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Windows 7: I can not figure out what happened to my computer windows 7


22 Nov 2012   #1

Windows 7 Ultimate 32bit.
 
 
I can not figure out what happened to my computer windows 7

good morning
I can't figure out what happened to my computer windows 7 Ultimate Service Pack 1.
What I know is what I did
1.downloader and ran the CCleaner
2. '' '' the CursorFX
evening the computer normally closed
All normal to a breakfast ' on open ...sometime I see '' correct desktop.
Opens and that existed before in almost no desktop.
All folders and documents have been transferred.
Programs shortcuts and others have been deleted.
I can not delete a program or to install
Most programs that I no longer work and that energy go to do it asks me to enter like administrator. I tried to do a restore and it puts me.
Please if someone can help me apologizing for my English. Attach photos thanks
why a,pgn does not seem like b.pgn



Attached Images
    
My System SpecsSystem Spec
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23 Nov 2012   #2

Windows 7 Ultimate 32bit.
 
 

please no one ?
My System SpecsSystem Spec
23 Nov 2012   #3
Microsoft MVP

 

It seems you've become infected probably from the dodgy cursor crapware.

Since you have limited functionality I would start with the steps for Troubleshooting Windows 7 Failure to Start until you can work from the desktop.

It's possible you have an infection that hides your files. We can help you more specifically once we know the results of the initial malware scans run from Safe Mode or boot disk.
My System SpecsSystem Spec
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23 Nov 2012   #4

openSUSE 13.1 64bit
 
 

I would try a system restore to a point before you ran CCleaner.

Did you allow ccleaner to clean up the registry and if so did you make a backup of the registry?
My System SpecsSystem Spec
23 Nov 2012   #5

Windows 7 Ultimate 32bit.
 
 

Thanks for the response. The program (malware) I hadn't installed it and I can not install nor in Safe Mode.
As for CCleaner I haven't kept my backup of the registry.
I noticed that in the updates is a problem.
In reseting, you say I can not do.
Do not allow to go inside
In reseting, you say I can not do?
Do not allow to go inside
How can I get the administrator privileges?
Thanks


Attached Thumbnails
I can not figure out what happened to my computer windows 7-56.png   I can not figure out what happened to my computer windows 7-57.png  
My System SpecsSystem Spec
23 Nov 2012   #6
Microsoft MVP

 

If you cannot run Malwarebytes in Safe Mode, then move on to the next step to run the bootable AntiVirus scan.

Follow the steps in Troubleshooting Windows 7 Failure to Start.

If you need help completing a step, ask back a specific question using a full sentence.
My System SpecsSystem Spec
23 Nov 2012   #7

Windows 7 Home Premium 64-bit SP1
 
 

Try using http://www.bleepingcomputer.com/download/unhide/ to see if you can restore your files.
My System SpecsSystem Spec
23 Nov 2012   #8
Microsoft MVP

 

A root kit which hides the files may need to be cleaned up first before running unHide. Unhide.exe - A introduction as to what this program does

Waiting to hear the results of Windows Defender offline scans.

If you have problems running these scans we need to know what they are, described in complete sentences.
My System SpecsSystem Spec
23 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

I also recommend checking the validity of this Ultimate installation.

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Regards,
Golden
My System SpecsSystem Spec
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 I can not figure out what happened to my computer windows 7




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