is it a dead laptop or can it be fixed ?

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  1. Posts : 9
    Windows 7
       #1

    is it a dead laptop or can it be fixed ?


    hi

    my laptop looks like it has a massive problem.

    i have been on various forums for advice but unable to solve - this is the problem -

    * it turns on & I CAN get into advanced menus
    * it will not repair itself no matter what
    * it will not go into any other modes , safe Etc....therefore I cannot restore to factory settings etc....
    * ive Tried all tricks such as F8, Alt & F11 etc..... to get into advanced menu settings - all lead to the black screen
    * everything i click on\ enter leads to a black screen - only a white curser appears.


    its as if there is no way of accessing the computer disc/ hard drive in anyway from boot up. there is clearly a hardware problem but i cannot access anything internal beyond ordinary & advanced menus i just keep being led to the black screen & no activity. the menus work & that is all.

    i run Windows 7 on a Dell inspiron 1564


    HELP HELP HELP !!!!!!

    Many Thanks for reading
      My Computer


  2. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #2

    Welcome rusalka,


    Do you have any Dell Install or recovery Discs ? If not contact them about getting some. There may be a shipping charge involved.
      My Computer


  3. Posts : 6,243
    win 7 ultimate32bit, Win8.1pro wmc 32bit
       #3

    Hi rusalka, Welcome to the forums ,have a look here Troubleshooting Windows 7 Failure to Boot see if any of this helps , Have you run the dell built in diagnostics ? :)
      My Computer


  4. Posts : 9
    Windows 7
    Thread Starter
       #4

    ive got the installation discs but when i have booted up from the discs - nothing - i also cant seem to access any menues to re-install Windows 7 - unless someone knows another way
      My Computer


  5. Posts : 6,243
    win 7 ultimate32bit, Win8.1pro wmc 32bit
       #5

    Can you Get at the bios screen (press DEL when booting ) and set the boot order to run CD /HDD/USB in that order then you should be able to boot from the DVD installation disc :)
      My Computer


  6. Posts : 5,440
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #6

    Have you tried Pebby's suggestion above? Given the timing I guess not. Try it then come back with the result!
    EDIT: Sorry crossed with Pebbly. Will leave my post as it still might be relevant!
      My Computer


  7. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #7

    Is it still under Dell warranty ?
      My Computer


  8. Posts : 9
    Windows 7
    Thread Starter
       #8

    ive had a look at the forums re windows 7 troubling shooting given the links but nothing seems to work

    i need to check my Dell warrenty but as ive had the laptop nearly 3 years i think its run out.

    i just find it unbelievable that laptop is in this condition at moment as im not a heavy user.
      My Computer


  9. Posts : 6,243
    win 7 ultimate32bit, Win8.1pro wmc 32bit
       #9

    rusalka, Did you look in the bios ,if so did you change the boot order and were you able to boot the DVD ?
      My Computer


  10. Posts : 9
    Windows 7
    Thread Starter
       #10

    i cant boot at all from the cd - just leads to the black screen - everything i do leads to the black screen of no activity
    im just wondering if my disc/ hard drive is corrupted to the degree that its almost impossible to access -

    : /
      My Computer


 
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