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| 22 Nov 2012 | #1 |
| | I can not figure out what happened to my computer windows 7 good morning I can't figure out what happened to my computer windows 7 Ultimate Service Pack 1. What I know is what I did 1.downloader and ran the CCleaner 2. '' '' the CursorFX evening the computer normally closed All normal to a breakfast ' on open ...sometime I see '' correct desktop. Opens and that existed before in almost no desktop. All folders and documents have been transferred. Programs shortcuts and others have been deleted. I can not delete a program or to install Most programs that I no longer work and that energy go to do it asks me to enter like administrator. I tried to do a restore and it puts me. Please if someone can help me apologizing for my English. Attach photos thanks why a,pgn does not seem like b.pgn |
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| 23 Nov 2012 | #2 |
| | please no one ? |
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| 23 Nov 2012 | #3 |
| | It seems you've become infected probably from the dodgy cursor crapware. Since you have limited functionality I would start with the steps for Troubleshooting Windows 7 Failure to Start until you can work from the desktop. It's possible you have an infection that hides your files. We can help you more specifically once we know the results of the initial malware scans run from Safe Mode or boot disk. Last edited by gregrocker; 23 Nov 2012 at 04:52 PM.. |
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| 23 Nov 2012 | #4 |
| | I would try a system restore to a point before you ran CCleaner. Did you allow ccleaner to clean up the registry and if so did you make a backup of the registry? |
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| 23 Nov 2012 | #5 |
| | Thanks for the response. The program (malware) I hadn't installed it and I can not install nor in Safe Mode. As for CCleaner I haven't kept my backup of the registry. I noticed that in the updates is a problem. In reseting, you say I can not do. Do not allow to go inside In reseting, you say I can not do? Do not allow to go inside How can I get the administrator privileges? Thanks |
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| 23 Nov 2012 | #6 |
| | If you cannot run Malwarebytes in Safe Mode, then move on to the next step to run the bootable AntiVirus scan. Follow the steps in Troubleshooting Windows 7 Failure to Start. If you need help completing a step, ask back a specific question using a full sentence. |
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| 23 Nov 2012 | #7 |
| | Try using http://www.bleepingcomputer.com/download/unhide/ to see if you can restore your files. |
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| 23 Nov 2012 | #8 |
| | A root kit which hides the files may need to be cleaned up first before running unHide. Unhide.exe - A introduction as to what this program does Waiting to hear the results of Windows Defender offline scans. If you have problems running these scans we need to know what they are, described in complete sentences. |
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| 23 Nov 2012 | #9 |
| | I also recommend checking the validity of this Ultimate installation. 1. Download and save this tool to your desktop: http://go.microsoft.com/fwlink/?linkid=52012 2. Run the tool, and then click 'Copy' - ignore any errors if they appear 3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply Regards, Golden |
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