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Windows 7: My Windows 7 won't load.


23 Nov 2012   #1

Windows 7 Home Premium 64bit
 
 
My Windows 7 won't load.

About 3 weeks my notebook has fell on the ground. The display was broken, i already changed it for new led display.But my Windows 7 won't load. I really don't know what is the problem.
I tried everything. Safe Mode, Safe Mode with command prompt, Startup Repair, Last know good config. I don't know what do do.
I waited about a 10 minutes to load it but it only shows a grey screen with mouse cursor nothing else.
The model of my notebook is Packard Bell EasyNote TSX66-HR-263CZ. I have Windows 7 Home Premium 64bit. What can you recommend?



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23 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Please follow the tips provided here:

Troubleshooting Windows 7 Failure to Boot

Regards,
Golden
My System SpecsSystem Spec
23 Nov 2012   #3

Windows 7 Home Premium 64bit
 
 

Can't be the problem with HDD? Destroyed or something by the fall??
My System SpecsSystem Spec
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23 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Possibly, but you get the cursor which indicates you are getting a partial boot, so the HDD is still working fine - follow the steps in the tutorial.
My System SpecsSystem Spec
23 Nov 2012   #5

Windows 7 Ultimate SP1 (64 bit), Windows XP SP3, Linux Mint 17 MATE (64 bit)
 
 

Quote   Quote: Originally Posted by Golden View Post
Possibly, but you get the cursor which indicates you are getting a partial boot, so the HDD is still working fine - follow the steps in the tutorial.
That doesn't preclude a damaged block/sector.

@knightlifee
Can you get the Windows Startup Repair function to work?
If so, can you run CHKDSK from the Command Prompt?
My System SpecsSystem Spec
23 Nov 2012   #6

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by lehnerus2000 View Post
Quote   Quote: Originally Posted by Golden View Post
Possibly, but you get the cursor which indicates you are getting a partial boot, so the HDD is still working fine - follow the steps in the tutorial.
That doesn't preclude a damaged block/sector.

@knightlifee
Can you get the Windows Startup Repair function to work?
If so, can you run CHKDSK from the Command Prompt?
lehnerus2000
I started my notebook, it shows me Packard bell logo, then if i want to start Launch Startup Repair (recommended) and Start Windows Normally, so if i started this Startup Repair, Windows is loading files...., Starting Windows and then..black screen and then grey screen with cursor. Nothing else. It does too for Start Windows Normally option. I really don't know what is with pc. It's in warranty too, i have my notebook for only one month.
This Safe Mode with Command Prompt isn't working aswell. Only grey screen, nothing else.
My System SpecsSystem Spec
24 Nov 2012   #7
Microsoft MVP

 

Is the HD detected in BIOS setup? Run the HD diagnostics given in forenote of tutorial Golden linked. It will confirm the HD condition.

Then I'd also test RAM to see if it's functioning correctly.

If these are OK can you boot a Linux live disk or Hiren’s BootCD 15.1 Live XP to browse the HD to see if you see your files and see if the functions of those OS's work?

Did your OEM's tech Support replace the screen? Are they willing to further repair or replace the PC?
My System SpecsSystem Spec
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 My Windows 7 won't load.




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