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Windows 7: Assistance Please!

23 Nov 2012   #21
Seeker1

Windows 7 Home Premium, 64 bit
 
 

Hp Photosmart C5180. Software is running fine on Desktop?


My System SpecsSystem Spec
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23 Nov 2012   #22
indianacarnie

 

I'm looking at it..... but whats the model number of the printer?
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23 Nov 2012   #23
indianacarnie

 

o.k. wait....
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23 Nov 2012   #24
Seeker1

Windows 7 Home Premium, 64 bit
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
Sorry I can't give any help. Don't use printers at all and haven't had anything like what you are describing. Would have to see the error message. I would be very cautious about using the Wise cleaner though. I've had troubles with it before and don't use it anymore. Just my opinion.
What do you use?
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23 Nov 2012   #25
Seeker1

Windows 7 Home Premium, 64 bit
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
o.k. wait....
Thanks!
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23 Nov 2012   #26
indianacarnie

 

Have you been using the install wizard ?
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23 Nov 2012   #27
Seeker1

Windows 7 Home Premium, 64 bit
 
 

Yes!
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23 Nov 2012   #28
indianacarnie

 

You're trying to install from the factory disk, correct? Theres a patch for certain versions of that software. Have you tried that?

http://h10025.www1.hp.com/ewfrf/wc/d...roduct=1153481
My System SpecsSystem Spec
23 Nov 2012   #29
Seeker1

Windows 7 Home Premium, 64 bit
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
You're trying to install from the factory disk, correct? Theres a patch for certain versions of that software. Have you tried that?
I had to download from website. Original disk that was with the unit did not include OS Windows 7, 64 bit. I have downloaded the program several times, from different HP sites:Canada, US, Britain? When I bought the printer, it was put into storage, almost immediately. I just reactivated it, and replaced the ink cartridges. It had been working properly ... until all of the Windows 7 updates.
My System SpecsSystem Spec
23 Nov 2012   #30
Seeker1

Windows 7 Home Premium, 64 bit
 
 

The patch works for ...
The solution in this document resolves software installation issues only for Windows 7 computers with an AMD C-50, C-60, or Z-01 1.00 GHz processor.
If your computer runs an AMD C-50, C-60, or Z-01 1.00 GHz processor, continue with the steps in the following solution.


Not my laptop!.
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 Assistance Please!




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