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Windows 7: HP Laptop keeps on freezing recently, any help?


29 Oct 2012   #1

Window 7 Home Premium 64bit
 
 
HP Laptop keeps on freezing recently, any help?

Since it is my first post sorry if the title is bad.

I have been very concerned about an issue regarding my laptop lately, it keeps on freezing(stop responding) randomly, everything freezes, keyboard and mouse dont work, so does ctrl+alt+del. The likelihood of it to stop responding is the highest when I am watching youtube video, playing high-end FPS games like CoD, L4D2,etc. I'd been monitoring my laptop CPU Usage, usually it will stay at 40% when idle, and sometimes peak to 100% when I am using programs like games and browsers. I have tried some suggestions online: Untick some startup programs to reduce CPU Usage, but the CPU Usage of my laptop is still high, especially during hot day, so I am also thinking that I need to replace a better fan on my laptop.

I am not new to this issue, because I had been researching it for the past few weeks, I have taken certain procedures and measures such as chkdsk, system file checker, monitoring of laptop's temperature, checking of clashing of audio devices, clashing of Anti-virus programs, etc. All of them are OK, no serious problem found. I found that when I did the system file checker the message appears 'Windows Resource Protection found some corrupt files but was unable to fix some of them.' I am suspecting that my laptop was infected by malware or virus but I did a lot of virus and spyware scanning but to no avail nothing was found. I had been using different anti-virus programs. I also suspect that my laptop is encountering hardware problem(RAM, drivers or even motherboard). One thing to note about is that I could not perform Memtest86+ due to some private and personal restriction(the low accessibility of wireless)

Anyway, here is my system specs:
Model:HP G42 Notebook PC
Processor:Intel(R) Core(TM) i5 CPU M460 @2.53GHz 2.53GHz
Installed memory RAM:6.00GB(5.86GB Usable)
System Type: 64-bit Operating System


I am getting really fed up and frustrated regarding this issue, I've been making sure that all my drivers and programs are up-to-date, but still my HP Laptop is encountering this problem. I will probably be sending this laptop to the technician to repair if things are still not going to get sorted out, the freezes have been very disruptive to me as I have to save a lot of data inside my laptop. So if anyone has any idea on how to solve the freezing of the laptop, please kindly help me. Thanks!

(BTW, I am using this laptop to type this, so it means that it still work fine, at least I don't have to resort to using safe mode to gain access to this laptop)

My System SpecsSystem Spec
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29 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

What is the temperature of the hardware when you are gaming?

Use CPUID HWMontior and post a screenshot of the temperatures after gaming:

Download Speccy, and then fill out all your System Specifications fully, by using the information from the Speccy program. Go to your UserCP, and then to Edit System Spec which is located in the left pane of the UserCP.

Run a Full Scan using:

Have you got a Windows 7 Installation DVD?
My System SpecsSystem Spec
29 Oct 2012   #3

Window 7 Home Premium 64bit
 
 

Regarding the temperature part, when I am playing, let's say, CoD:MW3, the temperature reaches 85C at its peak, usually between 75C to 85C. I am using Speedfan to monitor my laptop temperature, i was playing CoD:MW3 at that time, sound is turned off.
Name:  Temp.png
Views: 7
Size:  18.7 KB

The detailed System Specs:
Name:  System Specs.png
Views: 10
Size:  37.1 KB

My CPU Usage:
Name:  Usage.png
Views: 6
Size:  35.6 KB
Notice the sudden decrease, I close the game and screenshot it. So I guess it's probably about 60~70% at that time.

For the TDSSKiller I will try it tomorrow since it is already late night for me. Anything I will reply tomorrow. I am using MSE currently and have performed several full scans but nothing, not even a single virus is found.

Edit: I ran the anti-rootkit TDSSKiller this morning and results are shown below:
Name:  TDSS Scan result.png
Views: 8
Size:  43.8 KB

I did some searching and found out that sptd.sys is one of the driver of Daemon Tools, I am still using Daemon Tools so I guess it isn't a malware. This is the only threat the scanning had found, I have ran repeated scans to ensure accurate results. Results are the same.


My System SpecsSystem Spec
.


29 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

85C is very high, overheating may be cause of the freezing, have you considered using something to lift the laptop (around few CM) and purchasing a cooling pad?

Your graphics card seems to (based on some YouTube footage) be able to handle games like COD.

Have you performed a memory test with;

RAM - Test with Memtest86+

Test each RAM stick individually, and if an error is found, then place the same RAM stick in a different slot, if an error is found within each slot of the motherboard then you have a faulty RAM module. If a error does not occur in a different RAM slot for the same RAM module, then you have a faulty RAM slot and therefore will need to get a new motherboard.

You may also like to stress test the graphics card with;

Video Card - Stress Test with Furmark

Please create a backup of any important data, just in case of any hardware failures, and also read the instructions within each tutorial very carefully; stressing the hardware is a good method for diagnosing bad hardware components but can cause damage if your not careful.

You may want to create a Windows 7 Installation DVD, by following the first few steps of this tutorial;

Clean Reinstall - Factory OEM Windows 7

After creating the DVD, you can perform a Repair Install to attempt to replace the corrupted files, in which the System File Checker found.

