, but I know it's an older AMD single-core processor (which explained the failure for the Windows 8 installation at least). The processor doesn't support 64-bit installation, so I've only attempted x86 installs. I want to say it was a HDD issue, but they best check out okay. RAM checks out okay. Adjusted BIOS boot order, no avail. Removed everything except for HDD, no help. BIOS is latest version. Had SATA drivers and IDE drivers, tried both SATA and IDE drives.

I'm assuming this is a hardware issue, I was just hoping I could determine what exactly is wrong with it so that I could be a bit more concise than "it's broken'.

Kind regards for reading my wall of text plea for assistance.
My System SpecsSystem Spec
19 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Actually if we are to take that approach this would be the correct way to prepare an old drive.
SSD / HDD : Optimize for Windows Reinstallation
My System SpecsSystem Spec
19 Oct 2012   #7

Windows 8 64bit
 
 

Quote   Quote: Originally Posted by edwar View Post
First you say the "Power Just Cut Out" but then you say "I Continued to Install Updates".

If the Power Cut Out then how did you continue to install updates? The system would not be running?
More then likely The Win 7 install failed but it first changed the files need to boot into the older Win OS that was installed on it and could not boot into Win 7 as the install did not complete.

Start fresh with a new install of Win 2000 or XP if you have a retail copy of XP. More then likely that system will Never Run Windows 7 so don't even try to install that version, the system is to OLD for Win 7.

Quote   Quote: Originally Posted by Mandydeth View Post
I went ahead and began the install process using x86 version, and it seemed like the power just cut out during the installation for the computer. Now I say "seemed", only because I went ahead and updated some things like Flash player and I noticed that once the installation completed, the computer would restart itself without any prompts or warning.
Forgive me; it wasn't typed chronologically correct. I updated flash first (that's when the power seemingly went out) as it restarted I went to run Win 7, and that's when it happened again.

Leaning towards PSU issue, but not sure. I noticed the fan on the PSU isn't moving, so it may very well be.

Edit:
Swapped PSU and it took me to Win XP splash screen; files are currently decompressing. This is starting to look hopeful.

Edit 2:
Still giving me an error:
hal.dll is missing or corrupt.

Edit 3:
Booting from USB and using recovery; Installing devices presently.

Edit 4:
Got my hopes up BSOD:
"The problem seems to be caused by the following file: Ntfs.sys"

0x0000050 (0xcc440000,0x00000001,0xf7285A14,0x00000000)"
My System SpecsSystem Spec
19 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

You may want to look at that info I posted up above about cleaning the drive up.
After all this messing around on it, it really is due for a wipe.
Only other thing that comes to mind is a possible memory error.
Would like to rule out formatting issues first though.
My System SpecsSystem Spec
19 Oct 2012   #9

Windows 8 64bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
You may want to look at that info I posted up above about cleaning the drive up.
After all this messing around on it, it really is due for a wipe.
Only other thing that comes to mind is a possible memory error.
Would like to rule out formatting issues first though.
Wiped the drive and reformatted once more. This time instead of BSOD'ing on the driver installation screen it just froze.
My System SpecsSystem Spec
19 Oct 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

last thing to check outside of the motherboard
RAM - Test with Memtest86+
I generally let it run overnight.

Also the process I linked above for cleaning the drive goes a bit beyond just formatting.
My System SpecsSystem Spec
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 Computer won't install (seemingly) any operating system.




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