Unknown software exception 0x40000015

Sir George said:

blanchflower said:

OK, I added in these 2 Microsoft entries. They are Microsoft XBOX 360 accessories and Bing desktop. These are the 2 I can find. But when I try to restart the computer by closing my Firefox browser, I had to do a force restart. The message being 0x40000015 is not closed. So when I did a force restart, my laptop restarted and the message did NOT appear.

What is going on here?

Thanks!

I am slightly confused; what do you mean by "when I try to restart the computer by closing my Firefox browser". You should exit the browser prior to shutting down to be sure no files are open which will cause a Windows' notice that the program is active and pause the process.

Yes, I did not exit my browser prior to shutting down at first. But when I retried a 2nd time, this time closing my browser, no such issues appeared.

blanchflower said:

Sir George said:

blanchflower said:

OK, I added in these 2 Microsoft entries. They are Microsoft XBOX 360 accessories and Bing desktop. These are the 2 I can find. But when I try to restart the computer by closing my Firefox browser, I had to do a force restart. The message being 0x40000015 is not closed. So when I did a force restart, my laptop restarted and the message did NOT appear.

What is going on here?

Thanks!

I am slightly confused; what do you mean by "when I try to restart the computer by closing my Firefox browser". You should exit the browser prior to shutting down to be sure no files are open which will cause a Windows' notice that the program is active and pause the process.

Yes, I did not exit my browser prior to shutting down at first. But when I retried a 2nd time, this time closing my browser, no such issues appeared.

Ok, so the MS entries are not causing the error message to appear, is that right?

Sir George said:

blanchflower said:

Sir George said:

I am slightly confused; what do you mean by "when I try to restart the computer by closing my Firefox browser". You should exit the browser prior to shutting down to be sure no files are open which will cause a Windows' notice that the program is active and pause the process.

Yes, I did not exit my browser prior to shutting down at first. But when I retried a 2nd time, this time closing my browser, no such issues appeared.

Ok, so the MS entries are not causing the error message to appear, is that right?

Yes.

:)

blanchflower said:

OK, I did a 2nd restart and this time, I did not have to force it. There was no error message when my laptop started. By the way, these are the programs in Start Up. They are:

Microsoft XBox 360 accessories (checked)
Bing desktop (checked)
Adobe Reader - unchecked
Updater (Manufacturer Ask) - I suspect that this is causing the problem - unchecked
Data Manager - unchecked
Google update -unchecked
Steam -unchecked
Java Platform -unchecked

I believe you are correct about the "Updater" being the cause of the problem. Add back all the other entries and check the resultes.

Sir George said:

blanchflower said:

OK, I did a 2nd restart and this time, I did not have to force it. There was no error message when my laptop started. By the way, these are the programs in Start Up. They are:

Microsoft XBox 360 accessories (checked)
Bing desktop (checked)
Adobe Reader - unchecked
Updater (Manufacturer Ask) - I suspect that this is causing the problem - unchecked
Data Manager - unchecked
Google update -unchecked
Steam -unchecked
Java Platform -unchecked

I believe you are correct about the "Updater" being the cause of the problem. Add back all the other entries and check the resultes.

No, we were both wrong. I added in all the entries except the updater and got the error message. I suspect that it is the data manager. I will try again and post back the results.

blanchflower said:

OK this time, all the items were checked except for Data Manager (manufacturer Banddo Media). When I restart my laptop. No error message appeared. So this program is the cause of the error message. Do ou have any idea what is this? How do I uninstall it?

Thanks!

Data Manager is a 3rd party application which is not installed by Windows. I am not familiar with it from any personal experience. Removing the entry from "Startup" is not going to cause any harm to your computer, so you can leave it as is.

Do you recall installing any software recently which might have unkinowingly added the program? If that's not the case, you can try a search for "Data Manager" and check the results for any folders or files that may exist on your system. Personally, I use a 3rd party software for searching, called FileLocator, which I find superior to the built in Windows search feature. You can download the free version from the following site;

FileLocator Lite - Free File Searching Utility

I would suggest using it as an alternative to MS's search.

I did a google search on Data Manager and this is what I found.

The Data manager from Bandoo Media is a software used to inform you about the latest updates, if available for the softwares which are already installed on the computer. It can also be a threat in disguise.

So I guess that this program is malware. My Norton Anti-Virus failed to find anything.

Well, I downloaded Microsoft Safety Scanner and it is now scanning my laptop. Also, I managed to uninstall Bandoo. Then when I checked msconfig, it states that the manufacturer Data Manager is unknown now. Does this mean that it had been uninstalled completely from my OS?