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Windows 7: Windows 7 adding .jpg xtension to my files and documents

08 Nov 2012   #11
tetadebba

Windows 7 Home Premium 32bit
 
 

PS I have nortons but should I perhaps run Malwarebytes?

Deborah


My System SpecsSystem Spec
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08 Nov 2012   #12
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by tetadebba View Post
No, I don't know what Malwarebytes is.
Just click on the link I sent you and download the free software and run it. It will check your system for malware which could be causing the problem!
I noticed this happening soon after I bought a laptop with Windows 7 on it. Could be around 2007 (ish).
That's very odd as Window 7 was not released until October 2009!!!!! Do you mean you have had this problem for 5 years and only just got round to doing something about it?
Is it possibile to upload an image of the files to the forum?
Yes but what's the pint in that? We know the problem.
Have replied to your post in red!
Is your Norton Up to date?

BTW You show the Union Flag for your country yet your timezone is set for the USA. Is there a reason for this?
My System SpecsSystem Spec
08 Nov 2012   #13
tetadebba

Windows 7 Home Premium 32bit
 
 

Hi again, sorry for delay. Ok it must have been 2009 that I bought the laptop.Yes my nortons is up to date, it updates regularily - however I would not be surprised if something managed to get though it. I am running a full system scan with nortons, then I will run the Malaware that you recommend.

I will run the software, thank you very much! Could I just ask one more question? Do you know the clean up utility 'SparkTrust PC Cleaner Plus'? is it safe to run this also, my laptop could do with it.

That is all Many thanks
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08 Nov 2012   #14
tetadebba

Windows 7 Home Premium 32bit
 
 

I have just read you email. There really is no need to be sarcastic and
condescending! I am rather busy and probably didn't notice the time zone. I am a graphic designer and obviously made a big mistake by buying a windows laptop. I am going back to apple mac - mac people are not so uptight! thanks again
My System SpecsSystem Spec
08 Nov 2012   #15
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by tetadebba View Post
I have just read you email. There really is no need to be sarcastic and
condescending! I am rather busy and probably didn't notice the time zone. I am a graphic designer and obviously made a big mistake by buying a windows laptop. I am going back to apple mac - mac people are not so uptight! thanks again
I am sorry if you found my post sarcastic, it certainly wasn't meant to be so. It's just that it does get quite frustrating when you are guenuinly trying to help someone with a problem and they don't reply fully to requests for information that is not forthcoming. I am very willing to try to assist you further but if you are serious about going back to a Mac then there is not much I can do. Just to get my brain staright are you saying that your Windows Laptop has always had this problem right from the day you bought it because if so I would think that it is one of your Adobe programs causing the problem. Most likely Photoshop. I would think a file got corrupted during the initial install. It might be an idea to uninstall PS and re install. Have you got the original disc?
My System SpecsSystem Spec
08 Nov 2012   #16
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yous asked "Do you know the clean up utility 'SparkTrust PC Cleaner Plus'? is it safe to run this also, my laptop could do with it"
The general conconcensus of the more experienced members of this Forum is that Windows 7 does not need any third party software of this type. Indeed they can often cause more problems than they cure. There will always be members who disagree with this but IMHO if you carry out normal PC Maintainence from within Windows 7 nothing more should be needed. We can help you complete a "clean up" from withing Windows if you wish. It will take a little time if you haven't done it for the last three years. It might even pay you to do a complete new install of the OS.
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 Windows 7 adding .jpg xtension to my files and documents




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