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Windows 7: "Windows Explorer has stopped Working"

25 Nov 2012   #1
crgibson

Win 7 HP 64bit w/SP1
 
 
"Windows Explorer has stopped Working"

I just started having "Windows Explorer has stopped Working" show each time I right click any drive or folder in the left hand column of explorer. Attached snip from event viewer doesn't tell ME what to do, if anything.

I have run SFC /Scannow a couple of time but nothing shows as needing repair or replacement.

Thanks for any help.




Attached Thumbnails
-event-1000.png  
My System SpecsSystem Spec
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26 Nov 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

If you haven't already done so, run a full scan with your updated anti-virus suite to rule out malware. Since no anti-malware product is 100% effective 100% of the time, it wouldn't hurt to run a couple more on-demand scans just to double check your primary product. These free utilities are recommended.

Malwarebytes

ESET Online Scanner

HitmanPro

SuperAntispyware

Another possibility is that sometimes a "Windows Explorer has stopped working" error message can be traced back to an application conflict. I'd suggest trying a clean boot (AKA clean startup) to see if some problematic app can be isolated.

Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
26 Nov 2012   #3
adelejukerberg

Windows 8
 
 

Looks like you are affected by a virus..try to run your anti-virus. Hope it will do the needful!
My System SpecsSystem Spec
.


26 Nov 2012   #4
crgibson

Win 7 HP 64bit w/SP1
 
 

marsmimar - adelejukerberg

Thanks for your replys. Malwarebytes and SuperAntispyware run on a schedule each night. Nothing found. Just finished doing a Clean Startup but nothing has changed. ESET Online found nothing but HitmanPro found 1 Traces (see attached).

I went to the registry and found that this is a downloader. See attached.

Question: what do I do about it?

Thanks for the help.


Attached Thumbnails
-softonic.png   -registry.png  
My System SpecsSystem Spec
26 Nov 2012   #5
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

I'm guessing that you've visited the Softonic website before and downloaded some programs or apps. If so, Softonic installed its downloader to make those downloads easier/faster. You can either leave the downloader as is or uninstall it. If you ever revisit Softonic and download other programs, the downloader will be reinstalled.

Here are a few more things to try to solve this problem:

Windows Explorer Has Stopped Working Fix

If all else fails you might consider a repair install. It should fix your Windows 7 and preserve your user accounts, data, programs, system drivers, etc.

Repair Install
My System SpecsSystem Spec
27 Nov 2012   #6
crgibson

Win 7 HP 64bit w/SP1
 
 

marsmimar - Thanks for your suggestions. I tried "Windows Explorer Has Stopped Working Fix" (some of them
more than once) but nothing has helped. I will try the repair install next, but will have to wait for few days. Will post a reply with results.

Thanks again.
My System SpecsSystem Spec
28 Nov 2012   #7
crgibson

Win 7 HP 64bit w/SP1
 
 

PROBLEM SOLVED!!!!!!!!!!

Before doing a repair install I tried a few things. I remember installing the new SpyBot 2 the day before I starting the problem.

It turns out that if you go to Start Center/Advanced Tools/Settings/System Integration and click on uninstall Windows Explorer integration it solves the "Windows Explorer Has Stopped Working" problem.

Hope this helps someone else with this problem.
My System SpecsSystem Spec
28 Nov 2012   #8
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Excellent detective work! Thanks for posting the fix.
My System SpecsSystem Spec
Reply

 "Windows Explorer has stopped Working"




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