Would you trust this ISP?

Antony said:

Can I just apologise - particularly to Snuffy. It wasn't my intention to rile you or have ago at you. I know that what you have said is common sense. Just to support you and yes rub my nose in it - Kaspersky have now confirmed that it a FAKE. to quote from them "Sorry, it was a false detection. It will be fixed in the next update. Thank you for your help."
Believe it or not I did take your suggestions seriously regarding the virus which is why I sent the data to Kaspersky in the first place.
For me however the virus became a secondary issue - and its obvious that I didnt make that clear. My main concern went from the virus to the attitude that the staff at BT were taking. I guess I got worked up after being told I had to uninstall Windows 7 and reinstall either XP or Vista. I have no mission critical data on this pc - I store that sort of stuff on a separate drive.
It was the thought that
a) I would lose all the stuff I use regularly -- the programs
b) I would have to reinstall them all (knowing I shall be doing that in a few days time anyway seems pointless) - and
c) I really did - and still do - think that the advise given me by BT was unaceptable.

I guess I feel a little vindicated as - like I have already mentioned - that a senior member of management took my complaint seriously enough to ring me and apologise and also clear up several issues I had raised.
Again I apologise for seeming to be ignoring what folk have said - I didnt but I should really have made it more clear what my real issue was. That my real issue was not the virus (I can and did deal with it - and yes using the suggestions made by Snuffy) but the attitude and lack of knowledge when trying to talk to BT about Windows 7 and their not being ready for it. Hopefully now the management will see to it that the helpdesk support can now correctly advise people that the software is not yet ready but will be as soon as is possible.
Oh and as a nice surprise from BT They are sending me a nice new router - not sure if that is meant to be an apology or an incentive to stay with them :)

Apolizy accepted but not needed. I am glad you feel vindicated a little, I also am very glad you BT called and apologized to you and did manage to send you a NEW Router. Many times people get fustrited and simply need some time to RETHINK. When I called my ISP, and ask before I bought into there package, I ask about Windows 7, (DUH whats that was the answer.) I also informed them of my OLDer statis, Computer Tech and Shop operator. When I was informed YES, they would support Win 7. and of course when I started testing. (DUH it did not work, unsupported. I sent them back the IM CHAT- in reference to WIN 7 supported and at the same time I ask why was I paying for 3.0GB internet speed when the very best speed I could get was:

Last Result: Dallas 10-17 1:15 pm 2008
Download Speed: 1708 kbps (213.5 KB/sec transfer rate)
Upload Speed: 421 kbps (52.6 KB/sec transfer rate)
This is not what I'm paying for. So either up my speed or reduce my charges to the 1.5kbps rate. Now it only took 2 days, and
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Last Result: Dallas 10-20 1:33 pm 2008
Download Speed: 2581 kbps (322.6 KB/sec transfer rate)
Upload Speed: 421 kbps (52.6 KB/sec transfer rate)
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This has been my average speed since then.

Congradulations on getting the PROBLEM fixed.

PS: your invited to be part of my Pirate Crew. anytime.

Im so far from a 30 meg line I have to use signal flags to use it,