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Windows 7: Computer randomly restarts (sometimes crash) while using.

23 Oct 2012   #1

Windows 7 Professional 32bit
 
 
Computer randomly restarts (sometimes crash) while using.

Hi, I'm kind of a newbie to all this computer stuff but I know some basics of computers.

A few months back, my computer won't boot at all, and I had to reformat all of my partitions and do a complete reinstall. After that, my computer keep restarting by itself and sometimes give me the BSoD while using.

By now, I've tried many methods to correct this problem but nothing's work. I've tried booting the computer in safe mode and my computer did not restart by itself. I've also updated my drivers.

I also used IOBit Advanced SystemCare tool's to detect the problem. The other test I did was the Memtest86+ and passed 4 times. The laptop's temperature is between 45-50 C.




Attached Files
File Type: zip azrisam.zip (495.3 KB, 1 views)
File Type: txt ASCDiagnoseReport.txt (25.9 KB, 2 views)
My System SpecsSystem Spec
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23 Oct 2012   #2

Windows 7 Ultimate x64
 
 

Compared to the folks on this site, I am a total newbie as well. I am curious,what error message are you getting with the BSOD?
My first guess is that you need a new hard drive but I am interested to hear what those much smarter than me have to say.
My System SpecsSystem Spec
23 Oct 2012   #3

Windows 7 Professional 32bit
 
 

Well, I did what the tutorial says which is to upload the memory dump into the .zip folder. But anyways, here a few examples of BSoDs that I got

*** STOP 0x0000008E (0xC0000005, 0x92E48128, 0xADD5BBDC, 0X00000000)
*** win32K.sys - Address 92E48128 base at 92D80000, Datestamp 5006f6b3


The ones I regularly got;
MEMORY_MANAGEMENT
DRIVER_IRQL_not_less_or_equal
My System SpecsSystem Spec
.


23 Oct 2012   #4

Windows 7 Ultimate x64
 
 

When I had the random restarts it was a sign that my motherboard was failing.
My System SpecsSystem Spec
23 Oct 2012   #5

Windows 7 Professional 32bit
 
 

I don't think hardware is the problem here because when I boot it in Safe Mode, this problem did not happen. It only happen when I boot it normally.
My System SpecsSystem Spec
23 Oct 2012   #6

Windows 7 Enterprise x64
 
 

Hi,

Kindly follow the below mentioned steps in order:

Boot to Safe mode and perform system restore. System Restore will affect Windows system files, programs, and registry settings only. If system restore fails or unable to access safe mode, follow next step.

Run Start Up repair from the URL mentioned: http://windows.microsoft.com/en-GB/windows-vista/Startup-Repair-frequently-asked-questions

If the issue still persists, then try running the Hardware Diagnostics. If you get any error code, make a note of the error code.
My System SpecsSystem Spec
23 Oct 2012   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by azrisam View Post
I don't think hardware is the problem here because when I boot it in Safe Mode, this problem did not happen. It only happen when I boot it normally.
That happened with mine too until right before the very end which added to the confusion.
My System SpecsSystem Spec
23 Oct 2012   #8

Windows 7 Ultimate x64
 
 

One way to check form software errors is to use the selective start up. Control panel > administrative tools > selective startup. Check hide all Microsoft processes and then disable all the remaining programs. Reboot and see if the problem occurs. If not, then go back to selective startup and check half of the processes and restart. If the problem still does not occur, check the other half while the previous ones are disabled. If you get the same problem, then you uncheck half of the ones you checked. Now you have a quarter of the programs running. If it happens again, keep reducing the number until you find the program. Of course, if it is hardware related I would expect the problem to occur regardless of the start up programs.
My System SpecsSystem Spec
24 Oct 2012   #9

Windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by Debbie B View Post
Hi,

Kindly follow the below mentioned steps in order:

Boot to Safe mode and perform system restore. System Restore will affect Windows system files, programs, and registry settings only. If system restore fails or unable to access safe mode, follow next step.

Run Start Up repair from the URL mentioned: http://windows.microsoft.com/en-GB/windows-vista/Startup-Repair-frequently-asked-questions

If the issue still persists, then try running the Hardware Diagnostics. If you get any error code, make a note of the error code.
Well I've followed your steps but all the startup repair did was doing a system restore and the problem still persist.
My System SpecsSystem Spec
24 Oct 2012   #10

Windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by ParkerB View Post
One way to check form software errors is to use the selective start up. Control panel > administrative tools > selective startup. Check hide all Microsoft processes and then disable all the remaining programs. Reboot and see if the problem occurs. If not, then go back to selective startup and check half of the processes and restart. If the problem still does not occur, check the other half while the previous ones are disabled. If you get the same problem, then you uncheck half of the ones you checked. Now you have a quarter of the programs running. If it happens again, keep reducing the number until you find the program. Of course, if it is hardware related I would expect the problem to occur regardless of the start up programs.
The problem is still there....since I just did a clean install, there's not much software in my computer.

I think this has to do with the driver, but I think all my drivers are updated.
My System SpecsSystem Spec
Reply

 Computer randomly restarts (sometimes crash) while using.




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