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Windows 7: is it a dead laptop or can it be fixed ?


30 Dec 2012   #1

Windows 7
 
 
is it a dead laptop or can it be fixed ?

hi

my laptop looks like it has a massive problem.

i have been on various forums for advice but unable to solve - this is the problem -

* it turns on & I CAN get into advanced menus
* it will not repair itself no matter what
* it will not go into any other modes , safe Etc....therefore I cannot restore to factory settings etc....
* ive Tried all tricks such as F8, Alt & F11 etc..... to get into advanced menu settings - all lead to the black screen
* everything i click on\ enter leads to a black screen - only a white curser appears.


its as if there is no way of accessing the computer disc/ hard drive in anyway from boot up. there is clearly a hardware problem but i cannot access anything internal beyond ordinary & advanced menus i just keep being led to the black screen & no activity. the menus work & that is all.

i run Windows 7 on a Dell inspiron 1564


HELP HELP HELP !!!!!!

Many Thanks for reading

My System SpecsSystem Spec
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30 Dec 2012   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome rusalka,


Do you have any Dell Install or recovery Discs ? If not contact them about getting some. There may be a shipping charge involved.
My System SpecsSystem Spec
30 Dec 2012   #3

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi rusalka, Welcome to the forums ,have a look here Troubleshooting Windows 7 Failure to Boot see if any of this helps , Have you run the dell built in diagnostics ?
My System SpecsSystem Spec
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30 Dec 2012   #4

Windows 7
 
 

ive got the installation discs but when i have booted up from the discs - nothing - i also cant seem to access any menues to re-install Windows 7 - unless someone knows another way
My System SpecsSystem Spec
30 Dec 2012   #5

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Can you Get at the bios screen (press DEL when booting ) and set the boot order to run CD /HDD/USB in that order then you should be able to boot from the DVD installation disc
My System SpecsSystem Spec
30 Dec 2012   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have you tried Pebby's suggestion above? Given the timing I guess not. Try it then come back with the result!
EDIT: Sorry crossed with Pebbly. Will leave my post as it still might be relevant!
My System SpecsSystem Spec
30 Dec 2012   #7

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Is it still under Dell warranty ?
My System SpecsSystem Spec
30 Dec 2012   #8

Windows 7
 
 

ive had a look at the forums re windows 7 troubling shooting given the links but nothing seems to work

i need to check my Dell warrenty but as ive had the laptop nearly 3 years i think its run out.

i just find it unbelievable that laptop is in this condition at moment as im not a heavy user.
My System SpecsSystem Spec
30 Dec 2012   #9

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

rusalka, Did you look in the bios ,if so did you change the boot order and were you able to boot the DVD ?
My System SpecsSystem Spec
30 Dec 2012   #10

Windows 7
 
 

i cant boot at all from the cd - just leads to the black screen - everything i do leads to the black screen of no activity
im just wondering if my disc/ hard drive is corrupted to the degree that its almost impossible to access -

: /
My System SpecsSystem Spec
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 is it a dead laptop or can it be fixed ?




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