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Windows 7: Recovery does not work, admin account does not work

27 Dec 2012   #1

Windows 7 home
 
 
Recovery does not work, admin account does not work

My mom is visiting and brought her computer complaining that she couldn't get online. The problem seems to be much bigger than that.
I tried searching the forums and could only get so far. I enabled the hidden admin account and booted into safe mode. Going into the control panel:

Clicking on System, user accounts, or recovery does nothing. The screen just sits there.
Clicking on device manager brings up an error message

Microsoft management console
MMC cannot open the file C:\windows\system32\devmgmt.msc.
This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access to the file.

The file is located there and dated 6/10/2009

The pc is an hp running windows 7. I cannot get much more info than that because clicking on system doesn't bring up the info.

I am not sure where to go from here. I can't restore if the restore program isn't working.

My System SpecsSystem Spec
.

27 Dec 2012   #2

Windows 7 Ultimate 64 bit
 
 

Try running sfc /scannow to repair important Windows files usually takes 5 to 10 minutes. Open up windows command prompt (cmd). Go to start orb and click, then in the search box type in cmd and hit enter. In the cmd window type in sfc /scannow...just as you see it.
My System SpecsSystem Spec
27 Dec 2012   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

From Elevated Command Prompt do:

Code:
sfc/scannow
post results

Also in elevated command prompt:


Code:
  1. Net user administrator p@ssw0rD
  2. Net user administrator /active:yes
Now logoff and logon as user administrator with that password. All works fine under that account?
If so perform a system restore and go back in time.
My System SpecsSystem Spec
.


27 Dec 2012   #4

Windows 7 home
 
 

Thank you! I can now access everything and the computer seems to be working again.

I had enabled the administrator account and couldn't do anything. The scan repaired something, I can't seem to look at the log but it corrected the problem.
My System SpecsSystem Spec
27 Dec 2012   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Copy C:\windows\Logs\CBS\cbs.log to desktop. Then zip it and post zipfile
My System SpecsSystem Spec
27 Dec 2012   #6
Microsoft MVP

 

In addition clean up the HP factory bloatware which is the worst in the industry and throttles Windows 7: Clean Up Factory Bloatware

In fact most tech enthusiasts will not run the bloated HP preinstall but prefer to Clean Reinstall - Factory OEM Windows 7

Here are other Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
28 Dec 2012   #7

Windows 7 home
 
 

I think I attached the file. Any idea on what happened?
My System SpecsSystem Spec
28 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Familytech View Post
I think I attached the file. Any idea on what happened?
The file starts with information 2012-12-28 13:46:21
I think you should post the one before that time
Something like CbsPersist_20121221110545.cab
My System SpecsSystem Spec
28 Dec 2012   #9

Windows 7 home
 
 

Here are the two next most recent files.
My System SpecsSystem Spec
28 Dec 2012   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Familytech View Post
Here are the two next most recent files.
I did analyze the file and searched for [SR] and did put all lines with [SR] in a new file. After that I cleaned that file. See attached file


Attached Files
File Type: txt sfc.txt (9.6 KB, 4 views)
My System SpecsSystem Spec
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 Recovery does not work, admin account does not work





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