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Windows 7: PC freezes when dvd is inserted

16 Nov 2012   #1

Windows 7 Ultimate 32 bit
PC freezes when dvd is inserted

My PC often freezes when i insert a DVD-RW in the drive
and only returns to normal when i take out the disk
please help me overcome this problem

My System SpecsSystem Spec

16 Nov 2012   #2

Windows 7 Home Premium 32-Bit - Build 7600 SP1

Does the light on the DVD come on as if it is trying to run the disk? If so, try running a virus scan to make sure that is not the problem.
My System SpecsSystem Spec
16 Nov 2012   #3

Windows 7 Home Premium 32 bit

1. Is your DELL a desktop or laptop?

2. How old is it?

3. Is it still under warranty?

4. When did this freezing start?

5. Do you remember any software installed recently that could be connected to this event?

At the moment the prognosis is not good but I may reverse my thoughts depending upon your reply.

see you tomorrow morning.
My System SpecsSystem Spec


 PC freezes when dvd is inserted

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