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#1
Laptop screen goes black, requiring hard reset
Hello, I was hoping maybe somebody could help me with this laptop. The issue I'm having is most of the time when I walk away from it and leave it on, upon returning the screen is just black, the computer is running but there is no response on the keyboard or mouse, which requires a hard shutdown and a restart. It then says it was not shut down properly, I start it up, and it runs fine until the next time I walk away and it does this freeze thing. I also want to note that it does not always do this, sometimes it sleeps like it should, but the problem is increasing in frequency.