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Windows 7: laptop hangs when during sleep or hibernation with black screen


21 Dec 2012   #1

Windows 7 Ultimate x64
 
 
laptop hangs when during sleep or hibernation with black screen

when ever i sleep or hibernate my dell inspiron pc it hangs black screen with very little hdd activity and remains so until i forcibly shutdown by pressing power button.Ater reboot i am able to go to sleep or hibernation but after a continuous operation of more than 30mins this error occurs.I removed alcohol 120%,uninstalled sptd driver and updated all drivers i could find. I recently formatted the pc with all win 7 updates installed with sp1.i have kis 2013 security suite all updated.Please help.
Memory diagnostics result all pass.
SFC scannow did'nt find integrate voilatio.

also i found these events in administrative log please tell if they have something to do with it.
Log Name: System
Source: Microsoft-Windows-WMPNSS-Service
Date: 20-12-2012 14:50:05
Event ID: 14332
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: RDS-FireBlade
Description:
Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-WMPNSS-Service" Guid="{6A2DC7C1-930A-4FB5-BB44-80B30AEBED6C}" EventSourceName="WMPNetworkSvc" />
<EventID Qualifiers="49165">14332</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T09:20:05.000000000Z" />
<EventRecordID>4398</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>RDS-FireBlade</Computer>
<Security />
</System>
<EventData>
<Data Name="ServiceName">WMPNetworkSvc</Data>
<Data Name="ErrorCode">0x80004005</Data>
</EventData>
</Event>



Log Name: Application
Source: Microsoft-Windows-WMI
Date: 20-12-2012 14:48:27
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: RDS-FireBlade
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T09:18:27.000000000Z" />
<EventRecordID>3557</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>RDS-FireBlade</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-WLAN-AutoConfig
Date: 20-12-2012 13:08:03
Event ID: 4001
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: RDS-FireBlade
Description:
WLAN AutoConfig service has successfully stopped.

Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />
<EventID>4001</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>2</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T07:38:03.079993100Z" />
<EventRecordID>4288</EventRecordID>
<Correlation />
<Execution ProcessID="1172" ThreadID="1468" />
<Channel>System</Channel>
<Computer>RDS-FireBlade</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-WLAN-AutoConfig
Date: 20-12-2012 13:08:03
Event ID: 10002
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: RDS-FireBlade
Description:
WLAN Extensibility Module has stopped.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />
<EventID>10002</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T07:38:03.064393100Z" />
<EventRecordID>4287</EventRecordID>
<Correlation />
<Execution ProcessID="1172" ThreadID="1468" />
<Channel>System</Channel>
<Computer>RDS-FireBlade</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ExtensibleModulePath">C:\Windows\System32\bcmihvsrv64.dll</Data>
</EventData>
</Event>

Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 20-12-2012 13:07:22
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: RDS-FireBlade
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-530557061-3100968591-215618514-1000:
Process 2696 (\Device\HarddiskVolume2\Program Files (x86)\TuneUp Utilities 2012\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-530557061-3100968591-215618514-1000\Software\TuneUp\Utilities\12.0\Nag

Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T07:37:22.722722200Z" />
<EventRecordID>3545</EventRecordID>
<Correlation />
<Execution ProcessID="1208" ThreadID="6912" />
<Channel>Application</Channel>
<Computer>RDS-FireBlade</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">1 user registry handles leaked from \Registry\User\S-1-5-21-530557061-3100968591-215618514-1000:
Process 2696 (\Device\HarddiskVolume2\Program Files (x86)\TuneUp Utilities 2012\TuneUpUtilitiesService64.exe) has opened key \REGISTRY\USER\S-1-5-21-530557061-3100968591-215618514-1000\Software\TuneUp\Utilities\12.0\Nag
</Data>
</EventData>
</Event>


Log Name: Application
Source: Microsoft-Windows-CAPI2
Date: 20-12-2012 13:05:06
Event ID: 513
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: RDS-FireBlade
Description:
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary VMware kbd.

System Error:
The system cannot find the file specified.
.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />
<EventID Qualifiers="0">513</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T07:35:06.153842300Z" />
<EventRecordID>3529</EventRecordID>
<Correlation />
<Execution ProcessID="1624" ThreadID="4496" />
<Channel>Application</Channel>
<Computer>RDS-FireBlade</Computer>
<Security />
</System>
<EventData>
<Data>

Details:
AddLegacyDriverFiles: Unable to back up image of binary VMware kbd.

System Error:
The system cannot find the file specified.
</Data>
</EventData>
</Event>


Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 20-12-2012 12:27:33
Event ID: 6004
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: RDS-FireBlade
Description:
The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Wlclntfy" />
<EventID Qualifiers="32768">6004</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T06:57:33.000000000Z" />
<EventRecordID>3316</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>RDS-FireBlade</Computer>
<Security />
</System>
<EventData>
<Data>TrustedInstaller</Data>
<Binary>69060000</Binary>
</EventData>
</Event>


