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Windows 7: Unable to start windows on my Laptop

18 Nov 2012   #1

Windows 7 Home Premium 64 bit
Unable to start windows on my Laptop

Hi, I'm having problems starting Windows on my brother's laptop and I'm not so tech savvy so please bear with me.

This morning I tried starting it, the two options launch startup repair and launch windows normally were displayed. I clicked launch startup repair and after it said "loading files", it gave me a black screen for nearly 2 hours. Then I restarted and clicked launch normally. It took longer than usual, then took me back to the initial toshiba startup screen.

I tried pressing f8 and booting in safe mode, but safe mode takes me back to the initial screen as well. I can't boot using last good configuration either.

The laptop is about 2 years old
Toshiba model # PSK2CU - 0QU01U
Running Windows 7 Home Premium 64 bit

unfortunately since it is not my computer, I do not possess more information besides what is on the label. Thanks in advance!

My System SpecsSystem Spec

18 Nov 2012   #2
Microsoft MVP


Work through these steps for Troubleshooting Windows 7 Failure to Start.
My System SpecsSystem Spec

 Unable to start windows on my Laptop

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