Assistance Please!

indianacarnie said:

A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows HP Photosmart C5180 All-in-One Printer | HP® Support

This is what I found on HP support. Have you been there yet?

As an aside, sfc /scannow wouldn't help n your situation since it detects/repairs system files not other things. I empty my temp files by hand like this : Click start button > type in disk cleanup > select the drive you want to clean. It gives YOU control of what you want to clean and what you want to leave.

Running sfc /scannow was the recommendation of Toshiba support. I now have basic driver support, but that's all.

I have tried HP support, but they do not list any support for a printer that was first put on the market six years ago. I have not had this printer that long, and as I stated earlier, I also had it in storage for a few years. System restore, attempted multiple times, proved to be a waste of time.

Thank you very much for attempting to assist me. I appreciate it. Take care!

Hopefully, someone will be able to assist me in correcting this problem!

The disk may be corrupt or outdated, so download and run the latest software for the printer from the HP website which is the modern way to handle this. In fact that's what your Downloads folder is for. Make sure you rightclick the .exe to Run as Admin.

I notice you were considering running Factory Recovery disks. This only reinstalls the factory bloatware and duplicate utilities which corrupt and throttle WIn7 from its native instantaneous state. Almost no tech enthusiast would keep such an install.

Consider getting the vastly superior Clean Reinstall - Factory OEM Windows 7. As it's a specialty of these forums we will be here to help you every step of the way.

At the minimum if you run with the bloated factory install I would Clean Up Factory Bloatware to regain some Win7 performance.

In addition as noted trying to solve problems caused by these lard-infested installs using optimizers like Wise cleaner will cause additional problems including the corruption you're seeing. Only use CCleaner and the tools provided in the tutorials to assure perfect install and performance, based on tens of thousands of installs we've helped with here.