Log Name: Application
Source: Microsoft-Windows-CAPI2
Date: 20-12-2012 12:27:13
Event ID: 257
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: RDS-FireBlade
Description:
The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -107.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />
<EventID Qualifiers="0">257</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T06:57:13.213293700Z" />
<EventRecordID>3315</EventRecordID>
<Correlation />
<Execution ProcessID="1628" ThreadID="2168" />
<Channel>Application</Channel>
<Computer>RDS-FireBlade</Computer>
<Security />
</System>
<EventData>
<Data>-107</Data>
</EventData>
</Event>


Log Name: Application
Source: Microsoft-Windows-WMI
Date: 20-12-2012 08:18:16
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: RDS-FireBlade
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T02:48:16.000000000Z" />
<EventRecordID>3211</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>RDS-FireBlade</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>


Log Name: System
Source: Server
Date: 20-12-2012 07:28:53
Event ID: 2505
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: RDS-FireBlade
Description:
The server could not bind to the transport \Device\NetBT_Tcpip_{2283B314-5921-4A5D-B92B-B17989139A39} because another computer on the network has the same name. The server could not start.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Server" />
<EventID Qualifiers="49152">2505</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-20T01:58:53.000000000Z" />
<EventRecordID>3568</EventRecordID>
<Channel>System</Channel>
<Computer>RDS-FireBlade</Computer>
<Security />
</System>
<EventData>
<Data>\Device\NetBT_Tcpip_{2283B314-5921-4A5D-B92B-B17989139A39}</Data>
<Binary>34000000</Binary>
</EventData>
</Event>


My System SpecsSystem Spec
.

21 Dec 2012   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello rajdeepak and welcome if you feel it might be a memory issue and want to do a thorough memory test mate use memtest you need to make a bootable disk for it set the BIOS to boot from optical and let it run.

This app does take a fair while to run and you should do at least seven passes. Sometimes you may find errors fairly quickly. This doesn't involve the OS by the way.

Memtest86+ - Advanced Memory Diagnostic Tool
My System SpecsSystem Spec
21 Dec 2012   #3

Windows 7 Ultimate x64
 
 

thanks i will do it right now
My System SpecsSystem Spec
.


22 Dec 2012   #4
Microsoft MVP

 

Sleep problems are most often Display driver related so update that driver or try another from the Dell Support downloads webpage for your tag number.

Try also these steps for Sleep Mode Problems - Vista Forums

Check the logs for clues, system resources, establish a Clean Boot, and the rest of these Troubleshooting Steps for Windows 7

Keep us posted on what you find as there are other steps if those don't help.
My System SpecsSystem Spec
22 Dec 2012   #5

Windows 7 Ultimate x64
 
 

Powercfg query gave this result can anyone tell me what this means because i am able to hibernate and sleep but error happens frequently.




C:\Windows\system32>powercfg -a
The following sleep states are available on this system: Standby ( S3 ) Hibernat
e Hybrid Sleep
The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
Standby (S2)
The system firmware does not support this standby state.

C:\Windows\system32>powercfg lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 0

My System SpecsSystem Spec
22 Dec 2012   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Did you run through Gregs reference yet and have you done anything in the registry ie use a registry cleaner?

The other thing is it mentions firmware have you done any system drivers, BIOS updates?
My System SpecsSystem Spec
22 Dec 2012   #7

Windows 7 Ultimate x64
 
 

I have ccleaner and tuneup utilities 2012 which use for registry cleaning,i did the memory test and check the various sleep problemfixes referred .I will try the clean boot in a few minutes thats all is left to do.My bios and firmware the latest and this problem occure after i reformatted my drive and re installed win 7.
My System SpecsSystem Spec
22 Dec 2012   #8
Microsoft MVP

 

TuneUp utilities can ruin Windows 7. If you installed and ran it recently I would SYstem Restore before that point to see if that helps. Then uninstall it and use only CCleaner.

Read over the tools and methods which assure you will get and keep a perfect install in Clean Reinstall - Factory OEM Windows 7.

Did your reinstall vary much from those steps, and are you using anything else other than the recommended tools which assure keeping a perfect install?
My System SpecsSystem Spec
22 Dec 2012   #9

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by rajdeepak singh View Post
I have ccleaner and tuneup utilities 2012 which use for registry cleaning,i did the memory test and check the various sleep problemfixes referred .I will try the clean boot in a few minutes thats all is left to do.My bios and firmware the latest and this problem occure after i reformatted my drive and re installed win 7.
Personally rajdeepak I don't like any tune up utilities mate they are not necessary really because there are some good tutorials in here that can do the job as efficiently as any add on.
But that is your own choice.

If this is a free program why not dump it pro tem and pick it later if you still want it. A good example is my brother in the UK he has all sorts of tune up apps that ran riot through the machine and it took a lot of getting back to normal. With the CC and the registry stuff always make a back up to go back to.

Let us know how you go.
My System SpecsSystem Spec
22 Dec 2012   #10

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
TuneUp utilities can ruin Windows 7. If you installed and ran it recently I would SYstem Restore before that point to see if that helps. Then uninstall it and use only CCleaner.

Read over the tools and methods which assure you will get and keep a perfect install in Clean Reinstall - Factory OEM Windows 7.

Did your reinstall vary much from those steps, and are you using anything else other than the recommended tools which assure keeping a perfect install?
Sorry Greg I must have been typing at the same time but more or less what you have said
My System SpecsSystem Spec
Reply

 laptop hangs when during sleep or hibernation with black screen




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