To summarise the above points:

1) Create a Windows 7 Installation DVD and do a Repair Install (will provide a link)
2) Clean the laptop's vents and create a raised platform to create better air circulation
3) Perform Furmark and Memtest86+ tests
My System SpecsSystem Spec
29 Oct 2012   #5

Window 7 Home Premium 64bit
 
 

Regarding the high temperature problem, I have been using a high quality cooling pad which lift my laptop up by about 7 cm(its design is like the inclined slope). I had also cleared my vents three months ago, I don't think that the dusts will accumulate so fast that it is able to block my vent again. So I think if such high temperature persists I probably have to replace my internal laptop fan. The detail below shows my graphic card specs:
HP Laptop keeps on freezing recently, any help?-graphic-card-specs.png

One thing I also notice recently is that whenever I use a program(eg browsers, games, microsoft offices) my CPU Usage can peak really high to about >80%. It is kinda weird as I will have expect my laptop to perform better as a laptop with Intel i5 Core. Multitasking or even running just few simple programs should not have been a problem to it, at the past I was able to watch videos & movies and play high-end games simultaneously while maintaining the CPU Usage at about 70% at maximum. Could it be some undetectable virus or could it be the indication of faulty Local Disk (C: ) Drive?(My files are all stored at C: Drive)

I will run Memtest86+ as soon as I buy a DVD to burn my ISO files, probably it will be done after few days. Memtest86+ is one of the major checkups I haven't been running yet. This also applies to backup as I need to find a DVD to store my backup files, after storing my backup files I will also try to run Repair Install to return certain devices to its factory settings, thought I am not sure if it will cause more troubles to my laptop.

A question here: Should I run furmark already as I have not stored any backup for my files yet? I am afraid that hardware failures may occur and I will lose all my important data.

Since there are many restrictions to me now due to the lack of CDs and DVDs and low accessibility of Internet(I am a student studying oversea staying at a boarding school, normally school wireless sets a lot of restrictions.), I may not have performed some checkups so I cannot determine what problem is harming my laptop, so do you also have any advice regarding my stated issue above on this post?


My System SpecsSystem Spec
29 Oct 2012   #6

Windows 7 Ultimate 64 bit
 
 

You would be surprised at how fast the dust can accumulate. I would clean out all vents on a weekly/bi-weekly basis.

Next, I agree with your assumption to virus and malware lurking on the system. It can't hurt to run any virus software and malware software you have. Then will proceed from there.
My System SpecsSystem Spec
29 Oct 2012   #7

Window 7 Home Premium 64bit
 
 

Hmmm, I think I should clean my vent then, but the question is, how do you clean it? The last time I cleaned it I sent this laptop to the technician to do the job, it is quite costly to be honest. I also asked that if I should buy a blower(they call it air-gun) to blow the dust out on a weekly basis, but the technician told me that it carried some risks as I might damage the leaves of the fan, so I am wondering how did you clean the vent? I do not want to dismantle and take off my cover to clean my fan as I am afraid that I might damage internal hardware due to carelessness.

Also regarding the virus and malware which might be present in the laptop, I am not sure if my laptop is totally free from viruses, but from what all the virus full scans I have performed using different Anti-Virus software I was told that my computer is safe and no threat detected, is there anyway to find undetectable virus manually?
My System SpecsSystem Spec
30 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

You can use a can of compressed air which can purchased from most PC shops, it will help to shift any accumulation of dust from the vents and within the case.

For the stress tests, wait until you have some DVDs to save your data to, and then perform the tests. You also have corrupted Windows files, so when you can create a Windows 7 DVD then do so; run System File Checker again with the Windows 7 DVD or perform a Repair Install to fix the corrupted/missing files.

For the Daemon tools, I would uninstall the program completely from your system, even though it may not be strictly malware, it is known to cause problems such as BSODs; many of our BSOD specialists always recommend OPs to remove Daemon tools.
My System SpecsSystem Spec
30 Oct 2012   #9

Windows 7 Pro. 64/SP-1
 
 

From you post #1
-----------------------
I found that when I did the system file checker the message appears 'Windows Resource Protection found some corrupt files but was unable to fix some of them.
This must be corrected.
-----------------------
You say your system is clean and that is good. Here is another option. Read and understand completely.
Repair Install
Which anti virus and firewall do you have installed?
Do you have SP-1 and all Windows 7 updates installed?
My System SpecsSystem Spec
30 Oct 2012   #10
Microsoft MVP

 

Googling your model + overheating to read how others have dealt with the issue. The most common solutions are to open the case enough to blow out (not in) the dust, replace the fan, clean and repaste the heatsink. Until you get there I'd elevate the back or use the cooling pad.

If you still have the HP preinstall you have the worst load of sponsored crapware and useless duplicate utilities in the industry. Most tech enthusiasts would not run such a compromised Windows 7, instead choosing to get the vastly superior Clean Reinstall - Factory OEM Windows 7.

Once you have a baseline perfect reinstall if the overheating problem persists then you'll need to consider strongly cleaning the laptop, replacing the fan and if that doesn't bring the temps down repasting the CPU heatsink which is a major project but a great learning experience. Your laptop won't live long without it if the temps keep rising.
My System SpecsSystem Spec
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 HP Laptop keeps on freezing recently, any help?




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