windows 7 it keeps telling me password is incorrect


  1. Posts : 8
    Windows 7 ultimate x 64
       #1

    windows 7 it keeps telling me password is incorrect


    When I try to log in on windows 7 it keeps telling me password is incorrect, but I know it’s the right one .When I log in via safe mode it accepts the password with no problem
    I have changed the password a few times but when I reboot it says wrong password
    So I need to start safe mode etc. again can anyone help regarding this

    Thanks
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2
      My Computer


  3. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #3

    Hi Goodwinteam, welcome to the Seven Forums.

    As you can log in to Safe Mode using your password I see no reason for using any tools to reset the password.

    Simply log in to Safe mode, go to Control Panel > Users and remove your password (see tutorial).

    Now exit Safe Mode, log in normally without password, go to Control Panel > Users and set a new password (tutorial). It should work now.

    Kari
      My Computer


  4. Posts : 8
    Windows 7 ultimate x 64
    Thread Starter
       #4

    Hi Kari
    Thanks for the reply, I’ve followed those steps but after a reboot or restart it does it again to you think if I delete the user credentials this will this solve the problem or could it be malware?
      My Computer


  5. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #5

    You could of course scan for malware but I do not think so.

    My suggestion is to remove password in Safe Mode as I told in my previous post, then still in Safe mode run the Windows System File Checker SFC (tutorial), shut down the PC, restart and log in to Windows normally without a password.

    Kari
      My Computer


 

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