My mom is visiting and brought her computer complaining that she couldn't get online. The problem seems to be much bigger than that.
I tried searching the forums and could only get so far. I enabled the hidden admin account and booted into safe mode. Going into the control panel:
Clicking on System, user accounts, or recovery does nothing. The screen just sits there.
Clicking on device manager brings up an error message
Microsoft management console
MMC cannot open the file C:\windows\system32\devmgmt.msc.
This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access to the file.
The file is located there and dated 6/10/2009
The pc is an hp running windows 7. I cannot get much more info than that because clicking on system doesn't bring up the info.
I am not sure where to go from here. I can't restore if the restore program isn't working.