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Windows 7: My computer will not start in safe mode

21 Dec 2012   #1
Alan1200

Windows 7
 
 
My computer will not start in safe mode

Hi I'm a complete novice at this
My computer will not start-up normally
Or in safe mode, Failure ID 6CQ708-4RH6B4-XD03HF-60Q003 When I run hard disc test
It stops loading when it gets to \ Windows\system 32\drivers\NISx64\1008030.006\SYMEFA64.sys
Any help would be greatly appreciated thank you very much Alan


My System SpecsSystem Spec
.

21 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

SYMEFA64.SYS = Symantec Extended File Attributes

Try:Consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test.Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Post your results.
My System SpecsSystem Spec
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 My computer will not start in safe mode




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