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| 09 Nov 2012 | #1 |
| | Help needed - Cant boot system I'm having a problem I cannot seem to fix at all. I'll provide the backstory and what steps I've tried to take to resolve the problem, but I'm literally at a place where I don't know what to do. My ultimate end goal is to just recover personal files from my old hard drive and that's it. I don't care how I access that drive, I just need to access it. The problem is I can't no matter how hard I try. So a week ago I was having problems with my computer. Lots of blue screen errors (unfortunately I don't have those numbers anymore) and even after try to do chkdsk, running repair programs, defragging, etc., nothing seemed to help. I had a 1TB HDD partitioned into two sections. I backed up my personal files to the second partition (the one without Windows) and then tried to do a repair of the Windows installation. That didn't help, so I just wiped that first partition and did a fresh install of Windows. Everything seemed to be working great, no errors, no BSOD, nothing. So I moved back my personal files to the partition with windows on it (my second partition is where I hold all my games) and called it a night after I had gotten everything back to normal. The next day my computer is on and it suddenly just turns itself off. When I restarted it I got a blue screen error that flashed on my screen and immediately rebooted the computer. When it tried the second time I got another BSOD, this one giving me the error of 0x00000024. I tried booting last known good config, safe mode, disk repair... seems no options can get me back into Windows. I figured I'd boot up using the Windows 7 CD that I have, but after it loads the files and then shows the windows icon as it's booting the cd, I get the exact same BSOD. I can't understand it... how can I not even load the CD?? Just for kicks I unplugged the SATA connection to my HDD and restarted the computer... the Windows CD loaded just fine. Plugged the HDD back in, BSOD whether trying to boot the disk or the CD. I thought there was maybe something corrupted with the Windows installation on the disk, and I was due for a computer upgrade anyways, so I ended up replacing my motherboard, new CPU, new RAM, new CD drive, two new SSDs... basically everything in my computer changed except for the case and my graphics card. After I hook up all the hardware, I purposefully leave the old HDD unplugged. I install Windows on my new system no problem. Everything is working great on it (typing from it now). However, if I shut off the computer and plug in my old HDD (with the intent to pull the personal files/data from it) I get the EXACT same BSOD, whether I try to boot to my new Windows installation on my SSD or from the Windows 7 CD. I triple checked and my system is NOT trying to start from the old Windows installation on the HDD. But if it is plugged in I cannot get my system to start at all. I unplug the drive and everything works beautifully. I honestly don't know what to do and I'm freaking out that I've lost years of pictures, various files, graphic design projects, etc... I know it's my own fault for not having a proper backup, but I really need some help. I tried booting up the computer and then just plugging in the old HDD while the comp is running, but nothing happens and I can't get it to show. However, the drive IS visible in BIOS, so I know the system knows it's there. Please someone tell me I have a way of pulling the data from this disk... I'm desperate. |
My System Specs | |
| 09 Nov 2012 | #2 |
| Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2. Battle, near Hastings, UK | Maybe for old hard-drive as died. |
| My System Specs |
| 09 Nov 2012 | #3 |
| Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 SecretCity | So STOP 0x00000024, NTFS_FILE_SYS Error Code (BSOD) Your hard disk is bad!! At least the NTFS file system! Is it a seagate or western digital disk? seagate: use http://www.seagate.com/support/downloads/seatools/ to prove it's faulty. Use the DOS bootable one. western digital: use http://support.wdc.com/product/downl...sid=30&lang=en take the ISO to prove it's faulty. But first backup all the files of the (faulty) disk! Use for example ubuntu live CD to do it http://www.howtogeek.com/howto/windo...dows-computer/ |
| My System Specs |
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| 09 Nov 2012 | #4 |
| | Ok so I bought an adapter to go from SATA to USB. Posted this same problem on a few different tech support sights and most thought hooking up the hard drive externally would be a good idea to detect it after I had windows running. Sure enough it showed up in my list of hard drives when I plugged it in, however when I clicked on it it said I had to format the drive in order to access. Naturally I did not want to do that since the entire point was to recover the data on the drive. I setup a PartedMagic Linux CD (Tried Knoppix first it wouldn't load properly... after loading the OS it would go to a scrambled screen and couldn't get it to view no matter what settings I adjusted). Booted up in the PartedMagic CD no problem. Finally I thought I was making some progress... Accessing the File Manager I could view all my other drives, but when I clicked on the bad HDD it gave me an error and wouldn't let me access the drive. I ran the disk health program and it reported back NO errors on that drive... it said everything was running great. So here I am posting this trying to figure out what I'm doing wrong. First, yes it booted successfully and it was done via CD. Here's the device info from Disk Health: Code: smartctl 6.0 2012-10-10 r3643 [i686-linux-3.5.6-pmagic] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Western Digital AV-GP (AF)
Device Model: WDC WD10EURS-630AB1
Serial Number: WD-WCAV5R502016
LU WWN Device Id: 5 0014ee 205b15a2d
Firmware Version: 80.00A80
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Fri Nov 9 19:05:32 2012 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (19800) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 228) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x3035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 194 190 021 Pre-fail Always - 6283
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 719
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 090 090 000 Old_age Always - 7488
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 707
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 180
193 Load_Cycle_Count 0x0032 126 126 000 Old_age Always - 222403
194 Temperature_Celsius 0x0022 114 083 000 Old_age Always - 33
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 7487 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay. Code: Welcome - Parted Magic (Linux 3.5.6-pmagic) root@PartedMagic:~# fdisk -l Disk /dev/sda: 240.1 GB, 240057409536 bytes 255 heads, 63 sectors/track, 29185 cylinders, total 468862128 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x3f2e39b5 Device Boot Start End Blocks Id System /dev/sda1 * 2048 206847 102400 7 HPFS/NTFS/exFAT /dev/sda2 206848 468858879 234326016 7 HPFS/NTFS/exFAT Disk /dev/sdb: 120.0 GB, 120034123776 bytes 255 heads, 63 sectors/track, 14593 cylinders, total 234441648 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x3f2e39cd Device Boot Start End Blocks Id System /dev/sdb1 2048 234438655 117218304 7 HPFS/NTFS/exFAT Note: sector size is 4096 (not 512) fdisk: unable to seek on /dev/sdc: Invalid argument root@PartedMagic:~# Quote: Run: Mount/dev/sdc1 Status: Finished with error (exit status 1) udevil: error64: unable to determine device fstype - specify with -t |
| My System Specs |
| 10 Nov 2012 | #5 |
| | You were given the ISO's to burn to CD using Windows Image Burner to run the maker's HD Diagnostic extended CD scan. Do that now. If the HD passes then work through these other Troubleshooting Steps for Windows 7 |
| My System Specs |
| 10 Nov 2012 | #6 |
| Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 SecretCity | It's a western digital disk run this Data Lifeguard Diagnostic for DOS (CD) Data Lifeguard Diagnostic for Windows source: WD Support / Downloads / SATA & SAS / WD AV-GP Is drive fine or faulty? --------------------- in elevated command prompt in Windows 7: Code: diskpart list disk sel disk 1 (just select right number!) list part (it lists only 1 on external)? sel part 1 det part Assume drive letter is G Code: chkdsk/f G: |
| My System Specs |
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Help needed - Cant boot system problems?
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