Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: The Dreaded Black Screen -- Dell Inspiron N7010


29 Oct 2012   #1

Windows 7 Home Premium 64bit
 
 
The Dreaded Black Screen -- Dell Inspiron N7010

On start-up, I get the Dell screen, followed by options for the F-2 and F-12 buttons. I then get a black screen with a blinking cursor in the top left corner.

I tried removing the battery and pressing the power button for 40 seconds, no luck. Starting in Safe Mode is not possible either.

I got some CD's from Dell. One is for the Dell OS, and the other is for Drivers and Utilities.

My main concern is saving whatever files, documents and photos I can. Any idead if that's possible?

Thank you

My System SpecsSystem Spec
.

29 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

You could try following the steps within this tutorial:

Troubleshooting Windows 7 Failure to Boot

If all the steps fail then, I would create a new Windows 7 Installation DVD using a different computer, and then perform a clean install without all the Dell bloatware;

Clean Reinstall - Factory OEM Windows 7


Hope this helps,

Harry
My System SpecsSystem Spec
13 Nov 2012   #3

Windows 7 Home Premium 64bit
 
 

Thanks for your help, Harry. I wanted to get my files backed up before I tried anything, so I took the computer to Best Buy and had them back everything up on the hard drive. The hard drive appears to be fine.

When I called Dell, they sent me two CD's. One is for the OS, the other CD is green and it is for the Drivers And Utilities. Any idea on what I'm supposed to do with these? I can't boot in safe mode, but I can get to the BIOS screen using F2.

I'm willing to try anything. As mentioned before, saving files and documents is no longer a concern for me. I'd just like to get this black screen to go away!

Thank
My System SpecsSystem Spec
.


13 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Install Windows again using the Dell OS disc they gave you, and then install all the drivers from the other disc they have given you.

Have you got your files backed up?

Once you have Windows working and all the drivers installed, we can work on removing some of the bloatware installed from the (Dell programs which are not needed) disc.
My System SpecsSystem Spec
13 Nov 2012   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

What happens exactly if you boot the pc? You see bios and then... nothing? only black screen with text cursor in top left?
My System SpecsSystem Spec
13 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

power on your pc and tap F8 multiple times. Do it all the time, about every half a second for 20 seconds or so. Does a menu appear?
My System SpecsSystem Spec
13 Nov 2012   #7
Microsoft MVP

 

Dell provides a clean copy Windows 7 REinstallation DVD which only has the Dell branding and activation baked in, so it will be sufficient for doing the superior Clean Reinstall - Factory OEM Windows 7.

Follow the steps closely especially how drivers are handled in Windows 7, so you only want to import any drivers still missing in Device Manager after all Important and Optional Windows Updates are finished. Then you want the latest drivers on the Dell DOwnloads page for your tag number, not the disk which is out of date almost as soon as it's pressed.
My System SpecsSystem Spec
13 Nov 2012   #8

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Have you got your files backed up?
Yes

Quote   Quote: Originally Posted by Kaktussoft View Post
What happens exactly if you boot the pc? You see bios and then... nothing? only black screen with text cursor in top left?
I boot the computer and get a black screen with a text cursor. I can prss F2 to get to bios.

Quote   Quote: Originally Posted by Kaktussoft View Post
power on your pc and tap F8 multiple times. Do it all the time, about every half a second for 20 seconds or so. Does a menu appear?
Nope. I'm not able to use safe mode

Quote   Quote: Originally Posted by gregrocker View Post
Dell provides a clean copy Windows 7 REinstallation DVD which only has the Dell branding and activation baked in, so it will be sufficient for doing the superior Clean Reinstall - Factory OEM Windows 7.

Follow the steps closely especially how drivers are handled in Windows 7, so you only want to import any drivers still missing in Device Manager after all Important and Optional Windows Updates are finished. Then you want the latest drivers on the Dell DOwnloads page for your tag number, not the disk which is out of date almost as soon as it's pressed.
Thanks for the link, looks helpful. I completed step one, but step 2 is a problem. I see the screen below, but when I quickly press any key, nothing happens. I've tried rebooting and pressing other keys, still nothing.

My System SpecsSystem Spec
13 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
Thanks for the link, looks helpful. I completed step one, but step 2 is a problem. I see the screen below, but when I quickly press any key, nothing happens. I've tried rebooting and pressing other keys, still nothing.

That's very important information. Something stops the continuation of the process.
Only 1 internal disk is connected?

It's a laptop...correct? Is it easy to (temporary) disconnect the internal disk?
My System SpecsSystem Spec
13 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

The computershop made a backup of your files. How did they do it? With acronis, norton ghost, Windows 7 backup?
Or just folder you can browse on a backup?
My System SpecsSystem Spec
Reply

 The Dreaded Black Screen -- Dell Inspiron N7010




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:32 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33