Quote: Originally Posted by markemmanuel27
i was on the phone with Asus support and they said to reinstall windows by pressing F9 on startup which should show "Windows Setup [ems enabled]", however all i see is "Windows 7" instead, which leads me to Start in Safe mode etc.
I backed everything up to reintsall windows on my computer but its not working as Asus said it would.
Also i have no windows cd, he said cause its OEM i dont need it..
Hiyya Mark look mate support from any of the big companies is dull and ordinary at best to be honest and not least tedious.
Now from what you are saying I can only guess that the machine is a laptop and what they have told you to do is what is known as a factory default. That is there is a non touchable partition on the drive that has the system in it which in times like yours is used for re installing the OS. This of course also installs all the bloatware the manufacturer puts on and again the tedious updates, and deletes all of what you have on the drive so it is just as well you backed it up - well done!.
There is another option and it is entirely up to you. What you can do is to download an ISO of 7 onto a stick set the BIOS to boot from the USB and install the OS using the activation code on the sticker. Now this of course will wipe everything on the drive but at least you will not (as far as I know) have that bloatware they put on the original factory install.
What I would do is to try a couple of more times first - suppose they didn't give you any disks to repair with? or that you didn't make one when you got the machine? - good idea for times like this.
Let us know how this goes before we get into the other option the first try may have been just a glitch. Oh and tap that key when you power up don't just hold it down if that does work try F4 or F12.