I am new to this forum and I am hoping that someone here can help me with the problem I am having on one of my laptops. I bought a laptop for my daughter awhile back. I set up a user account as the administrator being me. The issue I am having is the admn password keeps expiring. So I have to reset the password. This time I can't recall the password I previously used? I need to download a antivirus program I recently purchased for the laptop but I can't because the pc is requiring me to do this from my user account(admn account). I can't remember the password for the admn account? On top of that, I thought that the admn user account would say administrator under the account icon? I may be incorrect in recalling that though. Anyhow, I really need some help in figuring out how to reset my password so I can download the antivirus software on the pc. Also, is there a way to disable the password expiring? I am so frustrated over this. I tried everything I could think of to access my user account but no luck. Please help.